OLPC - User contributions [en]

Community media

2008-11-17T00:03:27Z

Sean: /* Museums */

Current media campaigns : ''tell people about OLPC'', talk or present about current programs in other countries, talk about our G1G1 giving program. In person, in mass or on the internet.
Some 90% of people in the US don't know about g1g1, and aren't sure that OLPC is in mass production. Let them know change is already underway, help them get involved and realize their own dreams.

== Media ==
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license. Media is also available [[:Category:Media|on this wiki]].

{{:Community_media/gallery}}

=== from countries ===

=== from communities online ===
[http://www.nowpublic.com Nowpublic]:
* [http://www.nowpublic.com/node/1629770/footage/list footage for the Amazon announcement], last updated Nov 14

=== Media bundle ===

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

=== General resources ===
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

== Outreach emails ==

=== G1G1 2008 ===
[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

For a list of contributing people and groups, see [[#Contributors|the contributors section]] below.

== Standards ==
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

== Who to contact ==
=== Individuals ===
''list of people who should be pinged to contribute''
* SJ
* Diane
* Anna (Birmingham)
* Country reps : Carla, Bastien, Juliano, Julian
* The OLPC office!

=== Sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Internet technical and professional groups ===

* [http://apnic.net/ Asia-Pacific Network Information Centre]
* [http://arin.org/ American Registry for Internet Numbers]
* [http://www.icann.org/ Internet Corporation for Assigned Names and Numbers]
* [http://www.computer.org/internet IEEE Internet Computing]
* [http://www.ietf.org/ Internet Engineering Task Force]
* [http://isoc.org/ Internet Society]
* [http://nanog.org/ North American Network Operators Group]
* [http://www.sans.org/ System and Network Security Institute]
* [http://www.ripe.net/ Réseaux IP Européens]
* [http://usenix.org/ USENIX] and [http://sage.org/ SAGE]

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

== Volunteering ==
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building over the end of the year. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

Write to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sethwoodworth|seth]] or [[User:Sj|sj]].
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again.
* To join people in Brussels :
* To join people in DC :

== Contributors ==
Individuals : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it. If you are interested in work with a particular group, please add a section [[#Groups|about the group]] below.

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Groups ==
=== Museums ===
Museums, as well as associated organizations such as Zoos & Aquariums and Science Centers could be valuable partners in spreading the word about the XO, G1G1 & expanding the community of contributors. Many educators in the museum world subscribe to the constructivist learning model that OLPC does http://laptop.org/children/. Constructivist learning is important in informal learning environments, and George Hein from Lesley University writing about its importance in the museum world.

===== Organizations =====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

===== List serves and sites to post about OLPC =====
:*'''JFKU Muselist''' JFKU offers a graduate degree in Museum Studies, the list serve goes out to most active graduates and current students
:*'''National Association for Museum Exhibition newsletter'''

===== Current Partner Institutions =====
:*MIT Museum http://web.mit.edu/museum/

===== Partnership Ideas =====
:*Museums acting as local XO community centers where XO users can get together, taking advantage of the social aspects of the XO

:*Museums can create educational activities (applications) for the XO to add to the community based on their subject knowledge as well as their experiences with informal learning

:*Educating the public about the open source software movement and OLPC's work in developing countries through exhibits/programs, etc.

:*Learning tools for Children's Museums, others, within the exhibit halls

[[category:community]]
[[category:wiki-gang]]

Support FAQ/Donor Inquiries

2008-11-12T19:53:42Z

Sean: /* What Microsoft agreement was announced on May 15th 2008? */

==G1G1 Donor Inquiries==

=== How can I order an XO laptop? ===

One Laptop per Child is running a new Give One Get One program starting November 17 2008 at http://amazon.com/xo . We hope this will become a progressively more global offering over time. While some [[G1G1 2008|basic advance details]] are currently available, please keep an eye on our websites as details emerge:

http://laptop.org 
http://wiki.laptop.org

If you are interested in buying 100 to 10,000 or more XO laptops at this time, and have a thoughtful deployment/support plan in place, please see:

http://laptopfoundation.org/participate/givemany.shtml

=== Where is my "Get One" XO laptop from 2007? ===

If you believe you ordered an XO laptop between Nov 12, 2007 and Dec 31, 2007, and have yet to receive it -- please email HELP @ LAPTOP . ORG with:
<ol>
<li>your 10-digit reference number (order number)
<li>the exact amount you paid
<li>the exact date you ordered or paid
<li>your original email address used to place your order
<li>the precise spelling of the person's name who ordered
<li>your up-to-date US or Canadian shipping address (sorry PO Boxes don't work!)
<li>your daytime/evening phone number(s)
</ol>

Thanks!

Historical Information: the [[G1G1 Fulfillment Information]] page outlines some past problems with the Give1Get1 shipping and ordering process, dating from back in late 2007 and early 2008, which have now been resolved.

=== Where is my "Get One" XO laptop I ordered at Amazon.com? ===

See https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992.

=== What Microsoft agreement was announced on May 15th 2008? ===

In May 2008, OLPC announced that Microsoft was purchasing a limited number of machines for their Unlimited Potential program, to be used to run Windows XP for pilot programs. Countries which are purchasing future XO laptops will have the option of contracting with Microsoft directly for this special version. '''However, OLPC does not currently offer Microsoft Windows to G1G1 participants.''' The XO laptop features the Linux operating system and includes software specifically designed for children and the XO. Microsoft Word ™ documents can be opened on the XO laptop and there are thousands of developers around the world currently creating software and content for the XO. For more information, visit http://wiki.laptop.org/go/Activities

Please read [[AnnounceFAQ]]. 
Some [[MS_FAQ|questions and answers]] about this announcement.

=== Where does the "Give One" XO laptop Go? ===
{{GiveOnePhotos}}

As of June 2008, about 10,000 XO laptops each are being prepared for [[Haiti]], [[Rwanda]] and [[Mongolia]]. This expands upon the Mongolian deployment which began on a smaller scale in January 2008. Stay tuned: further details of the Give1Get1 program's matching donations (eg. [[Afghanistan]] and [[Cambodia]] anticipated) will be forthcoming.

=== What is OLPC's tax exempt info? ===

Our US tax-exempt EIN (Employer ID Number) is towards the bottom of the [http://laptopgiving.org/en/faq.php Give1Get1 Donor Services FAQ]. 

===How can I donate my '''Get One''' XO?===

Thank you very much for participating in Give One Get One! We thank you also for your generous thought of donating back your XO laptop. It is very kind of you!

If you have the original packaging, please send in that box, or pack carefully in your own box, and mail to the address below. Please send to:

One Laptop per Child

Att: Give Another

One Cambridge Center, 10th floor

Cambridge, MA 02142

You may also be interested in giving your XO laptop to someone locally. Get a big smile for yourself!

Or, you may want to [[Donate Your Get One]] XO to an [[Donate Your Get One#Developing Countries|international group in a developing country]], a [[Donate Your Get One#North America|non-profit in North American collecting XO's for schoolchildren]] in the US or Canada, or [[Donate Your Get One#Computer Science Education|a Computer Science Education Project]], including high schools and [[regional community groups]].

===How can I donate 100+ laptops? Enlist my entire school?===

Contact "givemany AT laptop.org". Basic cost/quantity details are [http://laptopfoundation.org/en/participate/givemany.shtml here]. 
For government inquiries only, contact "countries AT laptop.org"

For smaller international rollouts, please work with others on the [http://lists.laptop.org/listinfo/grassroots grassroots] mailing list.

While OLPC doesn't have a general mechanism for setting up smaller trials, immediate community feedback on school pilot projects is available in our live chat channels #olpc or #olpc-groups (see [[Communication#IRC|IRC channels]] for details). Similarly, you can have these and other questions answered live in the [http://olpc.osuosl.org/chat/ #olpc-help channel].

Support FAQ/Donor Inquiries

2008-11-12T19:53:31Z

Sean: /* What Microsoft agreement was announced on May 15th 2008? */

==G1G1 Donor Inquiries==

=== How can I order an XO laptop? ===

One Laptop per Child is running a new Give One Get One program starting November 17 2008 at http://amazon.com/xo . We hope this will become a progressively more global offering over time. While some [[G1G1 2008|basic advance details]] are currently available, please keep an eye on our websites as details emerge:

http://laptop.org 
http://wiki.laptop.org

If you are interested in buying 100 to 10,000 or more XO laptops at this time, and have a thoughtful deployment/support plan in place, please see:

http://laptopfoundation.org/participate/givemany.shtml

=== Where is my "Get One" XO laptop from 2007? ===

If you believe you ordered an XO laptop between Nov 12, 2007 and Dec 31, 2007, and have yet to receive it -- please email HELP @ LAPTOP . ORG with:
<ol>
<li>your 10-digit reference number (order number)
<li>the exact amount you paid
<li>the exact date you ordered or paid
<li>your original email address used to place your order
<li>the precise spelling of the person's name who ordered
<li>your up-to-date US or Canadian shipping address (sorry PO Boxes don't work!)
<li>your daytime/evening phone number(s)
</ol>

Thanks!

Historical Information: the [[G1G1 Fulfillment Information]] page outlines some past problems with the Give1Get1 shipping and ordering process, dating from back in late 2007 and early 2008, which have now been resolved.

=== Where is my "Get One" XO laptop I ordered at Amazon.com? ===

See https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992.

=== What Microsoft agreement was announced on May 15th 2008? ===

In May 2008, OLPC announced that Microsoft was purchasing a limited number of machines for their Unlimited Potential program, to be used to run Windows XP for pilot programs. Countries which are purchasing future XO laptops will have the option of contracting with Microsoft directly for this special version.

'''However, OLPC does not currently offer Microsoft Windows to G1G1 participants.''' The XO laptop features the Linux operating system and includes software specifically designed for children and the XO. Microsoft Word ™ documents can be opened on the XO laptop and there are thousands of developers around the world currently creating software and content for the XO. For more information, visit http://wiki.laptop.org/go/Activities

Please read [[AnnounceFAQ]]. 
Some [[MS_FAQ|questions and answers]] about this announcement.

=== Where does the "Give One" XO laptop Go? ===
{{GiveOnePhotos}}

As of June 2008, about 10,000 XO laptops each are being prepared for [[Haiti]], [[Rwanda]] and [[Mongolia]]. This expands upon the Mongolian deployment which began on a smaller scale in January 2008. Stay tuned: further details of the Give1Get1 program's matching donations (eg. [[Afghanistan]] and [[Cambodia]] anticipated) will be forthcoming.

=== What is OLPC's tax exempt info? ===

Our US tax-exempt EIN (Employer ID Number) is towards the bottom of the [http://laptopgiving.org/en/faq.php Give1Get1 Donor Services FAQ]. 

===How can I donate my '''Get One''' XO?===

Thank you very much for participating in Give One Get One! We thank you also for your generous thought of donating back your XO laptop. It is very kind of you!

If you have the original packaging, please send in that box, or pack carefully in your own box, and mail to the address below. Please send to:

One Laptop per Child

Att: Give Another

One Cambridge Center, 10th floor

Cambridge, MA 02142

You may also be interested in giving your XO laptop to someone locally. Get a big smile for yourself!

Or, you may want to [[Donate Your Get One]] XO to an [[Donate Your Get One#Developing Countries|international group in a developing country]], a [[Donate Your Get One#North America|non-profit in North American collecting XO's for schoolchildren]] in the US or Canada, or [[Donate Your Get One#Computer Science Education|a Computer Science Education Project]], including high schools and [[regional community groups]].

===How can I donate 100+ laptops? Enlist my entire school?===

Contact "givemany AT laptop.org". Basic cost/quantity details are [http://laptopfoundation.org/en/participate/givemany.shtml here]. 
For government inquiries only, contact "countries AT laptop.org"

For smaller international rollouts, please work with others on the [http://lists.laptop.org/listinfo/grassroots grassroots] mailing list.

While OLPC doesn't have a general mechanism for setting up smaller trials, immediate community feedback on school pilot projects is available in our live chat channels #olpc or #olpc-groups (see [[Communication#IRC|IRC channels]] for details). Similarly, you can have these and other questions answered live in the [http://olpc.osuosl.org/chat/ #olpc-help channel].

Support FAQ/Donor Inquiries

2008-11-12T19:52:55Z

Sean: /* What Microsoft agreement was announced on May 15th 2008? */

Support FAQ/Donor Inquiries

2008-11-12T19:50:25Z

Sean: /* What Microsoft agreement was announced on May 15th 2008? */

==G1G1 Donor Inquiries==

=== How can I order an XO laptop? ===

One Laptop per Child is running a new Give One Get One program starting November 17 2008 at http://amazon.com/xo . We hope this will become a progressively more global offering over time. While some [[G1G1 2008|basic advance details]] are currently available, please keep an eye on our websites as details emerge:

http://laptop.org 
http://wiki.laptop.org

If you are interested in buying 100 to 10,000 or more XO laptops at this time, and have a thoughtful deployment/support plan in place, please see:

http://laptopfoundation.org/participate/givemany.shtml

=== Where is my "Get One" XO laptop from 2007? ===

If you believe you ordered an XO laptop between Nov 12, 2007 and Dec 31, 2007, and have yet to receive it -- please email HELP @ LAPTOP . ORG with:
<ol>
<li>your 10-digit reference number (order number)
<li>the exact amount you paid
<li>the exact date you ordered or paid
<li>your original email address used to place your order
<li>the precise spelling of the person's name who ordered
<li>your up-to-date US or Canadian shipping address (sorry PO Boxes don't work!)
<li>your daytime/evening phone number(s)
</ol>

Thanks!

Historical Information: the [[G1G1 Fulfillment Information]] page outlines some past problems with the Give1Get1 shipping and ordering process, dating from back in late 2007 and early 2008, which have now been resolved.

=== Where is my "Get One" XO laptop I ordered at Amazon.com? ===

See https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992.

=== What Microsoft agreement was announced on May 15th 2008? ===

In May 2008, OLPC announced that Microsoft was purchasing a limited number of machines for their Unlimited Potential program, to be used to run Windows XP for pilot programs. Countries which are purchasing future XO laptops will have the option of contracting with Microsoft directly for this special version. However, OLPC does not currently offer Microsoft Windows to G1G1 participants. The XO laptop features the Linux operating system and includes software specifically designed for children and the XO. Microsoft Word ™ documents can be opened on the XO laptop and there are thousands of developers around the world currently creating software and content for the XO. For more information, visit http://wiki.laptop.org/go/Activities

Please read [[AnnounceFAQ]]. 
Some [[MS_FAQ|questions and answers]] about this announcement.

=== Where does the "Give One" XO Go? ===
{{GiveOnePhotos}}

As of June 2008, about 10,000 XO laptops each are being prepared for [[Haiti]], [[Rwanda]] and [[Mongolia]]. This expands upon the Mongolian deployment which began on a smaller scale in January 2008. Stay tuned: further details of the Give1Get1 program's matching donations (eg. [[Afghanistan]] and [[Cambodia]] anticipated) will be forthcoming.

===What if my [[Give1Get1]] laptop was lost or stolen in transit?===

File a lost or stolen package claim immediately with FedEx by calling 800-GO-FEDEX. They will work with you and the credit card company to find the problem.

===How do [[Give1Get1]] donors access their free year of [[T-Mobile]] wireless Internet?===

Give1Get1 donors who signed up in 2007 can find [[T-Mobile|details of this offer here]].

=== How do I reach [[Give1Get1]]: Shipment & Donor Services ===

Give1Get1 "customer service" questions (which we call Donor Services) need to be directed to: HELP @ LAPTOP.ORG

=== What is OLPC's tax exempt info? ===

Our US tax-exempt EIN (Employer ID Number) is towards the bottom of the [http://laptopgiving.org/en/faq.php Give1Get1 Donor Services FAQ]. 

===How can I donate my '''Get One''' XO?===

Thank you very much for participating in Give One Get One! We thank you also for your generous thought of donating back your XO laptop. It is very kind of you!

If you have the original packaging, please send in that box, or pack carefully in your own box, and mail to the address below. Please send to:

One Laptop per Child

Att: Give Another

One Cambridge Center, 10th floor

Cambridge, MA 02142

You may also be interested in giving your XO laptop to someone locally. Get a big smile for yourself!

Or, you may want to [[Donate Your Get One]] XO to an [[Donate Your Get One#Developing Countries|international group in a developing country]], a [[Donate Your Get One#North America|non-profit in North American collecting XO's for schoolchildren]] in the US or Canada, or [[Donate Your Get One#Computer Science Education|a Computer Science Education Project]], including high schools and [[regional community groups]].

===How can I donate 100+ laptops? Enlist my entire school?===

Contact "givemany AT laptop.org". Basic cost/quantity details are [http://laptopfoundation.org/en/participate/givemany.shtml here]. 
For government inquiries only, contact "countries AT laptop.org"

For smaller international rollouts, please work with others on the [http://lists.laptop.org/listinfo/grassroots grassroots] mailing list.

While OLPC doesn't have a general mechanism for setting up smaller trials, immediate community feedback on school pilot projects is available in our live chat channels #olpc or #olpc-groups (see [[Communication#IRC|IRC channels]] for details). Similarly, you can have these and other questions answered live in the [http://olpc.osuosl.org/chat/ #olpc-help channel].

Official OLPC FAQ

2008-11-12T18:04:56Z

Sean:

=== How can I buy a laptop? ===

As a non-profit organization, OLPC is not selling the XO laptops on the retail market nor can we give the laptops away as grants--although we certainly admire the many deserving humanitarian efforts inquiring about the XO. (Keep up the fantastic work!) In order to keep logistics simple and to get laptops in the hands of children in a non-profit manner, we are concentrating on large bulk orders made by governments or non-profit organizations. '''If you are a government entity or organization interested in purchasing 10,000 or more XO laptops to distribute to children in a non-profit manner, please email: countries@laptop.org'''

There was a brief '''Give One Get One''' program in 2007--for a $399 donation, enabling an XO laptop to be sent to a needy child and you, the donor, also receiving one for yourself. A new progressively more global program is beginning November 17, 2008, and details will be announced on these sites: http://laptop.org, http://amazon.com/xo, and [[G1G1 2008]]

'''Almost all of the tens of thousands of 2007's Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org'''

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

=== Will OLPC be offering Give One Get One (G1G1) again? ===
'''One Laptop per Child will sell its XO Laptops at Amazon.com/xo starting November 17 for $399 plus shipping and handling. ''' We hope this will become a progressively more global offering over time. For more information and updates on the progress of the new Give1Get1 program, keep an eye on http://laptop.org. It will definitely be talked about on our Community News page, which you can see here and even subscribe to: http://wiki.laptop.org/go/News

There was a brief Give One Get One program in 2007---for a $399 donation, an XO laptop was sent to a needy child and you, the donor, could also receive one for yourself.

Thank you to all those who participated! You helped the start-up of the manufacturing of the XO *and* helped a child in need.

=== Who do I contact if I have a question about my 2007 Give One Get One order? ===

Almost all of the tens of thousands of Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org. Emailing is by far the best way to reach us because of the large number of wonderful volunteers who attend to these emails. We do not have nearly the capacity to answer the phone.

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

For some tax related FAQ's please see farther down in this list, for example here: [[#Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?]]

To get technical help with your XO laptop please email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

=== If I have a technical question about the XO laptop I received, what can I do? ===

Some helpful technical links for your XO:

OLPC Support, volunteer-driven:
http://support.laptop.org

XO Laptop Manual:
http://laptop.org/manual

Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

XO Troubleshooting Guide: (older)
http://laptop.org/start/troubleshooting.shtml

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links provided here. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See [[Contributing content]]) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

=== Will these laptops be available for purchase in retail stores? ===

No, we have no plans for conventional retail sale of the XO at this time. In order to keep logistics simple and to fulfill our mission to get laptops in the hands of children in a non-profit manner, we are concentrating on filling large bulk orders from governments and other non-profit entities.

Please understand that launching the laptop is an ongoing process. Have patience, hopefully the price of laptops will continue to decline in general. Someday the XO laptop may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available. http://www.laptop.org

=== Can I or my organization be a recipient of the XO laptop? ===

One Laptop per Child is a non-profit organization which manufactures the XO laptop to sell directly to governments or agencies willing to purchase the XO in bulk and then donate them to a worthy cause. We regret we cannot give the laptops away (we could not afford to do that since we are making no profit), nor do we sell them individually or commercially at this time. Perhaps in the future there may be an application process to be granted an XO laptop, or a way to buy only a few machines, but we are sorry that for now, there is not. If any of the above options someday become available, surely they will be noted on our website at: http://www.laptop.org

Because of the Give One Get One campaign that ran through the end of 2007, we did indeed, through the generous donations of participants, gather funds to manufacture a number of laptops to give away.

We regret to say there is no application process to receive these laptops. They are simply being donated to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afghanistan, Cambodia and Mongolia. If you were interested in the XO's going to a specific school in one of these countries, it would be best for you to lobby the government of that country to that effect. We regret we do not have the personnel to assist you with this lobbying.

Industrialized countries are by no means excluded. Government or non-profit large purchase inquiries should be sent to countries@laptop.org.

The answer to many other questions you might have can be found on our FAQ here:
http://wiki.laptop.org/go/Official_OLPC_FAQ

=== How will the laptop computers be marketed? ===

Our policy at the moment is to sell the laptops directly to governments or non-profit endeavors willing to order in volume. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are underprivileged children in all corners of the globe; indeed, all children are deserving. The idea in the long run is to have one laptop per child (the concept) everywhere!

It is up to the relevant officials of a government entity or organization to contact us by e-mailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Bulk orders will get the manufacturing process rolling and drive the price down. Please have patience: the launch and distribution of the XO laptop is a process. We hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive many inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Hopefully, the government of the region you are interested, or a non-profit working in the area may be purchasing the laptops. Again, feel free to lobby.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

=== Why do children in developing nations need laptop computers? ===

The Founder and Chairman of One Laptop per Child, Nicholas Negroponte, thinks of the XO laptop as not merely a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool — a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

=== Why are these laptops going to children in developing nations when there are needy children in the U.S.? ===

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent.

However, wealthier nations and organizations are most certainly not excluded. A number of U.S. states and cities have approached OLPC and expressed interest in the program. It is up to the relevant officials of a government entity or organization to contact us by emailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Please see also [[#How will the laptop computers be marketed?]].

=== Why not a desktop computer, or even better, a recycled desktop machine? ===

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Children in the developing world need the newest technology, especially rugged hardware and innovative software.

=== Why is it important for each child to have a computer? What's wrong with community access computer centers? ===

One does not think of community pencils — kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

=== What is the laptop called and what can it do? ===

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Or check out the Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

=== Can the XO connect to the internet? ===

Yes, the XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect. If you have a password for a WEP access point, you can connect to that as well. If a wired Ethernet connection to the internet is desired, a "USB to Ethernet adapter" must be purchased. These are commonly available in the electronics retail market. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Our [[Wifi Connectivity|Connectivity Quick Start Guide]] will answer most questions about Internet Connectivity.

Give1Get1 donors were able to activate their [[T-Mobile]] offer after their XO was confirmed received until June 2007. This offer has expired.

=== Can I load Microsoft Windows or my own software onto the XO laptop? ===

At this exact moment in time, no, but possibly in the near future.

OLPC maintains a firm and unequivocal commitment to open source software. Having an open system is fundamental to OLPC's mission, please see: http://wiki.laptop.org/go/Core_principles/lang-en

Any software developed by or for OLPC is released under GPL v2. The open source community remains a critical success factor in the one laptop per child mission.

Microsoft is developing a version of its XP operating system that will be able to run on the XO laptop. OLPC will continue to develop its Linux-based OS and distribute it on all its XO laptops. Future distributions may include both open and proprietary software; however, the choice of what to use will remain the child's and the default will remain open source.

For more detail, see here: http://wiki.laptop.org/go/MS_FAQ

=== Can I print from the XO? ===

For the first shipment of XOs from December 2007, there is no built-in [[Printer Support]]. The XO Community has created the instructions below for G1G1 donors:

Documents can be saved to a USB drive or SD card and printed from another computer. Click on the general steps for saving a document here:

http://wiki.laptop.org/go/Printer_Support#CUPS

=== How do I get upgrades for the operating system of my XO? ===

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details please see here:
http://wiki.laptop.org/go/Support_FAQ#Software_Update.2C_Restore_to_Factory_Default

=== Can I load flash on the XO? ===

As of September 2008, the [[Browse]] activity includes the open source [[Gnash]] plug-in that has some compatibility with the .swf Flash file format.
The [[Adobe Flash]] proprietary plug-in itself is not officially supported but you can install it.

=== Can I load java on the XO? ===

This is NOT officially supported.
See [[Java]] and [[RestrictedFormats#Sun_Java]].

=== What can a $1,000 laptop computer do that the XO Laptop cannot? ===

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times farther than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

=== What comes with a Give One Get One order? Can I get the solar panel or hand crank? ===

Participants in Give One Get One should have received one XO laptop, the battery, and a US/Canadian electrical power cord. At this time, none of the peripherals, such as the solar panel or hand crank are for sale by OLPC. However, some online vendors do offer solar power solutions such as http://xoexplosion.com. (Off-grid power solutions will be available for the bulk orders made by governments and organizations in the future.)

Check here for news about peripherals for the XO:

http://wiki.laptop.org/go/Peripherals

===Can I get replacement parts for my XO laptop?===

Unfortunately, replacement parts such as keyboards, batteries and power cords are not available directly from OLPC at this time, but we hope to get a program running to take care of these needs in Spring 2008. Please check back then at the Support FAQ at:
http://wiki.laptop.org/go/Support_FAQ

Specifically this question:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_e.g._batteries_and_chargers.3F_Repair.3F

=== If am a skilled technical person or content developer and want to help the project, what can I do? ===

If you are thinking of offering your help - thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: http://wiki.laptop.org/go/Home

Getting involved with OLPC: http://wiki.laptop.org/go/Getting_involved_in_OLPC

Software projects under development or completed: http://wiki.laptop.org/go/Software_projects

Guidelines for developing activities: http://wiki.laptop.org/go/OLPC_Human_Interface_Guidelines

Our test runner and test result reporting tool, Tinderbox: http://wiki.laptop.org/go/Tinderbox

Ideas about contributing content: http://wiki.laptop.org/go/Contributing_content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

http://wiki.laptop.org/go/Developers_program

=== May we work with OLPC on a research project or collaborative venture? ===

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to lobby your government officials or other organizations who may be able to purchase a large bulk order of XO laptops. They may email countries@laptop.org to start a dialogue with OLPC.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

Please see this question for collaboration possibilities as well:

http://wiki.laptop.org/go/Official_OLPC_FAQ#If_am_a_skilled_technical_person_or_content_developer_and_want_to_help_the_project.2C_what_can_I_do.3F

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

===May we fundraise on behalf of OLPC?===

Thank you very much for your very kind thoughts of fundraising! We truly appreciate it.

Because we are such a small team and are entirely concentrated on launching the laptop, we regret we have no personnel to monitor, assist or collaborate in such endeavors. Nor do we have any printed material we can send you, but you are welcome to print out pages for yourself from our website: http://www.laptop.org and http://wiki.laptop.org/go/Home

Please remember that all materials must be reproduced with proper attribution and none of the information, images or other content can be use for commercial purposes or for your personal benefit.

There are some pictures you may use here: http://wiki.laptop.org/go/Pictures

There are some presentations here, scroll down to where it says Slides, posters and materials: http://wiki.laptop.org/go/XO_roadshows

There is a growing archive of presentations(slides & video) as well at http://download.laptop.org/content

If the idea you have proposed raises funds for us, we are very grateful!

Checks for simple donations, *not* related to receiving any computers, can be sent to:

One Laptop per Child Foundation

PO Box 425087

Cambridge, MA 02142

It is also possible to give directly with a credit card through the link here on our website, *not* related to receiving any computers:

http://laptopfoundation.org/en/participate/

At this time, any donations made in the above manner cannot be designated to a specific school or country.

=== If I have a question about content, or want to contribute to it, what should I do? ===

Please direct your well summarized email to content@laptop.org

Or visit this web page: http://wiki.laptop.org/go/Contributing_content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

=== Can someone from OLPC come speak with us or participate in our event? ===

If you email OLPC and do not receive an additional email from us other than the automated reply within a few weeks, then we regret we will be unable to attend or participate. We are sorry that, for now, our staff is simply too small to be able to attend all the interesting events to which we are invited, as much as we would like to.

Good luck with your event and we do thank you very much for thinking of us!

=== May I (or my group or institution) visit your office? ===

Unfortunately, no, we are not set up for public visits.

=== Who is the manufacturer of the XO laptop computer? ===

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

=== How is it possible to get the cost of the laptop so low? ===

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

=== Why is the laptop over $100? ===

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer (Quanta) makes a small profit of a few dollars since they are a commercial business. However, One Laptop per Child is a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

=== How do I make a donation? Can a donation be made for a specific country or school? ===

'''Donating over the internet:''' Simple monetary contributions of any dollar amount in which you do *not* receive any XO laptops may be made here: http://laptopfoundation.org/en/participate/
Please see where it says "Amount to donate" and insert in the box next to it the amount you desire to donate securely through Google.

If you wanted to Simply Give in $200 increments, signifying one laptop per $200, also *not* receiving any XO laptops, please go to the link below and click on "Donate now": http://www.laptopgiving.org/en/give-a-laptop.php

'''Donating by snail-mail:''' Outright contributions by check or money order in which you will *not* recieve any XO laptops may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

We regret, to keep our logistics simple, any donations made by the above methods cannot be designated to a specific school or country. The laptops will go to recipients in one of these countries:
http://wiki.laptop.org/go/Countries

For large bulk purchases, in which you may donate the laptops to a designated country or organization, please email countries@laptop.org to start a dialogue with OLPC.

The first Give One Get One campaign ended December 31st, 2007. '''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!'''

We are a 501(c)(3) organization and our EIN# is 20-5471780.

=== Are you a non-profit and do you have a Federal Tax ID number? ===

One Laptop per Child Foundation is a 501(c)(3) organization and our EIN# is: '''20-5471780''' If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

=== Do you accept group or corporate donations? ===

Yes, please see the questions directly above this one about how to donate. To donate stock, please email stockdonations@laptop.org

=== Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible? ===

The OLPC Foundation is a 501(c)(3) tax-exempt organization, and our EIN# is 20-5471780. As such, financial contributions may be deductible for federal income tax purposes. If you gave a straight donation, the entire amount should be deductible. Please consult with your financial advisor to determine the full extent of all tax deductibility.

Note that for Give One Get One, only half ($200) of the donation is generally tax deductible, because you are receiving one of the laptops. The XO laptop is a material item considered "goods" and therefore cannot be deducted.

We apologize that OLPC is not currently registered as a non-profit outside of the USA.

To donate your XO laptop back to OLPC, details are directly below.

=== What if I participated in Give One Get One and would like to donate my laptop back to OLPC? ===

We thank you for your generous thought of donating back your XO laptop. [[Support_FAQ#How_can_I_donate_my_Get_One_XO.3F|Click Here]] for details.

=== If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now? ===

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran from November 12th through December 31st, 2007. We will hopefully have the Give One Get One program again in 2008, so stay tuned!

=== Do you accept donations of stock? ===

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

=== Are there volunteer opportunities with OLPC? ===

We appreciate the generous offer of your time! Please see these links for ideas about volunteering:

http://lists.laptop.org/listinfo/support-gang

http://wiki.laptop.org/go/Participate

Also check out this Frequently Asked Question:
[[#If am a skilled technical person or content developer and want to help the project, what can I do?]].

Feel free to email volunteer@laptop.org as well. Thank you!

=== Is it possible to intern at OLPC? ===

Please check this link: http://wiki.laptop.org/go/Internships

=== Does OLPC have any job openings? ===

Please check this career page link and apply as instructed there: http://www.laptop.org/en/jobs.shtml

=== Is the laptop environmentally friendly? ===

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

=== Who is behind these XO laptop computers? ===

The XO laptop computer has been developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

=== I am a journalist. Who do I contact to do a story about One Laptop per Child? ===
Please send a concise email to press@laptop.org, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

=== Can you send me pamphlets or other printed material? ===

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

=== Are there news updates I can follow about OLPC? ===

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news

Official OLPC FAQ

2008-11-12T18:04:18Z

Sean:

Official OLPC FAQ

2008-11-12T18:02:59Z

Sean: /* Can the XO connect to the internet? */

Official OLPC FAQ

2008-11-12T18:02:46Z

Sean: /* Can the XO connect to the internet? */

Official OLPC FAQ

2008-11-12T18:02:21Z

Sean: /* Can the XO connect to the internet? */

Official OLPC FAQ

2008-11-12T18:01:34Z

Sean: /* Can the XO connect to the internet? */

Official OLPC FAQ

2008-11-12T17:56:02Z

Sean: /* What comes with a Give One Get One order? Can I get the solar panel or hand crank? */

=== How can I buy a laptop? ===

As a non-profit organization, OLPC is not selling the XO laptops on the retail market nor can we give the laptops away as grants--although we certainly admire the many deserving humanitarian efforts inquiring about the XO. (Keep up the fantastic work!) In order to keep logistics simple and to get laptops in the hands of children in a non-profit manner, we are concentrating on large bulk orders made by governments or non-profit organizations. '''If you are a government entity or organization interested in purchasing 10,000 or more XO laptops to distribute to children in a non-profit manner, please email: countries@laptop.org'''

There was a brief '''Give One Get One''' program in 2007--for a $399 donation, enabling an XO laptop to be sent to a needy child and you, the donor, also receiving one for yourself. A new progressively more global program is beginning November 17, 2008, and details will be announced on these sites: http://laptop.org, http://amazon.com/xo, and [[G1G1 2008]]

'''Almost all of the tens of thousands of 2007's Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org'''

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

=== Will OLPC be offering Give One Get One (G1G1) again? ===
'''One Laptop per Child will sell its XO Laptops at Amazon.com/xo starting November 17 for $399 plus shipping and handling. ''' We hope this will become a progressively more global offering over time. For more information and updates on the progress of the new Give1Get1 program, keep an eye on http://laptop.org. It will definitely be talked about on our Community News page, which you can see here and even subscribe to: http://wiki.laptop.org/go/News

There was a brief Give One Get One program in 2007---for a $399 donation, an XO laptop was sent to a needy child and you, the donor, could also receive one for yourself.

Thank you to all those who participated! You helped the start-up of the manufacturing of the XO *and* helped a child in need.

=== Who do I contact if I have a question about my 2007 Give One Get One order? ===

Almost all of the tens of thousands of Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org. Emailing is by far the best way to reach us because of the large number of wonderful volunteers who attend to these emails. We do not have nearly the capacity to answer the phone.

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

For some tax related FAQ's please see farther down in this list, for example here: [[#Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?]]

To get technical help with your XO laptop please email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

=== If I have a technical question about the XO laptop I received, what can I do? ===

Some helpful technical links for your XO:

OLPC Support, volunteer-driven:
http://support.laptop.org

XO Laptop Manual:
http://laptop.org/manual

Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

XO Troubleshooting Guide: (older)
http://laptop.org/start/troubleshooting.shtml

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links provided here. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See [[Contributing content]]) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

=== Will these laptops be available for purchase in retail stores? ===

No, we have no plans for conventional retail sale of the XO at this time. In order to keep logistics simple and to fulfill our mission to get laptops in the hands of children in a non-profit manner, we are concentrating on filling large bulk orders from governments and other non-profit entities.

Please understand that launching the laptop is an ongoing process. Have patience, hopefully the price of laptops will continue to decline in general. Someday the XO laptop may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available. http://www.laptop.org

=== Can I or my organization be a recipient of the XO laptop? ===

One Laptop per Child is a non-profit organization which manufactures the XO laptop to sell directly to governments or agencies willing to purchase the XO in bulk and then donate them to a worthy cause. We regret we cannot give the laptops away (we could not afford to do that since we are making no profit), nor do we sell them individually or commercially at this time. Perhaps in the future there may be an application process to be granted an XO laptop, or a way to buy only a few machines, but we are sorry that for now, there is not. If any of the above options someday become available, surely they will be noted on our website at: http://www.laptop.org

Because of the Give One Get One campaign that ran through the end of 2007, we did indeed, through the generous donations of participants, gather funds to manufacture a number of laptops to give away.

We regret to say there is no application process to receive these laptops. They are simply being donated to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afghanistan, Cambodia and Mongolia. If you were interested in the XO's going to a specific school in one of these countries, it would be best for you to lobby the government of that country to that effect. We regret we do not have the personnel to assist you with this lobbying.

Industrialized countries are by no means excluded. Government or non-profit large purchase inquiries should be sent to countries@laptop.org.

The answer to many other questions you might have can be found on our FAQ here:
http://wiki.laptop.org/go/Official_OLPC_FAQ

=== How will the laptop computers be marketed? ===

Our policy at the moment is to sell the laptops directly to governments or non-profit endeavors willing to order in volume. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are underprivileged children in all corners of the globe; indeed, all children are deserving. The idea in the long run is to have one laptop per child (the concept) everywhere!

It is up to the relevant officials of a government entity or organization to contact us by e-mailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Bulk orders will get the manufacturing process rolling and drive the price down. Please have patience: the launch and distribution of the XO laptop is a process. We hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive many inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Hopefully, the government of the region you are interested, or a non-profit working in the area may be purchasing the laptops. Again, feel free to lobby.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

=== Why do children in developing nations need laptop computers? ===

The Founder and Chairman of One Laptop per Child, Nicholas Negroponte, thinks of the XO laptop as not merely a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool — a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

=== Why are these laptops going to children in developing nations when there are needy children in the U.S.? ===

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent.

However, wealthier nations and organizations are most certainly not excluded. A number of U.S. states and cities have approached OLPC and expressed interest in the program. It is up to the relevant officials of a government entity or organization to contact us by emailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Please see also [[#How will the laptop computers be marketed?]].

=== Why not a desktop computer, or even better, a recycled desktop machine? ===

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Children in the developing world need the newest technology, especially rugged hardware and innovative software.

=== Why is it important for each child to have a computer? What's wrong with community access computer centers? ===

One does not think of community pencils — kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

=== What is the laptop called and what can it do? ===

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Or check out the Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

=== Can the XO connect to the internet? ===

Yes, the XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect. If you have a password for a WEP access point, you can connect to that as well. If a wired Ethernet connection to the internet is desired, a "USB to Ethernet adapter" must be purchased. These are commonly available in the electronics retail market. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Our [[Wifi Connectivity|Connectivity Quick Start Guide]] will answer most questions about Internet Connectivity.

Give1Get1 donors can activate their [[T-Mobile]] offer when their XO is confirmed received.

=== Can I load Microsoft Windows or my own software onto the XO laptop? ===

At this exact moment in time, no, but possibly in the near future.

OLPC maintains a firm and unequivocal commitment to open source software. Having an open system is fundamental to OLPC's mission, please see: http://wiki.laptop.org/go/Core_principles/lang-en

Any software developed by or for OLPC is released under GPL v2. The open source community remains a critical success factor in the one laptop per child mission.

Microsoft is developing a version of its XP operating system that will be able to run on the XO laptop. OLPC will continue to develop its Linux-based OS and distribute it on all its XO laptops. Future distributions may include both open and proprietary software; however, the choice of what to use will remain the child's and the default will remain open source.

For more detail, see here: http://wiki.laptop.org/go/MS_FAQ

=== Can I print from the XO? ===

For the first shipment of XOs from December 2007, there is no built-in [[Printer Support]]. The XO Community has created the instructions below for G1G1 donors:

Documents can be saved to a USB drive or SD card and printed from another computer. Click on the general steps for saving a document here:

http://wiki.laptop.org/go/Printer_Support#CUPS

=== How do I get upgrades for the operating system of my XO? ===

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details please see here:
http://wiki.laptop.org/go/Support_FAQ#Software_Update.2C_Restore_to_Factory_Default

=== Can I load flash on the XO? ===

As of September 2008, the [[Browse]] activity includes the open source [[Gnash]] plug-in that has some compatibility with the .swf Flash file format.
The [[Adobe Flash]] proprietary plug-in itself is not officially supported but you can install it.

=== Can I load java on the XO? ===

This is NOT officially supported.
See [[Java]] and [[RestrictedFormats#Sun_Java]].

=== What can a $1,000 laptop computer do that the XO Laptop cannot? ===

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times farther than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

=== What comes with a Give One Get One order? Can I get the solar panel or hand crank? ===

Participants in Give One Get One should have received one XO laptop, the battery, and a US/Canadian electrical power cord. At this time, none of the peripherals, such as the solar panel or hand crank are for sale by OLPC. However, some online vendors do offer solar power solutions such as http://xoexplosion.com. (Off-grid power solutions will be available for the bulk orders made by governments and organizations in the future.)

Check here for news about peripherals for the XO:

http://wiki.laptop.org/go/Peripherals

===Can I get replacement parts for my XO laptop?===

Unfortunately, replacement parts such as keyboards, batteries and power cords are not available directly from OLPC at this time, but we hope to get a program running to take care of these needs in Spring 2008. Please check back then at the Support FAQ at:
http://wiki.laptop.org/go/Support_FAQ

Specifically this question:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_e.g._batteries_and_chargers.3F_Repair.3F

=== If am a skilled technical person or content developer and want to help the project, what can I do? ===

If you are thinking of offering your help - thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: http://wiki.laptop.org/go/Home

Getting involved with OLPC: http://wiki.laptop.org/go/Getting_involved_in_OLPC

Software projects under development or completed: http://wiki.laptop.org/go/Software_projects

Guidelines for developing activities: http://wiki.laptop.org/go/OLPC_Human_Interface_Guidelines

Our test runner and test result reporting tool, Tinderbox: http://wiki.laptop.org/go/Tinderbox

Ideas about contributing content: http://wiki.laptop.org/go/Contributing_content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

http://wiki.laptop.org/go/Developers_program

=== May we work with OLPC on a research project or collaborative venture? ===

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to lobby your government officials or other organizations who may be able to purchase a large bulk order of XO laptops. They may email countries@laptop.org to start a dialogue with OLPC.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

Please see this question for collaboration possibilities as well:

http://wiki.laptop.org/go/Official_OLPC_FAQ#If_am_a_skilled_technical_person_or_content_developer_and_want_to_help_the_project.2C_what_can_I_do.3F

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

===May we fundraise on behalf of OLPC?===

Thank you very much for your very kind thoughts of fundraising! We truly appreciate it.

Because we are such a small team and are entirely concentrated on launching the laptop, we regret we have no personnel to monitor, assist or collaborate in such endeavors. Nor do we have any printed material we can send you, but you are welcome to print out pages for yourself from our website: http://www.laptop.org and http://wiki.laptop.org/go/Home

Please remember that all materials must be reproduced with proper attribution and none of the information, images or other content can be use for commercial purposes or for your personal benefit.

There are some pictures you may use here: http://wiki.laptop.org/go/Pictures

There are some presentations here, scroll down to where it says Slides, posters and materials: http://wiki.laptop.org/go/XO_roadshows

There is a growing archive of presentations(slides & video) as well at http://download.laptop.org/content

If the idea you have proposed raises funds for us, we are very grateful!

Checks for simple donations, *not* related to receiving any computers, can be sent to:

One Laptop per Child Foundation

PO Box 425087

Cambridge, MA 02142

It is also possible to give directly with a credit card through the link here on our website, *not* related to receiving any computers:

http://laptopfoundation.org/en/participate/

At this time, any donations made in the above manner cannot be designated to a specific school or country.

=== If I have a question about content, or want to contribute to it, what should I do? ===

Please direct your well summarized email to content@laptop.org

Or visit this web page: http://wiki.laptop.org/go/Contributing_content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

=== Can someone from OLPC come speak with us or participate in our event? ===

If you email OLPC and do not receive an additional email from us other than the automated reply within a few weeks, then we regret we will be unable to attend or participate. We are sorry that, for now, our staff is simply too small to be able to attend all the interesting events to which we are invited, as much as we would like to.

Good luck with your event and we do thank you very much for thinking of us!

=== May I (or my group or institution) visit your office? ===

Unfortunately, no, we are not set up for public visits.

=== Who is the manufacturer of the XO laptop computer? ===

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

=== How is it possible to get the cost of the laptop so low? ===

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

=== Why is the laptop over $100? ===

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer (Quanta) makes a small profit of a few dollars since they are a commercial business. However, One Laptop per Child is a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

=== How do I make a donation? Can a donation be made for a specific country or school? ===

'''Donating over the internet:''' Simple monetary contributions of any dollar amount in which you do *not* receive any XO laptops may be made here: http://laptopfoundation.org/en/participate/
Please see where it says "Amount to donate" and insert in the box next to it the amount you desire to donate securely through Google.

If you wanted to Simply Give in $200 increments, signifying one laptop per $200, also *not* receiving any XO laptops, please go to the link below and click on "Donate now": http://www.laptopgiving.org/en/give-a-laptop.php

'''Donating by snail-mail:''' Outright contributions by check or money order in which you will *not* recieve any XO laptops may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

We regret, to keep our logistics simple, any donations made by the above methods cannot be designated to a specific school or country. The laptops will go to recipients in one of these countries:
http://wiki.laptop.org/go/Countries

For large bulk purchases, in which you may donate the laptops to a designated country or organization, please email countries@laptop.org to start a dialogue with OLPC.

The first Give One Get One campaign ended December 31st, 2007. '''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!'''

We are a 501(c)(3) organization and our EIN# is 20-5471780.

=== Are you a non-profit and do you have a Federal Tax ID number? ===

One Laptop per Child Foundation is a 501(c)(3) organization and our EIN# is: '''20-5471780''' If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

=== Do you accept group or corporate donations? ===

Yes, please see the questions directly above this one about how to donate. To donate stock, please email stockdonations@laptop.org

=== Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible? ===

The OLPC Foundation is a 501(c)(3) tax-exempt organization, and our EIN# is 20-5471780. As such, financial contributions may be deductible for federal income tax purposes. If you gave a straight donation, the entire amount should be deductible. Please consult with your financial advisor to determine the full extent of all tax deductibility.

Note that for Give One Get One, only half ($200) of the donation is generally tax deductible, because you are receiving one of the laptops. The XO laptop is a material item considered "goods" and therefore cannot be deducted.

We apologize that OLPC is not currently registered as a non-profit outside of the USA.

To donate your XO laptop back to OLPC, details are directly below.

=== What if I participated in Give One Get One and would like to donate my laptop back to OLPC? ===

We thank you for your generous thought of donating back your XO laptop. [[Support_FAQ#How_can_I_donate_my_Get_One_XO.3F|Click Here]] for details.

=== If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now? ===

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran from November 12th through December 31st, 2007. We will hopefully have the Give One Get One program again in 2008, so stay tuned!

=== Do you accept donations of stock? ===

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

=== Are there volunteer opportunities with OLPC? ===

We appreciate the generous offer of your time! Please see these links for ideas about volunteering:

http://lists.laptop.org/listinfo/support-gang

http://wiki.laptop.org/go/Participate

Also check out this Frequently Asked Question:
[[#If am a skilled technical person or content developer and want to help the project, what can I do?]].

Feel free to email volunteer@laptop.org as well. Thank you!

=== Is it possible to intern at OLPC? ===

Please check this link: http://wiki.laptop.org/go/Internships

=== Does OLPC have any job openings? ===

Please check this career page link and apply as instructed there: http://www.laptop.org/en/jobs.shtml

=== Is the laptop environmentally friendly? ===

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

=== Who is behind these XO laptop computers? ===

The XO laptop computer has been developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

=== I am a journalist. Who do I contact to do a story about One Laptop per Child? ===
Please send a concise email to press@laptop.org, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

=== Can you send me pamphlets or other printed material? ===

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

=== Are there news updates I can follow about OLPC? ===

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news

Official OLPC FAQ

2008-11-12T17:55:28Z

Sean: /* What comes with a Give One Get One order? Can I get the solar panel or hand crank? */

=== How can I buy a laptop? ===

As a non-profit organization, OLPC is not selling the XO laptops on the retail market nor can we give the laptops away as grants--although we certainly admire the many deserving humanitarian efforts inquiring about the XO. (Keep up the fantastic work!) In order to keep logistics simple and to get laptops in the hands of children in a non-profit manner, we are concentrating on large bulk orders made by governments or non-profit organizations. '''If you are a government entity or organization interested in purchasing 10,000 or more XO laptops to distribute to children in a non-profit manner, please email: countries@laptop.org'''

There was a brief '''Give One Get One''' program in 2007--for a $399 donation, enabling an XO laptop to be sent to a needy child and you, the donor, also receiving one for yourself. A new progressively more global program is beginning November 17, 2008, and details will be announced on these sites: http://laptop.org, http://amazon.com/xo, and [[G1G1 2008]]

'''Almost all of the tens of thousands of 2007's Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org'''

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

=== Will OLPC be offering Give One Get One (G1G1) again? ===
'''One Laptop per Child will sell its XO Laptops at Amazon.com/xo starting November 17 for $399 plus shipping and handling. ''' We hope this will become a progressively more global offering over time. For more information and updates on the progress of the new Give1Get1 program, keep an eye on http://laptop.org. It will definitely be talked about on our Community News page, which you can see here and even subscribe to: http://wiki.laptop.org/go/News

There was a brief Give One Get One program in 2007---for a $399 donation, an XO laptop was sent to a needy child and you, the donor, could also receive one for yourself.

Thank you to all those who participated! You helped the start-up of the manufacturing of the XO *and* helped a child in need.

=== Who do I contact if I have a question about my 2007 Give One Get One order? ===

Almost all of the tens of thousands of Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org. Emailing is by far the best way to reach us because of the large number of wonderful volunteers who attend to these emails. We do not have nearly the capacity to answer the phone.

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

For some tax related FAQ's please see farther down in this list, for example here: [[#Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?]]

To get technical help with your XO laptop please email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

=== If I have a technical question about the XO laptop I received, what can I do? ===

Some helpful technical links for your XO:

OLPC Support, volunteer-driven:
http://support.laptop.org

XO Laptop Manual:
http://laptop.org/manual

Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

XO Troubleshooting Guide: (older)
http://laptop.org/start/troubleshooting.shtml

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links provided here. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See [[Contributing content]]) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

=== Will these laptops be available for purchase in retail stores? ===

No, we have no plans for conventional retail sale of the XO at this time. In order to keep logistics simple and to fulfill our mission to get laptops in the hands of children in a non-profit manner, we are concentrating on filling large bulk orders from governments and other non-profit entities.

Please understand that launching the laptop is an ongoing process. Have patience, hopefully the price of laptops will continue to decline in general. Someday the XO laptop may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available. http://www.laptop.org

=== Can I or my organization be a recipient of the XO laptop? ===

One Laptop per Child is a non-profit organization which manufactures the XO laptop to sell directly to governments or agencies willing to purchase the XO in bulk and then donate them to a worthy cause. We regret we cannot give the laptops away (we could not afford to do that since we are making no profit), nor do we sell them individually or commercially at this time. Perhaps in the future there may be an application process to be granted an XO laptop, or a way to buy only a few machines, but we are sorry that for now, there is not. If any of the above options someday become available, surely they will be noted on our website at: http://www.laptop.org

Because of the Give One Get One campaign that ran through the end of 2007, we did indeed, through the generous donations of participants, gather funds to manufacture a number of laptops to give away.

We regret to say there is no application process to receive these laptops. They are simply being donated to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afghanistan, Cambodia and Mongolia. If you were interested in the XO's going to a specific school in one of these countries, it would be best for you to lobby the government of that country to that effect. We regret we do not have the personnel to assist you with this lobbying.

Industrialized countries are by no means excluded. Government or non-profit large purchase inquiries should be sent to countries@laptop.org.

The answer to many other questions you might have can be found on our FAQ here:
http://wiki.laptop.org/go/Official_OLPC_FAQ

=== How will the laptop computers be marketed? ===

Our policy at the moment is to sell the laptops directly to governments or non-profit endeavors willing to order in volume. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are underprivileged children in all corners of the globe; indeed, all children are deserving. The idea in the long run is to have one laptop per child (the concept) everywhere!

It is up to the relevant officials of a government entity or organization to contact us by e-mailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Bulk orders will get the manufacturing process rolling and drive the price down. Please have patience: the launch and distribution of the XO laptop is a process. We hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive many inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Hopefully, the government of the region you are interested, or a non-profit working in the area may be purchasing the laptops. Again, feel free to lobby.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

=== Why do children in developing nations need laptop computers? ===

The Founder and Chairman of One Laptop per Child, Nicholas Negroponte, thinks of the XO laptop as not merely a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool — a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

=== Why are these laptops going to children in developing nations when there are needy children in the U.S.? ===

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent.

However, wealthier nations and organizations are most certainly not excluded. A number of U.S. states and cities have approached OLPC and expressed interest in the program. It is up to the relevant officials of a government entity or organization to contact us by emailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Please see also [[#How will the laptop computers be marketed?]].

=== Why not a desktop computer, or even better, a recycled desktop machine? ===

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Children in the developing world need the newest technology, especially rugged hardware and innovative software.

=== Why is it important for each child to have a computer? What's wrong with community access computer centers? ===

One does not think of community pencils — kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

=== What is the laptop called and what can it do? ===

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Or check out the Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

=== Can the XO connect to the internet? ===

Yes, the XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect. If you have a password for a WEP access point, you can connect to that as well. If a wired Ethernet connection to the internet is desired, a "USB to Ethernet adapter" must be purchased. These are commonly available in the electronics retail market. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Our [[Wifi Connectivity|Connectivity Quick Start Guide]] will answer most questions about Internet Connectivity.

Give1Get1 donors can activate their [[T-Mobile]] offer when their XO is confirmed received.

=== Can I load Microsoft Windows or my own software onto the XO laptop? ===

At this exact moment in time, no, but possibly in the near future.

OLPC maintains a firm and unequivocal commitment to open source software. Having an open system is fundamental to OLPC's mission, please see: http://wiki.laptop.org/go/Core_principles/lang-en

Any software developed by or for OLPC is released under GPL v2. The open source community remains a critical success factor in the one laptop per child mission.

Microsoft is developing a version of its XP operating system that will be able to run on the XO laptop. OLPC will continue to develop its Linux-based OS and distribute it on all its XO laptops. Future distributions may include both open and proprietary software; however, the choice of what to use will remain the child's and the default will remain open source.

For more detail, see here: http://wiki.laptop.org/go/MS_FAQ

=== Can I print from the XO? ===

For the first shipment of XOs from December 2007, there is no built-in [[Printer Support]]. The XO Community has created the instructions below for G1G1 donors:

Documents can be saved to a USB drive or SD card and printed from another computer. Click on the general steps for saving a document here:

http://wiki.laptop.org/go/Printer_Support#CUPS

=== How do I get upgrades for the operating system of my XO? ===

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details please see here:
http://wiki.laptop.org/go/Support_FAQ#Software_Update.2C_Restore_to_Factory_Default

=== Can I load flash on the XO? ===

As of September 2008, the [[Browse]] activity includes the open source [[Gnash]] plug-in that has some compatibility with the .swf Flash file format.
The [[Adobe Flash]] proprietary plug-in itself is not officially supported but you can install it.

=== Can I load java on the XO? ===

This is NOT officially supported.
See [[Java]] and [[RestrictedFormats#Sun_Java]].

=== What can a $1,000 laptop computer do that the XO Laptop cannot? ===

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times farther than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

=== What comes with a Give One Get One order? Can I get the solar panel or hand crank? ===

Participants in Give One Get One should have received one XO laptop, the battery, and a US/Canadian electrical power cord. At this time, none of the peripherals, such as the solar panel or hand crank are for sale by OLPC. However, some online vendors do offer solar power solutions. See http://xoexplosion.com. (Off-grid power solutions will be available for the bulk orders made by governments and organizations in the future.)

Check here for news about peripherals for the XO:

http://wiki.laptop.org/go/Peripherals

===Can I get replacement parts for my XO laptop?===

Unfortunately, replacement parts such as keyboards, batteries and power cords are not available directly from OLPC at this time, but we hope to get a program running to take care of these needs in Spring 2008. Please check back then at the Support FAQ at:
http://wiki.laptop.org/go/Support_FAQ

Specifically this question:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_e.g._batteries_and_chargers.3F_Repair.3F

=== If am a skilled technical person or content developer and want to help the project, what can I do? ===

If you are thinking of offering your help - thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: http://wiki.laptop.org/go/Home

Getting involved with OLPC: http://wiki.laptop.org/go/Getting_involved_in_OLPC

Software projects under development or completed: http://wiki.laptop.org/go/Software_projects

Guidelines for developing activities: http://wiki.laptop.org/go/OLPC_Human_Interface_Guidelines

Our test runner and test result reporting tool, Tinderbox: http://wiki.laptop.org/go/Tinderbox

Ideas about contributing content: http://wiki.laptop.org/go/Contributing_content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

http://wiki.laptop.org/go/Developers_program

=== May we work with OLPC on a research project or collaborative venture? ===

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to lobby your government officials or other organizations who may be able to purchase a large bulk order of XO laptops. They may email countries@laptop.org to start a dialogue with OLPC.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

Please see this question for collaboration possibilities as well:

http://wiki.laptop.org/go/Official_OLPC_FAQ#If_am_a_skilled_technical_person_or_content_developer_and_want_to_help_the_project.2C_what_can_I_do.3F

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

===May we fundraise on behalf of OLPC?===

Thank you very much for your very kind thoughts of fundraising! We truly appreciate it.

Because we are such a small team and are entirely concentrated on launching the laptop, we regret we have no personnel to monitor, assist or collaborate in such endeavors. Nor do we have any printed material we can send you, but you are welcome to print out pages for yourself from our website: http://www.laptop.org and http://wiki.laptop.org/go/Home

Please remember that all materials must be reproduced with proper attribution and none of the information, images or other content can be use for commercial purposes or for your personal benefit.

There are some pictures you may use here: http://wiki.laptop.org/go/Pictures

There are some presentations here, scroll down to where it says Slides, posters and materials: http://wiki.laptop.org/go/XO_roadshows

There is a growing archive of presentations(slides & video) as well at http://download.laptop.org/content

If the idea you have proposed raises funds for us, we are very grateful!

Checks for simple donations, *not* related to receiving any computers, can be sent to:

One Laptop per Child Foundation

PO Box 425087

Cambridge, MA 02142

It is also possible to give directly with a credit card through the link here on our website, *not* related to receiving any computers:

http://laptopfoundation.org/en/participate/

At this time, any donations made in the above manner cannot be designated to a specific school or country.

=== If I have a question about content, or want to contribute to it, what should I do? ===

Please direct your well summarized email to content@laptop.org

Or visit this web page: http://wiki.laptop.org/go/Contributing_content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

=== Can someone from OLPC come speak with us or participate in our event? ===

If you email OLPC and do not receive an additional email from us other than the automated reply within a few weeks, then we regret we will be unable to attend or participate. We are sorry that, for now, our staff is simply too small to be able to attend all the interesting events to which we are invited, as much as we would like to.

Good luck with your event and we do thank you very much for thinking of us!

=== May I (or my group or institution) visit your office? ===

Unfortunately, no, we are not set up for public visits.

=== Who is the manufacturer of the XO laptop computer? ===

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

=== How is it possible to get the cost of the laptop so low? ===

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

=== Why is the laptop over $100? ===

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer (Quanta) makes a small profit of a few dollars since they are a commercial business. However, One Laptop per Child is a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

=== How do I make a donation? Can a donation be made for a specific country or school? ===

'''Donating over the internet:''' Simple monetary contributions of any dollar amount in which you do *not* receive any XO laptops may be made here: http://laptopfoundation.org/en/participate/
Please see where it says "Amount to donate" and insert in the box next to it the amount you desire to donate securely through Google.

If you wanted to Simply Give in $200 increments, signifying one laptop per $200, also *not* receiving any XO laptops, please go to the link below and click on "Donate now": http://www.laptopgiving.org/en/give-a-laptop.php

'''Donating by snail-mail:''' Outright contributions by check or money order in which you will *not* recieve any XO laptops may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

We regret, to keep our logistics simple, any donations made by the above methods cannot be designated to a specific school or country. The laptops will go to recipients in one of these countries:
http://wiki.laptop.org/go/Countries

For large bulk purchases, in which you may donate the laptops to a designated country or organization, please email countries@laptop.org to start a dialogue with OLPC.

The first Give One Get One campaign ended December 31st, 2007. '''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!'''

We are a 501(c)(3) organization and our EIN# is 20-5471780.

=== Are you a non-profit and do you have a Federal Tax ID number? ===

One Laptop per Child Foundation is a 501(c)(3) organization and our EIN# is: '''20-5471780''' If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

=== Do you accept group or corporate donations? ===

Yes, please see the questions directly above this one about how to donate. To donate stock, please email stockdonations@laptop.org

=== Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible? ===

The OLPC Foundation is a 501(c)(3) tax-exempt organization, and our EIN# is 20-5471780. As such, financial contributions may be deductible for federal income tax purposes. If you gave a straight donation, the entire amount should be deductible. Please consult with your financial advisor to determine the full extent of all tax deductibility.

Note that for Give One Get One, only half ($200) of the donation is generally tax deductible, because you are receiving one of the laptops. The XO laptop is a material item considered "goods" and therefore cannot be deducted.

We apologize that OLPC is not currently registered as a non-profit outside of the USA.

To donate your XO laptop back to OLPC, details are directly below.

=== What if I participated in Give One Get One and would like to donate my laptop back to OLPC? ===

We thank you for your generous thought of donating back your XO laptop. [[Support_FAQ#How_can_I_donate_my_Get_One_XO.3F|Click Here]] for details.

=== If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now? ===

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran from November 12th through December 31st, 2007. We will hopefully have the Give One Get One program again in 2008, so stay tuned!

=== Do you accept donations of stock? ===

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

=== Are there volunteer opportunities with OLPC? ===

We appreciate the generous offer of your time! Please see these links for ideas about volunteering:

http://lists.laptop.org/listinfo/support-gang

http://wiki.laptop.org/go/Participate

Also check out this Frequently Asked Question:
[[#If am a skilled technical person or content developer and want to help the project, what can I do?]].

Feel free to email volunteer@laptop.org as well. Thank you!

=== Is it possible to intern at OLPC? ===

Please check this link: http://wiki.laptop.org/go/Internships

=== Does OLPC have any job openings? ===

Please check this career page link and apply as instructed there: http://www.laptop.org/en/jobs.shtml

=== Is the laptop environmentally friendly? ===

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

=== Who is behind these XO laptop computers? ===

The XO laptop computer has been developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

=== I am a journalist. Who do I contact to do a story about One Laptop per Child? ===
Please send a concise email to press@laptop.org, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

=== Can you send me pamphlets or other printed material? ===

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

=== Are there news updates I can follow about OLPC? ===

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news

Official OLPC FAQ

2008-11-12T17:29:38Z

Sean: /* Will OLPC be offering Give One Get One (G1G1) again? */

=== How can I buy a laptop? ===

As a non-profit organization, OLPC is not selling the XO laptops on the retail market nor can we give the laptops away as grants--although we certainly admire the many deserving humanitarian efforts inquiring about the XO. (Keep up the fantastic work!) In order to keep logistics simple and to get laptops in the hands of children in a non-profit manner, we are concentrating on large bulk orders made by governments or non-profit organizations. '''If you are a government entity or organization interested in purchasing 10,000 or more XO laptops to distribute to children in a non-profit manner, please email: countries@laptop.org'''

There was a brief '''Give One Get One''' program in 2007--for a $399 donation, enabling an XO laptop to be sent to a needy child and you, the donor, also receiving one for yourself. A new progressively more global program is beginning November 17, 2008, and details will be announced on these sites: http://laptop.org, http://amazon.com/xo, and [[G1G1 2008]]

'''Almost all of the tens of thousands of 2007's Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org'''

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

=== Will OLPC be offering Give One Get One (G1G1) again? ===
'''One Laptop per Child will sell its XO Laptops at Amazon.com/xo starting November 17 for $399 plus shipping and handling. ''' We hope this will become a progressively more global offering over time. For more information and updates on the progress of the new Give1Get1 program, keep an eye on http://laptop.org. It will definitely be talked about on our Community News page, which you can see here and even subscribe to: http://wiki.laptop.org/go/News

There was a brief Give One Get One program in 2007---for a $399 donation, an XO laptop was sent to a needy child and you, the donor, could also receive one for yourself.

Thank you to all those who participated! You helped the start-up of the manufacturing of the XO *and* helped a child in need.

=== Who do I contact if I have a question about my 2007 Give One Get One order? ===

Almost all of the tens of thousands of Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org. Emailing is by far the best way to reach us because of the large number of wonderful volunteers who attend to these emails. We do not have nearly the capacity to answer the phone.

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

For some tax related FAQ's please see farther down in this list, for example here: [[#Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?]]

To get technical help with your XO laptop please email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

=== If I have a technical question about the XO laptop I received, what can I do? ===

Some helpful technical links for your XO:

OLPC Support, volunteer-driven:
http://support.laptop.org

XO Laptop Manual:
http://laptop.org/manual

Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

XO Troubleshooting Guide: (older)
http://laptop.org/start/troubleshooting.shtml

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links provided here. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See [[Contributing content]]) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

=== Will these laptops be available for purchase in retail stores? ===

No, we have no plans for conventional retail sale of the XO at this time. In order to keep logistics simple and to fulfill our mission to get laptops in the hands of children in a non-profit manner, we are concentrating on filling large bulk orders from governments and other non-profit entities.

Please understand that launching the laptop is an ongoing process. Have patience, hopefully the price of laptops will continue to decline in general. Someday the XO laptop may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available. http://www.laptop.org

=== Can I or my organization be a recipient of the XO laptop? ===

One Laptop per Child is a non-profit organization which manufactures the XO laptop to sell directly to governments or agencies willing to purchase the XO in bulk and then donate them to a worthy cause. We regret we cannot give the laptops away (we could not afford to do that since we are making no profit), nor do we sell them individually or commercially at this time. Perhaps in the future there may be an application process to be granted an XO laptop, or a way to buy only a few machines, but we are sorry that for now, there is not. If any of the above options someday become available, surely they will be noted on our website at: http://www.laptop.org

Because of the Give One Get One campaign that ran through the end of 2007, we did indeed, through the generous donations of participants, gather funds to manufacture a number of laptops to give away.

We regret to say there is no application process to receive these laptops. They are simply being donated to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afghanistan, Cambodia and Mongolia. If you were interested in the XO's going to a specific school in one of these countries, it would be best for you to lobby the government of that country to that effect. We regret we do not have the personnel to assist you with this lobbying.

Industrialized countries are by no means excluded. Government or non-profit large purchase inquiries should be sent to countries@laptop.org.

The answer to many other questions you might have can be found on our FAQ here:
http://wiki.laptop.org/go/Official_OLPC_FAQ

=== How will the laptop computers be marketed? ===

Our policy at the moment is to sell the laptops directly to governments or non-profit endeavors willing to order in volume. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are underprivileged children in all corners of the globe; indeed, all children are deserving. The idea in the long run is to have one laptop per child (the concept) everywhere!

It is up to the relevant officials of a government entity or organization to contact us by e-mailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Bulk orders will get the manufacturing process rolling and drive the price down. Please have patience: the launch and distribution of the XO laptop is a process. We hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive many inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Hopefully, the government of the region you are interested, or a non-profit working in the area may be purchasing the laptops. Again, feel free to lobby.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

=== Why do children in developing nations need laptop computers? ===

The Founder and Chairman of One Laptop per Child, Nicholas Negroponte, thinks of the XO laptop as not merely a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool — a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

=== Why are these laptops going to children in developing nations when there are needy children in the U.S.? ===

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent.

However, wealthier nations and organizations are most certainly not excluded. A number of U.S. states and cities have approached OLPC and expressed interest in the program. It is up to the relevant officials of a government entity or organization to contact us by emailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Please see also [[#How will the laptop computers be marketed?]].

=== Why not a desktop computer, or even better, a recycled desktop machine? ===

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Children in the developing world need the newest technology, especially rugged hardware and innovative software.

=== Why is it important for each child to have a computer? What's wrong with community access computer centers? ===

One does not think of community pencils — kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

=== What is the laptop called and what can it do? ===

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Or check out the Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

=== Can the XO connect to the internet? ===

Yes, the XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect. If you have a password for a WEP access point, you can connect to that as well. If a wired Ethernet connection to the internet is desired, a "USB to Ethernet adapter" must be purchased. These are commonly available in the electronics retail market. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Our [[Wifi Connectivity|Connectivity Quick Start Guide]] will answer most questions about Internet Connectivity.

Give1Get1 donors can activate their [[T-Mobile]] offer when their XO is confirmed received.

=== Can I load Microsoft Windows or my own software onto the XO laptop? ===

At this exact moment in time, no, but possibly in the near future.

OLPC maintains a firm and unequivocal commitment to open source software. Having an open system is fundamental to OLPC's mission, please see: http://wiki.laptop.org/go/Core_principles/lang-en

Any software developed by or for OLPC is released under GPL v2. The open source community remains a critical success factor in the one laptop per child mission.

Microsoft is developing a version of its XP operating system that will be able to run on the XO laptop. OLPC will continue to develop its Linux-based OS and distribute it on all its XO laptops. Future distributions may include both open and proprietary software; however, the choice of what to use will remain the child's and the default will remain open source.

For more detail, see here: http://wiki.laptop.org/go/MS_FAQ

=== Can I print from the XO? ===

For the first shipment of XOs from December 2007, there is no built-in [[Printer Support]]. The XO Community has created the instructions below for G1G1 donors:

Documents can be saved to a USB drive or SD card and printed from another computer. Click on the general steps for saving a document here:

http://wiki.laptop.org/go/Printer_Support#CUPS

=== How do I get upgrades for the operating system of my XO? ===

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details please see here:
http://wiki.laptop.org/go/Support_FAQ#Software_Update.2C_Restore_to_Factory_Default

=== Can I load flash on the XO? ===

As of September 2008, the [[Browse]] activity includes the open source [[Gnash]] plug-in that has some compatibility with the .swf Flash file format.
The [[Adobe Flash]] proprietary plug-in itself is not officially supported but you can install it.

=== Can I load java on the XO? ===

This is NOT officially supported.
See [[Java]] and [[RestrictedFormats#Sun_Java]].

=== What can a $1,000 laptop computer do that the XO Laptop cannot? ===

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times farther than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

=== What comes with a Give One Get One order? Can I get the solar panel or hand crank? ===

Participants in Give One Get One should have received one XO laptop, the battery, and a US/Canadian electrical power cord. At this time, none of the peripherals, such as the solar panel or hand crank are for sale by OLPC--possible solutions may exist by other companies. (Off-grid power solutions will be available for the bulk orders made by governments and organizations in the future.)

Check here for news about peripherals for the XO:

http://wiki.laptop.org/go/Peripherals

===Can I get replacement parts for my XO laptop?===

Unfortunately, replacement parts such as keyboards, batteries and power cords are not available directly from OLPC at this time, but we hope to get a program running to take care of these needs in Spring 2008. Please check back then at the Support FAQ at:
http://wiki.laptop.org/go/Support_FAQ

Specifically this question:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_e.g._batteries_and_chargers.3F_Repair.3F

=== If am a skilled technical person or content developer and want to help the project, what can I do? ===

If you are thinking of offering your help - thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: http://wiki.laptop.org/go/Home

Getting involved with OLPC: http://wiki.laptop.org/go/Getting_involved_in_OLPC

Software projects under development or completed: http://wiki.laptop.org/go/Software_projects

Guidelines for developing activities: http://wiki.laptop.org/go/OLPC_Human_Interface_Guidelines

Our test runner and test result reporting tool, Tinderbox: http://wiki.laptop.org/go/Tinderbox

Ideas about contributing content: http://wiki.laptop.org/go/Contributing_content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

http://wiki.laptop.org/go/Developers_program

=== May we work with OLPC on a research project or collaborative venture? ===

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to lobby your government officials or other organizations who may be able to purchase a large bulk order of XO laptops. They may email countries@laptop.org to start a dialogue with OLPC.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

Please see this question for collaboration possibilities as well:

http://wiki.laptop.org/go/Official_OLPC_FAQ#If_am_a_skilled_technical_person_or_content_developer_and_want_to_help_the_project.2C_what_can_I_do.3F

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

===May we fundraise on behalf of OLPC?===

Thank you very much for your very kind thoughts of fundraising! We truly appreciate it.

Because we are such a small team and are entirely concentrated on launching the laptop, we regret we have no personnel to monitor, assist or collaborate in such endeavors. Nor do we have any printed material we can send you, but you are welcome to print out pages for yourself from our website: http://www.laptop.org and http://wiki.laptop.org/go/Home

Please remember that all materials must be reproduced with proper attribution and none of the information, images or other content can be use for commercial purposes or for your personal benefit.

There are some pictures you may use here: http://wiki.laptop.org/go/Pictures

There are some presentations here, scroll down to where it says Slides, posters and materials: http://wiki.laptop.org/go/XO_roadshows

There is a growing archive of presentations(slides & video) as well at http://download.laptop.org/content

If the idea you have proposed raises funds for us, we are very grateful!

Checks for simple donations, *not* related to receiving any computers, can be sent to:

One Laptop per Child Foundation

PO Box 425087

Cambridge, MA 02142

It is also possible to give directly with a credit card through the link here on our website, *not* related to receiving any computers:

http://laptopfoundation.org/en/participate/

At this time, any donations made in the above manner cannot be designated to a specific school or country.

=== If I have a question about content, or want to contribute to it, what should I do? ===

Please direct your well summarized email to content@laptop.org

Or visit this web page: http://wiki.laptop.org/go/Contributing_content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

=== Can someone from OLPC come speak with us or participate in our event? ===

If you email OLPC and do not receive an additional email from us other than the automated reply within a few weeks, then we regret we will be unable to attend or participate. We are sorry that, for now, our staff is simply too small to be able to attend all the interesting events to which we are invited, as much as we would like to.

Good luck with your event and we do thank you very much for thinking of us!

=== May I (or my group or institution) visit your office? ===

Unfortunately, no, we are not set up for public visits.

=== Who is the manufacturer of the XO laptop computer? ===

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

=== How is it possible to get the cost of the laptop so low? ===

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

=== Why is the laptop over $100? ===

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer (Quanta) makes a small profit of a few dollars since they are a commercial business. However, One Laptop per Child is a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

=== How do I make a donation? Can a donation be made for a specific country or school? ===

'''Donating over the internet:''' Simple monetary contributions of any dollar amount in which you do *not* receive any XO laptops may be made here: http://laptopfoundation.org/en/participate/
Please see where it says "Amount to donate" and insert in the box next to it the amount you desire to donate securely through Google.

If you wanted to Simply Give in $200 increments, signifying one laptop per $200, also *not* receiving any XO laptops, please go to the link below and click on "Donate now": http://www.laptopgiving.org/en/give-a-laptop.php

'''Donating by snail-mail:''' Outright contributions by check or money order in which you will *not* recieve any XO laptops may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

We regret, to keep our logistics simple, any donations made by the above methods cannot be designated to a specific school or country. The laptops will go to recipients in one of these countries:
http://wiki.laptop.org/go/Countries

For large bulk purchases, in which you may donate the laptops to a designated country or organization, please email countries@laptop.org to start a dialogue with OLPC.

The first Give One Get One campaign ended December 31st, 2007. '''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!'''

We are a 501(c)(3) organization and our EIN# is 20-5471780.

=== Are you a non-profit and do you have a Federal Tax ID number? ===

One Laptop per Child Foundation is a 501(c)(3) organization and our EIN# is: '''20-5471780''' If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

=== Do you accept group or corporate donations? ===

Yes, please see the questions directly above this one about how to donate. To donate stock, please email stockdonations@laptop.org

=== Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible? ===

The OLPC Foundation is a 501(c)(3) tax-exempt organization, and our EIN# is 20-5471780. As such, financial contributions may be deductible for federal income tax purposes. If you gave a straight donation, the entire amount should be deductible. Please consult with your financial advisor to determine the full extent of all tax deductibility.

Note that for Give One Get One, only half ($200) of the donation is generally tax deductible, because you are receiving one of the laptops. The XO laptop is a material item considered "goods" and therefore cannot be deducted.

We apologize that OLPC is not currently registered as a non-profit outside of the USA.

To donate your XO laptop back to OLPC, details are directly below.

=== What if I participated in Give One Get One and would like to donate my laptop back to OLPC? ===

We thank you for your generous thought of donating back your XO laptop. [[Support_FAQ#How_can_I_donate_my_Get_One_XO.3F|Click Here]] for details.

=== If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now? ===

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran from November 12th through December 31st, 2007. We will hopefully have the Give One Get One program again in 2008, so stay tuned!

=== Do you accept donations of stock? ===

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

=== Are there volunteer opportunities with OLPC? ===

We appreciate the generous offer of your time! Please see these links for ideas about volunteering:

http://lists.laptop.org/listinfo/support-gang

http://wiki.laptop.org/go/Participate

Also check out this Frequently Asked Question:
[[#If am a skilled technical person or content developer and want to help the project, what can I do?]].

Feel free to email volunteer@laptop.org as well. Thank you!

=== Is it possible to intern at OLPC? ===

Please check this link: http://wiki.laptop.org/go/Internships

=== Does OLPC have any job openings? ===

Please check this career page link and apply as instructed there: http://www.laptop.org/en/jobs.shtml

=== Is the laptop environmentally friendly? ===

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

=== Who is behind these XO laptop computers? ===

The XO laptop computer has been developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

=== I am a journalist. Who do I contact to do a story about One Laptop per Child? ===
Please send a concise email to press@racepointgroup.com, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

=== Can you send me pamphlets or other printed material? ===

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

=== Are there news updates I can follow about OLPC? ===

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news

Official OLPC FAQ

2008-11-12T17:25:06Z

Sean: /* Who do I contact if I have a question about my Give One Get One order? */

=== How can I buy a laptop? ===

As a non-profit organization, OLPC is not selling the XO laptops on the retail market nor can we give the laptops away as grants--although we certainly admire the many deserving humanitarian efforts inquiring about the XO. (Keep up the fantastic work!) In order to keep logistics simple and to get laptops in the hands of children in a non-profit manner, we are concentrating on large bulk orders made by governments or non-profit organizations. '''If you are a government entity or organization interested in purchasing 10,000 or more XO laptops to distribute to children in a non-profit manner, please email: countries@laptop.org'''

There was a brief '''Give One Get One''' program in 2007--for a $399 donation, enabling an XO laptop to be sent to a needy child and you, the donor, also receiving one for yourself. A new progressively more global program is beginning November 17, 2008, and details will be announced on these sites: http://laptop.org, http://amazon.com/xo, and [[G1G1 2008]]

'''Almost all of the tens of thousands of 2007's Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org'''

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

=== Will OLPC be offering Give One Get One (G1G1) again? ===
'''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!''' It will definitely be talked about on our Community News page, which you can see here and even subscribe to: http://wiki.laptop.org/go/News

There was a brief Give One Get One program in 2007---for a $399 donation, an XO laptop was sent to a needy child and you, the donor, could also receive one for yourself.

Thank you to all those who participated! You helped the start-up of the manufacturing of the XO *and* helped a child in need.

=== Who do I contact if I have a question about my 2007 Give One Get One order? ===

Almost all of the tens of thousands of Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org. Emailing is by far the best way to reach us because of the large number of wonderful volunteers who attend to these emails. We do not have nearly the capacity to answer the phone.

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

For some tax related FAQ's please see farther down in this list, for example here: [[#Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?]]

To get technical help with your XO laptop please email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

=== If I have a technical question about the XO laptop I received, what can I do? ===

Some helpful technical links for your XO:

OLPC Support, volunteer-driven:
http://support.laptop.org

XO Laptop Manual:
http://laptop.org/manual

Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

XO Troubleshooting Guide: (older)
http://laptop.org/start/troubleshooting.shtml

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links provided here. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See [[Contributing content]]) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

=== Will these laptops be available for purchase in retail stores? ===

No, we have no plans for conventional retail sale of the XO at this time. In order to keep logistics simple and to fulfill our mission to get laptops in the hands of children in a non-profit manner, we are concentrating on filling large bulk orders from governments and other non-profit entities.

Please understand that launching the laptop is an ongoing process. Have patience, hopefully the price of laptops will continue to decline in general. Someday the XO laptop may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available. http://www.laptop.org

=== Can I or my organization be a recipient of the XO laptop? ===

One Laptop per Child is a non-profit organization which manufactures the XO laptop to sell directly to governments or agencies willing to purchase the XO in bulk and then donate them to a worthy cause. We regret we cannot give the laptops away (we could not afford to do that since we are making no profit), nor do we sell them individually or commercially at this time. Perhaps in the future there may be an application process to be granted an XO laptop, or a way to buy only a few machines, but we are sorry that for now, there is not. If any of the above options someday become available, surely they will be noted on our website at: http://www.laptop.org

Because of the Give One Get One campaign that ran through the end of 2007, we did indeed, through the generous donations of participants, gather funds to manufacture a number of laptops to give away.

We regret to say there is no application process to receive these laptops. They are simply being donated to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afghanistan, Cambodia and Mongolia. If you were interested in the XO's going to a specific school in one of these countries, it would be best for you to lobby the government of that country to that effect. We regret we do not have the personnel to assist you with this lobbying.

Industrialized countries are by no means excluded. Government or non-profit large purchase inquiries should be sent to countries@laptop.org.

The answer to many other questions you might have can be found on our FAQ here:
http://wiki.laptop.org/go/Official_OLPC_FAQ

=== How will the laptop computers be marketed? ===

Our policy at the moment is to sell the laptops directly to governments or non-profit endeavors willing to order in volume. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are underprivileged children in all corners of the globe; indeed, all children are deserving. The idea in the long run is to have one laptop per child (the concept) everywhere!

It is up to the relevant officials of a government entity or organization to contact us by e-mailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Bulk orders will get the manufacturing process rolling and drive the price down. Please have patience: the launch and distribution of the XO laptop is a process. We hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive many inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Hopefully, the government of the region you are interested, or a non-profit working in the area may be purchasing the laptops. Again, feel free to lobby.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

=== Why do children in developing nations need laptop computers? ===

The Founder and Chairman of One Laptop per Child, Nicholas Negroponte, thinks of the XO laptop as not merely a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool — a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

=== Why are these laptops going to children in developing nations when there are needy children in the U.S.? ===

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent.

However, wealthier nations and organizations are most certainly not excluded. A number of U.S. states and cities have approached OLPC and expressed interest in the program. It is up to the relevant officials of a government entity or organization to contact us by emailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Please see also [[#How will the laptop computers be marketed?]].

=== Why not a desktop computer, or even better, a recycled desktop machine? ===

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Children in the developing world need the newest technology, especially rugged hardware and innovative software.

=== Why is it important for each child to have a computer? What's wrong with community access computer centers? ===

One does not think of community pencils — kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

=== What is the laptop called and what can it do? ===

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Or check out the Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

=== Can the XO connect to the internet? ===

Yes, the XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect. If you have a password for a WEP access point, you can connect to that as well. If a wired Ethernet connection to the internet is desired, a "USB to Ethernet adapter" must be purchased. These are commonly available in the electronics retail market. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Our [[Wifi Connectivity|Connectivity Quick Start Guide]] will answer most questions about Internet Connectivity.

Give1Get1 donors can activate their [[T-Mobile]] offer when their XO is confirmed received.

=== Can I load Microsoft Windows or my own software onto the XO laptop? ===

At this exact moment in time, no, but possibly in the near future.

OLPC maintains a firm and unequivocal commitment to open source software. Having an open system is fundamental to OLPC's mission, please see: http://wiki.laptop.org/go/Core_principles/lang-en

Any software developed by or for OLPC is released under GPL v2. The open source community remains a critical success factor in the one laptop per child mission.

Microsoft is developing a version of its XP operating system that will be able to run on the XO laptop. OLPC will continue to develop its Linux-based OS and distribute it on all its XO laptops. Future distributions may include both open and proprietary software; however, the choice of what to use will remain the child's and the default will remain open source.

For more detail, see here: http://wiki.laptop.org/go/MS_FAQ

=== Can I print from the XO? ===

For the first shipment of XOs from December 2007, there is no built-in [[Printer Support]]. The XO Community has created the instructions below for G1G1 donors:

Documents can be saved to a USB drive or SD card and printed from another computer. Click on the general steps for saving a document here:

http://wiki.laptop.org/go/Printer_Support#CUPS

=== How do I get upgrades for the operating system of my XO? ===

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details please see here:
http://wiki.laptop.org/go/Support_FAQ#Software_Update.2C_Restore_to_Factory_Default

=== Can I load flash on the XO? ===

As of September 2008, the [[Browse]] activity includes the open source [[Gnash]] plug-in that has some compatibility with the .swf Flash file format.
The [[Adobe Flash]] proprietary plug-in itself is not officially supported but you can install it.

=== Can I load java on the XO? ===

This is NOT officially supported.
See [[Java]] and [[RestrictedFormats#Sun_Java]].

=== What can a $1,000 laptop computer do that the XO Laptop cannot? ===

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times farther than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

=== What comes with a Give One Get One order? Can I get the solar panel or hand crank? ===

Participants in Give One Get One should have received one XO laptop, the battery, and a US/Canadian electrical power cord. At this time, none of the peripherals, such as the solar panel or hand crank are for sale by OLPC--possible solutions may exist by other companies. (Off-grid power solutions will be available for the bulk orders made by governments and organizations in the future.)

Check here for news about peripherals for the XO:

http://wiki.laptop.org/go/Peripherals

===Can I get replacement parts for my XO laptop?===

Unfortunately, replacement parts such as keyboards, batteries and power cords are not available directly from OLPC at this time, but we hope to get a program running to take care of these needs in Spring 2008. Please check back then at the Support FAQ at:
http://wiki.laptop.org/go/Support_FAQ

Specifically this question:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_e.g._batteries_and_chargers.3F_Repair.3F

=== If am a skilled technical person or content developer and want to help the project, what can I do? ===

If you are thinking of offering your help - thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: http://wiki.laptop.org/go/Home

Getting involved with OLPC: http://wiki.laptop.org/go/Getting_involved_in_OLPC

Software projects under development or completed: http://wiki.laptop.org/go/Software_projects

Guidelines for developing activities: http://wiki.laptop.org/go/OLPC_Human_Interface_Guidelines

Our test runner and test result reporting tool, Tinderbox: http://wiki.laptop.org/go/Tinderbox

Ideas about contributing content: http://wiki.laptop.org/go/Contributing_content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

http://wiki.laptop.org/go/Developers_program

=== May we work with OLPC on a research project or collaborative venture? ===

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to lobby your government officials or other organizations who may be able to purchase a large bulk order of XO laptops. They may email countries@laptop.org to start a dialogue with OLPC.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

Please see this question for collaboration possibilities as well:

http://wiki.laptop.org/go/Official_OLPC_FAQ#If_am_a_skilled_technical_person_or_content_developer_and_want_to_help_the_project.2C_what_can_I_do.3F

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

===May we fundraise on behalf of OLPC?===

Thank you very much for your very kind thoughts of fundraising! We truly appreciate it.

Because we are such a small team and are entirely concentrated on launching the laptop, we regret we have no personnel to monitor, assist or collaborate in such endeavors. Nor do we have any printed material we can send you, but you are welcome to print out pages for yourself from our website: http://www.laptop.org and http://wiki.laptop.org/go/Home

Please remember that all materials must be reproduced with proper attribution and none of the information, images or other content can be use for commercial purposes or for your personal benefit.

There are some pictures you may use here: http://wiki.laptop.org/go/Pictures

There are some presentations here, scroll down to where it says Slides, posters and materials: http://wiki.laptop.org/go/XO_roadshows

There is a growing archive of presentations(slides & video) as well at http://download.laptop.org/content

If the idea you have proposed raises funds for us, we are very grateful!

Checks for simple donations, *not* related to receiving any computers, can be sent to:

One Laptop per Child Foundation

PO Box 425087

Cambridge, MA 02142

It is also possible to give directly with a credit card through the link here on our website, *not* related to receiving any computers:

http://laptopfoundation.org/en/participate/

At this time, any donations made in the above manner cannot be designated to a specific school or country.

=== If I have a question about content, or want to contribute to it, what should I do? ===

Please direct your well summarized email to content@laptop.org

Or visit this web page: http://wiki.laptop.org/go/Contributing_content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

=== Can someone from OLPC come speak with us or participate in our event? ===

If you email OLPC and do not receive an additional email from us other than the automated reply within a few weeks, then we regret we will be unable to attend or participate. We are sorry that, for now, our staff is simply too small to be able to attend all the interesting events to which we are invited, as much as we would like to.

Good luck with your event and we do thank you very much for thinking of us!

=== May I (or my group or institution) visit your office? ===

Unfortunately, no, we are not set up for public visits.

=== Who is the manufacturer of the XO laptop computer? ===

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

=== How is it possible to get the cost of the laptop so low? ===

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

=== Why is the laptop over $100? ===

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer (Quanta) makes a small profit of a few dollars since they are a commercial business. However, One Laptop per Child is a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

=== How do I make a donation? Can a donation be made for a specific country or school? ===

'''Donating over the internet:''' Simple monetary contributions of any dollar amount in which you do *not* receive any XO laptops may be made here: http://laptopfoundation.org/en/participate/
Please see where it says "Amount to donate" and insert in the box next to it the amount you desire to donate securely through Google.

If you wanted to Simply Give in $200 increments, signifying one laptop per $200, also *not* receiving any XO laptops, please go to the link below and click on "Donate now": http://www.laptopgiving.org/en/give-a-laptop.php

'''Donating by snail-mail:''' Outright contributions by check or money order in which you will *not* recieve any XO laptops may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

We regret, to keep our logistics simple, any donations made by the above methods cannot be designated to a specific school or country. The laptops will go to recipients in one of these countries:
http://wiki.laptop.org/go/Countries

For large bulk purchases, in which you may donate the laptops to a designated country or organization, please email countries@laptop.org to start a dialogue with OLPC.

The first Give One Get One campaign ended December 31st, 2007. '''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!'''

We are a 501(c)(3) organization and our EIN# is 20-5471780.

=== Are you a non-profit and do you have a Federal Tax ID number? ===

One Laptop per Child Foundation is a 501(c)(3) organization and our EIN# is: '''20-5471780''' If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

=== Do you accept group or corporate donations? ===

Yes, please see the questions directly above this one about how to donate. To donate stock, please email stockdonations@laptop.org

=== Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible? ===

The OLPC Foundation is a 501(c)(3) tax-exempt organization, and our EIN# is 20-5471780. As such, financial contributions may be deductible for federal income tax purposes. If you gave a straight donation, the entire amount should be deductible. Please consult with your financial advisor to determine the full extent of all tax deductibility.

Note that for Give One Get One, only half ($200) of the donation is generally tax deductible, because you are receiving one of the laptops. The XO laptop is a material item considered "goods" and therefore cannot be deducted.

We apologize that OLPC is not currently registered as a non-profit outside of the USA.

To donate your XO laptop back to OLPC, details are directly below.

=== What if I participated in Give One Get One and would like to donate my laptop back to OLPC? ===

We thank you for your generous thought of donating back your XO laptop. [[Support_FAQ#How_can_I_donate_my_Get_One_XO.3F|Click Here]] for details.

=== If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now? ===

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran from November 12th through December 31st, 2007. We will hopefully have the Give One Get One program again in 2008, so stay tuned!

=== Do you accept donations of stock? ===

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

=== Are there volunteer opportunities with OLPC? ===

We appreciate the generous offer of your time! Please see these links for ideas about volunteering:

http://lists.laptop.org/listinfo/support-gang

http://wiki.laptop.org/go/Participate

Also check out this Frequently Asked Question:
[[#If am a skilled technical person or content developer and want to help the project, what can I do?]].

Feel free to email volunteer@laptop.org as well. Thank you!

=== Is it possible to intern at OLPC? ===

Please check this link: http://wiki.laptop.org/go/Internships

=== Does OLPC have any job openings? ===

Please check this career page link and apply as instructed there: http://www.laptop.org/en/jobs.shtml

=== Is the laptop environmentally friendly? ===

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

=== Who is behind these XO laptop computers? ===

The XO laptop computer has been developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

=== I am a journalist. Who do I contact to do a story about One Laptop per Child? ===
Please send a concise email to press@racepointgroup.com, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

=== Can you send me pamphlets or other printed material? ===

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

=== Are there news updates I can follow about OLPC? ===

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news

Official OLPC FAQ

2008-11-12T17:23:04Z

Sean: /* Who do I contact if I have a question about my Give One Get One order? */

=== How can I buy a laptop? ===

As a non-profit organization, OLPC is not selling the XO laptops on the retail market nor can we give the laptops away as grants--although we certainly admire the many deserving humanitarian efforts inquiring about the XO. (Keep up the fantastic work!) In order to keep logistics simple and to get laptops in the hands of children in a non-profit manner, we are concentrating on large bulk orders made by governments or non-profit organizations. '''If you are a government entity or organization interested in purchasing 10,000 or more XO laptops to distribute to children in a non-profit manner, please email: countries@laptop.org'''

There was a brief '''Give One Get One''' program in 2007--for a $399 donation, enabling an XO laptop to be sent to a needy child and you, the donor, also receiving one for yourself. A new progressively more global program is beginning November 17, 2008, and details will be announced on these sites: http://laptop.org, http://amazon.com/xo, and [[G1G1 2008]]

'''Almost all of the tens of thousands of 2007's Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org'''

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

=== Will OLPC be offering Give One Get One (G1G1) again? ===
'''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!''' It will definitely be talked about on our Community News page, which you can see here and even subscribe to: http://wiki.laptop.org/go/News

There was a brief Give One Get One program in 2007---for a $399 donation, an XO laptop was sent to a needy child and you, the donor, could also receive one for yourself.

Thank you to all those who participated! You helped the start-up of the manufacturing of the XO *and* helped a child in need.

=== Who do I contact if I have a question about my Give One Get One order? ===

Almost all of the tens of thousands of Give One Get One orders have been filled. Only a few orders with issues remain unfilled, so if you still have not received your laptop, please DO check on the order by emailing help@laptop.org. Emailing is by far the best way to reach us because of the large number of wonderful volunteers who attend to these emails. We do not have nearly the capacity to answer the phone.

If you email about your Give One Get One order, please make sure you get the automated reply soon after. If you do not see this automatically generated email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. As long as you've received this auto-reply, a real live human will get back to you with an answer to your inquiry as soon as possible.

If you participated in the 2007 Give One Get One, thank you!

For some tax related FAQ's please see farther down in this list, for example here: [[#Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?]]

To get technical help with your XO laptop please email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

=== If I have a technical question about the XO laptop I received, what can I do? ===

Some helpful technical links for your XO:

OLPC Support, volunteer-driven:
http://support.laptop.org

XO Laptop Manual:
http://laptop.org/manual

Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

XO Troubleshooting Guide: (older)
http://laptop.org/start/troubleshooting.shtml

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links provided here. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See [[Contributing content]]) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

=== Will these laptops be available for purchase in retail stores? ===

No, we have no plans for conventional retail sale of the XO at this time. In order to keep logistics simple and to fulfill our mission to get laptops in the hands of children in a non-profit manner, we are concentrating on filling large bulk orders from governments and other non-profit entities.

Please understand that launching the laptop is an ongoing process. Have patience, hopefully the price of laptops will continue to decline in general. Someday the XO laptop may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available. http://www.laptop.org

=== Can I or my organization be a recipient of the XO laptop? ===

One Laptop per Child is a non-profit organization which manufactures the XO laptop to sell directly to governments or agencies willing to purchase the XO in bulk and then donate them to a worthy cause. We regret we cannot give the laptops away (we could not afford to do that since we are making no profit), nor do we sell them individually or commercially at this time. Perhaps in the future there may be an application process to be granted an XO laptop, or a way to buy only a few machines, but we are sorry that for now, there is not. If any of the above options someday become available, surely they will be noted on our website at: http://www.laptop.org

Because of the Give One Get One campaign that ran through the end of 2007, we did indeed, through the generous donations of participants, gather funds to manufacture a number of laptops to give away.

We regret to say there is no application process to receive these laptops. They are simply being donated to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afghanistan, Cambodia and Mongolia. If you were interested in the XO's going to a specific school in one of these countries, it would be best for you to lobby the government of that country to that effect. We regret we do not have the personnel to assist you with this lobbying.

Industrialized countries are by no means excluded. Government or non-profit large purchase inquiries should be sent to countries@laptop.org.

The answer to many other questions you might have can be found on our FAQ here:
http://wiki.laptop.org/go/Official_OLPC_FAQ

=== How will the laptop computers be marketed? ===

Our policy at the moment is to sell the laptops directly to governments or non-profit endeavors willing to order in volume. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are underprivileged children in all corners of the globe; indeed, all children are deserving. The idea in the long run is to have one laptop per child (the concept) everywhere!

It is up to the relevant officials of a government entity or organization to contact us by e-mailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Bulk orders will get the manufacturing process rolling and drive the price down. Please have patience: the launch and distribution of the XO laptop is a process. We hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive many inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Hopefully, the government of the region you are interested, or a non-profit working in the area may be purchasing the laptops. Again, feel free to lobby.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

=== Why do children in developing nations need laptop computers? ===

The Founder and Chairman of One Laptop per Child, Nicholas Negroponte, thinks of the XO laptop as not merely a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool — a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

=== Why are these laptops going to children in developing nations when there are needy children in the U.S.? ===

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent.

However, wealthier nations and organizations are most certainly not excluded. A number of U.S. states and cities have approached OLPC and expressed interest in the program. It is up to the relevant officials of a government entity or organization to contact us by emailing countries@laptop.org to start a dialogue. The participating governments or organizations will then distribute the XO laptops in a non-profit manner to their schools or participants. You are welcome to lobby any government or organization you wish on behalf of our XO laptop or simply the concept of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate the efforts of those who share our vision.

Please see also [[#How will the laptop computers be marketed?]].

=== Why not a desktop computer, or even better, a recycled desktop machine? ===

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Children in the developing world need the newest technology, especially rugged hardware and innovative software.

=== Why is it important for each child to have a computer? What's wrong with community access computer centers? ===

One does not think of community pencils — kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

=== What is the laptop called and what can it do? ===

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Or check out the Technical Support FAQ:
http://wiki.laptop.org/go/Support_FAQ

=== Can the XO connect to the internet? ===

Yes, the XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect. If you have a password for a WEP access point, you can connect to that as well. If a wired Ethernet connection to the internet is desired, a "USB to Ethernet adapter" must be purchased. These are commonly available in the electronics retail market. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Our [[Wifi Connectivity|Connectivity Quick Start Guide]] will answer most questions about Internet Connectivity.

Give1Get1 donors can activate their [[T-Mobile]] offer when their XO is confirmed received.

=== Can I load Microsoft Windows or my own software onto the XO laptop? ===

At this exact moment in time, no, but possibly in the near future.

OLPC maintains a firm and unequivocal commitment to open source software. Having an open system is fundamental to OLPC's mission, please see: http://wiki.laptop.org/go/Core_principles/lang-en

Any software developed by or for OLPC is released under GPL v2. The open source community remains a critical success factor in the one laptop per child mission.

Microsoft is developing a version of its XP operating system that will be able to run on the XO laptop. OLPC will continue to develop its Linux-based OS and distribute it on all its XO laptops. Future distributions may include both open and proprietary software; however, the choice of what to use will remain the child's and the default will remain open source.

For more detail, see here: http://wiki.laptop.org/go/MS_FAQ

=== Can I print from the XO? ===

For the first shipment of XOs from December 2007, there is no built-in [[Printer Support]]. The XO Community has created the instructions below for G1G1 donors:

Documents can be saved to a USB drive or SD card and printed from another computer. Click on the general steps for saving a document here:

http://wiki.laptop.org/go/Printer_Support#CUPS

=== How do I get upgrades for the operating system of my XO? ===

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details please see here:
http://wiki.laptop.org/go/Support_FAQ#Software_Update.2C_Restore_to_Factory_Default

=== Can I load flash on the XO? ===

As of September 2008, the [[Browse]] activity includes the open source [[Gnash]] plug-in that has some compatibility with the .swf Flash file format.
The [[Adobe Flash]] proprietary plug-in itself is not officially supported but you can install it.

=== Can I load java on the XO? ===

This is NOT officially supported.
See [[Java]] and [[RestrictedFormats#Sun_Java]].

=== What can a $1,000 laptop computer do that the XO Laptop cannot? ===

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times farther than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

=== What comes with a Give One Get One order? Can I get the solar panel or hand crank? ===

Participants in Give One Get One should have received one XO laptop, the battery, and a US/Canadian electrical power cord. At this time, none of the peripherals, such as the solar panel or hand crank are for sale by OLPC--possible solutions may exist by other companies. (Off-grid power solutions will be available for the bulk orders made by governments and organizations in the future.)

Check here for news about peripherals for the XO:

http://wiki.laptop.org/go/Peripherals

===Can I get replacement parts for my XO laptop?===

Unfortunately, replacement parts such as keyboards, batteries and power cords are not available directly from OLPC at this time, but we hope to get a program running to take care of these needs in Spring 2008. Please check back then at the Support FAQ at:
http://wiki.laptop.org/go/Support_FAQ

Specifically this question:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_e.g._batteries_and_chargers.3F_Repair.3F

=== If am a skilled technical person or content developer and want to help the project, what can I do? ===

If you are thinking of offering your help - thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: http://wiki.laptop.org/go/Home

Getting involved with OLPC: http://wiki.laptop.org/go/Getting_involved_in_OLPC

Software projects under development or completed: http://wiki.laptop.org/go/Software_projects

Guidelines for developing activities: http://wiki.laptop.org/go/OLPC_Human_Interface_Guidelines

Our test runner and test result reporting tool, Tinderbox: http://wiki.laptop.org/go/Tinderbox

Ideas about contributing content: http://wiki.laptop.org/go/Contributing_content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

http://wiki.laptop.org/go/Developers_program

=== May we work with OLPC on a research project or collaborative venture? ===

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to lobby your government officials or other organizations who may be able to purchase a large bulk order of XO laptops. They may email countries@laptop.org to start a dialogue with OLPC.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

Please see this question for collaboration possibilities as well:

http://wiki.laptop.org/go/Official_OLPC_FAQ#If_am_a_skilled_technical_person_or_content_developer_and_want_to_help_the_project.2C_what_can_I_do.3F

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

===May we fundraise on behalf of OLPC?===

Thank you very much for your very kind thoughts of fundraising! We truly appreciate it.

Because we are such a small team and are entirely concentrated on launching the laptop, we regret we have no personnel to monitor, assist or collaborate in such endeavors. Nor do we have any printed material we can send you, but you are welcome to print out pages for yourself from our website: http://www.laptop.org and http://wiki.laptop.org/go/Home

Please remember that all materials must be reproduced with proper attribution and none of the information, images or other content can be use for commercial purposes or for your personal benefit.

There are some pictures you may use here: http://wiki.laptop.org/go/Pictures

There are some presentations here, scroll down to where it says Slides, posters and materials: http://wiki.laptop.org/go/XO_roadshows

There is a growing archive of presentations(slides & video) as well at http://download.laptop.org/content

If the idea you have proposed raises funds for us, we are very grateful!

Checks for simple donations, *not* related to receiving any computers, can be sent to:

One Laptop per Child Foundation

PO Box 425087

Cambridge, MA 02142

It is also possible to give directly with a credit card through the link here on our website, *not* related to receiving any computers:

http://laptopfoundation.org/en/participate/

At this time, any donations made in the above manner cannot be designated to a specific school or country.

=== If I have a question about content, or want to contribute to it, what should I do? ===

Please direct your well summarized email to content@laptop.org

Or visit this web page: http://wiki.laptop.org/go/Contributing_content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

=== Can someone from OLPC come speak with us or participate in our event? ===

If you email OLPC and do not receive an additional email from us other than the automated reply within a few weeks, then we regret we will be unable to attend or participate. We are sorry that, for now, our staff is simply too small to be able to attend all the interesting events to which we are invited, as much as we would like to.

Good luck with your event and we do thank you very much for thinking of us!

=== May I (or my group or institution) visit your office? ===

Unfortunately, no, we are not set up for public visits.

=== Who is the manufacturer of the XO laptop computer? ===

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

=== How is it possible to get the cost of the laptop so low? ===

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

=== Why is the laptop over $100? ===

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer (Quanta) makes a small profit of a few dollars since they are a commercial business. However, One Laptop per Child is a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

=== How do I make a donation? Can a donation be made for a specific country or school? ===

'''Donating over the internet:''' Simple monetary contributions of any dollar amount in which you do *not* receive any XO laptops may be made here: http://laptopfoundation.org/en/participate/
Please see where it says "Amount to donate" and insert in the box next to it the amount you desire to donate securely through Google.

If you wanted to Simply Give in $200 increments, signifying one laptop per $200, also *not* receiving any XO laptops, please go to the link below and click on "Donate now": http://www.laptopgiving.org/en/give-a-laptop.php

'''Donating by snail-mail:''' Outright contributions by check or money order in which you will *not* recieve any XO laptops may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

We regret, to keep our logistics simple, any donations made by the above methods cannot be designated to a specific school or country. The laptops will go to recipients in one of these countries:
http://wiki.laptop.org/go/Countries

For large bulk purchases, in which you may donate the laptops to a designated country or organization, please email countries@laptop.org to start a dialogue with OLPC.

The first Give One Get One campaign ended December 31st, 2007. '''We *will* be offering Give One Get One again, hopefully later this year, so stay tuned!'''

We are a 501(c)(3) organization and our EIN# is 20-5471780.

=== Are you a non-profit and do you have a Federal Tax ID number? ===

One Laptop per Child Foundation is a 501(c)(3) organization and our EIN# is: '''20-5471780''' If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

=== Do you accept group or corporate donations? ===

Yes, please see the questions directly above this one about how to donate. To donate stock, please email stockdonations@laptop.org

=== Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible? ===

The OLPC Foundation is a 501(c)(3) tax-exempt organization, and our EIN# is 20-5471780. As such, financial contributions may be deductible for federal income tax purposes. If you gave a straight donation, the entire amount should be deductible. Please consult with your financial advisor to determine the full extent of all tax deductibility.

Note that for Give One Get One, only half ($200) of the donation is generally tax deductible, because you are receiving one of the laptops. The XO laptop is a material item considered "goods" and therefore cannot be deducted.

We apologize that OLPC is not currently registered as a non-profit outside of the USA.

To donate your XO laptop back to OLPC, details are directly below.

=== What if I participated in Give One Get One and would like to donate my laptop back to OLPC? ===

We thank you for your generous thought of donating back your XO laptop. [[Support_FAQ#How_can_I_donate_my_Get_One_XO.3F|Click Here]] for details.

=== If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now? ===

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran from November 12th through December 31st, 2007. We will hopefully have the Give One Get One program again in 2008, so stay tuned!

=== Do you accept donations of stock? ===

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

=== Are there volunteer opportunities with OLPC? ===

We appreciate the generous offer of your time! Please see these links for ideas about volunteering:

http://lists.laptop.org/listinfo/support-gang

http://wiki.laptop.org/go/Participate

Also check out this Frequently Asked Question:
[[#If am a skilled technical person or content developer and want to help the project, what can I do?]].

Feel free to email volunteer@laptop.org as well. Thank you!

=== Is it possible to intern at OLPC? ===

Please check this link: http://wiki.laptop.org/go/Internships

=== Does OLPC have any job openings? ===

Please check this career page link and apply as instructed there: http://www.laptop.org/en/jobs.shtml

=== Is the laptop environmentally friendly? ===

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

=== Who is behind these XO laptop computers? ===

The XO laptop computer has been developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

=== I am a journalist. Who do I contact to do a story about One Laptop per Child? ===
Please send a concise email to press@racepointgroup.com, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

=== Can you send me pamphlets or other printed material? ===

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

=== Are there news updates I can follow about OLPC? ===

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news

Community media

2008-11-12T16:34:42Z

Sean: /* Museums */

== Countries ==

== G1G1 ==

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

For a list of contributing people and groups, see [[#Contributors|the contributors section]] below.

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license. Media is also available [[:Category:Media|on this wiki]].

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Internet technical and professional groups ===

* [http://apnic.net/ Asia-Pacific Network Information Centre]
* [http://arin.org/ American Registry for Internet Numbers]
* [http://www.icann.org/ Internet Corporation for Assigned Names and Numbers]
* [http://www.computer.org/internet IEEE Internet Computing]
* [http://www.ietf.org/ Internet Engineering Task Force]
* [http://isoc.org/ Internet Society]
* [http://nanog.org/ North American Network Operators Group]
* [http://www.sans.org/ System and Network Security Institute]
* [http://www.ripe.net/ Réseaux IP Européens]
* [http://usenix.org/ USENIX] and [http://sage.org/ SAGE]

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

== Contributors ==
Individuals : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it. If you are interested in work with a particular group, please add a section [[#Groups|about the group]] below.

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Groups ==
=== Museums ===
Museums, as well as associated organizations such as Zoos & Aquariums and Science Centers could be valuable partners in spreading the word about the XO, G1G1 & expanding the community of contributors. Many educators in the museum world subscribe to the constructivist learning model that OLPC does http://laptop.org/children/. Constructivist learning is important in informal learning environments, and George Hein from Lesley University writing about its importance in the museum world.

===== Organizations =====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

===== List serves and sites to post about OLPC =====
:*'''JFKU Muselist''' JFKU offers a graduate degree in Museum Studies, the list serve goes out to most active graduates and current students
:*'''National Association for Museum Exhibition newsletter'''

===== Current Partner Institutions =====
:*MIT Museum http://web.mit.edu/museum/

== General ==

Community media

2008-11-11T20:16:19Z

Sean: /* Museums */

== Countries ==

== G1G1 ==

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

For a list of contributing people and groups, see [[#Contributors|the contributors section]] below.

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license. Media is also available [[:Category:Media|on this wiki]].

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Internet technical and professional groups ===

* [http://apnic.net/ Asia-Pacific Network Information Centre]
* [http://arin.org/ American Registry for Internet Numbers]
* [http://www.icann.org/ Internet Corporation for Assigned Names and Numbers]
* [http://www.computer.org/internet IEEE Internet Computing]
* [http://www.ietf.org/ Internet Engineering Task Force]
* [http://isoc.org/ Internet Society]
* [http://nanog.org/ North American Network Operators Group]
* [http://www.sans.org/ System and Network Security Institute]
* [http://www.ripe.net/ Réseaux IP Européens]
* [http://usenix.org/ USENIX] and [http://sage.org/ SAGE]

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

== Contributors ==
Individuals : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it. If you are interested in work with a particular group, please add a section [[#Groups|about the group]] below.

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Groups ==
=== Museums ===
Museums, as well as associated organizations such as Zoos & Aquariums and Science Centers could be valuable partners in spreading the word about the XO, G1G1 & expanding the community of contributors. Many educators in the museum world subscribe to the constructivist learning model that OLPC does http://laptop.org/children/. Constructivist learning is important in informal learning environments, and George Hein from Lesley University writing about its importance in the museum world.

==== Organizations ====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

==== List serves and sites to post about OLPC ====
:*'''JFKU Muselist''' JFKU offers a graduate degree in Museum Studies, the list serve goes out to most active graduates and current students
:*'''National Association for Museum Exhibition newsletter'''

==== Current Partner Institutions ====
:*MIT Museum http://web.mit.edu/museum/

== General ==

Support

2008-11-11T20:14:33Z

Sean: /* Things to try with your new XO! */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Things to try with your new XO!===
* Your child can read an [[Books#Books|online book]].
* Use the [[Record]] activity to take a picture, make a video or record audio.
* Make some music with [[TamTamJam]]
* Add more [[Activities/All]].

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T20:14:07Z

Sean: /* Things to try with your new XO! */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Things to try with your new XO!===
* Your child can read an [[Books#Books|online book]].
* Use the [[Record]] activity to take a picture, make a video or record audio.
* Make some music with [[TamTamJam]]
* Add more activities. http://wiki.laptop.org/go/Activities/All

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T20:12:22Z

Sean: /* Things to try with your new XO! */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Things to try with your new XO!===
* Your child can read an [[Books#Books|online book]].
* Take a picture, make a video or record audio.[[Record]]
* Add more activities. http://wiki.laptop.org/go/Activities/All

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T20:11:41Z

Sean: /* Getting Started, FAQ, Troubleshooting Resources */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Things to try with your new XO!===
* Your child can read an [[Books#Books|online book]].
* Take a picture, make a video or record audio. http://wiki.laptop.org/go/Record
* Add more activities. http://wiki.laptop.org/go/Activities/All

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T20:11:18Z

Sean: /* Getting Started, FAQ, Troubleshooting Resources */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Things to try with your new XO!===
* Your child can read an [[Books#Books|online book]].
* Take a picture, make a video or record audio. http://wiki.laptop.org/go/Record
* Add more activities. http://wiki.laptop.org/go/Activities/All

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T20:08:34Z

Sean: /* Getting Started, FAQ, Troubleshooting Resources */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

===Things to try with your new XO!===
* Your child can read an [[Books#Books|online book]].
*
* Add more activities. http://wiki.laptop.org/go/Activities/All

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:52:02Z

Sean: /* Manuals and Books for the XO */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the [[Release_Notes/8.2.0|latest stable release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO.

===Troubleshooting and Repairs===

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:40:44Z

Sean: /* Troubleshooting and Repairs */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the [[Release_Notes/8.2.0|latest release]]! (450MB)

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

===Troubleshooting and Repairs===

* For common problems like connecting to the internet, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number!

* Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Your child can read an [[Books#Books|online book]]

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:39:30Z

Sean: /* Troubleshooting and Repairs */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the latest release. http://wiki.laptop.org/go/Release_Notes/8.2.0

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

===Troubleshooting and Repairs===

* For common problems like connecting to the internet, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct assistance and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number! We apologize for the current delay in responding to some emails, as we staff up volunteers. Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Your child can read an [[Books#Books|online book]]

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:38:52Z

Sean: /* Troubleshooting and Repairs */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the latest release. http://wiki.laptop.org/go/Release_Notes/8.2.0

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

===Troubleshooting and Repairs===

* For common problems like connecting to the internet, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct participation and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck: a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992. b) and you ordered in 2007, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number! We apologize for the current delay in responding to some emails, as we staff up volunteers. Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Your child can read an [[Books#Books|online book]]

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:30:01Z

Sean: /* Troubleshooting and Repairs */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the latest release. http://wiki.laptop.org/go/Release_Notes/8.2.0

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

===Troubleshooting and Repairs===

* For common problems like connecting to the internet, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* Join our community forums—below—for more direct participation and responses.

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck, and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, Call Amazon at 866-216-1072 or 206-266-2992.

* If you are stuck, and you ordered in 2007, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number! We apologize for the current delay in responding to some emails, as we staff up volunteers. Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Your child can read an [[Books#Books|online book]]

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:24:21Z

Sean: /* Troubleshooting and Repairs */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the latest release. http://wiki.laptop.org/go/Release_Notes/8.2.0

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

===Troubleshooting and Repairs===

* For common problems like connecting to the internet, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck, and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, Call Amazon at 866-216-1072 or 206-266-2992.

* If you are stuck, and you ordered in 2007, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number! We apologize for the current delay in responding to some emails, as we staff up volunteers. Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Join our community forums—below—for more direct participation and responses.

* Your child can read an [[Books#Books|online book]]

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T19:20:28Z

Sean: /* Getting Started, FAQ, Troubleshooting Resources */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

===Manuals and Guides for the XO===

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the latest release. http://wiki.laptop.org/go/Release_Notes/8.2.0

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

===Troubleshooting and Repairs===

* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* If you are stuck, and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, Call Amazon at 866-216-1072 or 206-266-2992.

* If you are stuck, and you ordered in 2007, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number! We apologize for the current delay in responding to some emails, as we staff up volunteers. Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Join our community forums—below—for more direct participation and responses.

* Your child can read an [[Books#Books|online book]]

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Support

2008-11-11T18:44:09Z

Sean: /* Getting Started, FAQ, Troubleshooting Resources */

{{OLPC}}
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>

== Thank You North America ==
{{GiveOnePhotos}}

==Getting Started, FAQ, Troubleshooting Resources==

{{ Latest Releases
| stable = inline
| devel = inline
| livecd = inline
| firmware = inline
| server = inline
| extra = inline
| extra_text
}}

* Volunteers have created a great new 240-page manual [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $17.54], focusing on our new [[Release_Notes/8.2.0|8.2.0 Release]].

* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Or, even better, download the latest release. http://wiki.laptop.org/go/Release_Notes/8.2.0

* Our [[User Guide|Community User Guide]] has more detailed information about the XO

* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].

* Your child can read an [[Books#Books|online book]]

* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it.

* Check our [[Support FAQ]], which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions. Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions. Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].

* If you are stuck, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem! We apologize for the current delay in responding to some emails, as we staff up volunteers. Contact "holt AT laptop.org" if you want to join our [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!

* Join our community forums—below—for more direct participation and responses.

==Community/Live Support==

XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

* NEW: [http://forum.laptop.org Support Forum] - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.

* [[Presentations|XO Roadshows]] - See the XO in action

* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].

* Please join our [http://en.forum.laptop.org/chat Live Chat on the web!] Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]]. You can also access IRC on your XO laptop using the [[XoIRC]] activity.

* Join a mailing list: find most at http://lists.laptop.org, for example 
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC developers' blogged newsbits:
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Further documentation underway==

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

==Maintenance/[[Repair]] and Community-Building==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

==How do I report a bug?==

We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

{{Developers}}

==Older Support Page & Demo Notes==

Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.

[[Category:Hardware]] [[Category:Software]]

Community media

2008-11-06T21:42:02Z

Sean: /* List serves and sites to post about OLPC */

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

== Contributors ==
''getting involved : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it.''

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license.

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

=== Museums ===
Museums, as well as associated organizations such as Zoos & Aquariums and Science Centers could be valuable partners in spreading the word about the XO, G1G1 & expanding the community of contributors. Many educators in the museum world subscribe to the constructivist learning model that OLPC does. Constructivist learning is important in informal learning environments, and George Hein from Lesley University writing about its importance in the museum world.

==== Organizations ====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

==== List serves and sites to post about OLPC ====
:*'''JFKU Muselist''' JFKU offers a graduate degree in Museum Studies, the list serve goes out to most active graduates and current students
:*'''National Association for Museum Exhibition newsletter'''

==== Current Partner Institutions ====
:*MIT Museum http://web.mit.edu/museum/

Community media

2008-11-06T21:38:46Z

Sean: /* Museums */

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

== Contributors ==
''getting involved : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it.''

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license.

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

=== Museums ===
Museums, as well as associated organizations such as Zoos & Aquariums and Science Centers could be valuable partners in spreading the word about the XO, G1G1 & expanding the community of contributors. Many educators in the museum world subscribe to the constructivist learning model that OLPC does. Constructivist learning is important in informal learning environments, and George Hein from Lesley University writing about its importance in the museum world.

==== Organizations ====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

==== List serves and sites to post about OLPC ====
:*;JFKU Muselist: JFKU offers a graduate degree in Museum Studies, the list serve goes out to most active graduates and current students
:*;National Association for Museum Exhibition: newsletter

==== Current Partner Institutions ====
:*MIT Museum http://web.mit.edu/museum/

Community media

2008-11-06T21:30:41Z

Sean:

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

== Contributors ==
''getting involved : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it.''

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license.

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

=== Museums ===
Museums, as well as associated organizations such as Zoos & Aquariums and Science Centers could be valuable partners in spreading the word about the XO, G1G1 & expanding the community of contributors. Many educators in the museum world subscribe to the constructivist learning model that OLPC does. Constructivist learning is important in informal learning environments, and George Hein from Lesley University writing about its importance in the museum world.

==== Organizations ====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

==== Current Partner Institutions ====
:*MIT Museum http://web.mit.edu/museum/

Community media

2008-11-06T21:22:33Z

Sean:

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

== Contributors ==
''getting involved : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it.''

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license.

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

=== Museums/Zoos & Aquariums/Science Centers ===
These institutions could be valuable partners in spreading the word about the XO, expanding the community of contributors.

==== Organizations ====
:*New England Museum Association http://www.nemanet.org
:*American Association of Museums http://www.aam-us.org
:*Association of Science and Technology Centers http://www.astc.org
:*American Aquarium and Zoological Association http://www.aza.org

==== Current Partner Institutions ====

Community media

2008-11-06T21:20:47Z

Sean:

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

== Contributors ==
''getting involved : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it.''

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]] wants to work on getting the museum/science center/aquaria/zoo world involved with OLPC

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license.

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

=== Museums/Zoos & Aquariums/Science Centers ===
These institutions could be valuable partners in spreading the word about the XO, expanding the community of contributors.

==== Organizations ====
New England Museum Association http://www.nemanet.org
American Association of Museums http://www.aam-us.org
Association of Science and Technology Centers http://www.astc.org
American Aquarium and Zoological Association http://www.aza.org

==== Current Partner Institutions ====

User:Sean

2008-11-06T20:58:31Z

Sean:

I am support staff working at 1CC on the G1G1 project.

My background is museum exhibit development and would like to work on short and long term plans for getting the museum world involved with OLPC

Community media

2008-11-06T20:53:45Z

Sean: /* Contributors */

Community media

2008-11-06T20:52:41Z

Sean: /* Contributors */

[[Image:Laptop_Giving_2008.gif]] 

This year's [[G1G1 2008|G1G1]] giving program is incredibly important to the community and to OLPC itself. Last year we received over 80,000 donations which have helped seed deployments in [[Mongolia]], [[Haiti]], and [[Rwanda]]. This year we can do better, and you can help bring laptops to even more kids.

== Contributors ==
''getting involved : please add your name below and join our [http://lists.laptop.org/listinfo/grassroots grassroots list] to discuss how to gather and tag media related to OLPC so that others can find it.''

* [[user:sethwoodworth|sethwoodworth]]
* [[user:sj|sj]]
* [[user:mason|mason]]
* [[user:elana|elana]]
* [[user:julia|julia]]
* [[User:Mchua|Mchua]] wants to get involved; how can I help?
* [[user:aroyer|aroyer]]
* [[user:sverma|sverma]]
* [[user:sean|sean]]

== Community involvement ==
How? The simple answer is to ''tell people about OLPC'', and about our giving program! In person, in mass or on the internet. Together we can reach a lot of people who still don't know about our efforts at all; and can help some of them realize their own dreams.

=== Media bundle ===
There are a variety of resources for those who want to create or recreate their own media for the upcoming event. Many communities including [http://flickr.com/groups/olpc flickr] and [[OLPC SF]] have created amazing media that is available under a free license.

{{:Community_media/gallery}}

'''Todo''':
* Pull together available resources for OLPC media in one place and let people create more [http://flickr.com/photos/dieselhorst/2517221839/in/pool-535050@N23 awesomeness] from it.
* Set up a link collection to resource pools, seed a torrent for a media pack of sources with attribution/license details
* Torrent seeding : There are 8gb of freely-licensed [[Sound samples]] available for use with XOs and other tools. There are tons of great sounds contained therein, but the existing seeders are usually offline; this needs reseeding to spread the message to other sound enthusiasts.

==== Resources ====
'''Photos'''
;Flickr:There is an OLPC [[flickr/account|flickr account]] that is accessible by many people at OLPC and in the community already: http://flickr.com/photos/olpc . The entire contents of that site can be made available under a CC -by License. There is also a [http://flickr.com/groups/olpc flickr group] that has a lot of CC images, both from around the world.

;Photos from Ethiopia: [http://picasaweb.google.de/berckhof/Olpc olpc] [http://picasaweb.google.de/berckhof/Olpc02# olpc 2] and [http://picasaweb.google.de/berckhof/MullooSayyoParentsDay04072008# parents day]
:'''photos in a CC -by license (permissions in seth's email)'''

'''Video'''
;CAA video: (xo.caa.com for now) CAA created a video last fall for fundrasing last year for olpc ans has given us the rights to this material. Currently on DVD in the Boston office, needs to be digitized in several formats.
;Dailymotion: http://dailymotion.com/olpc
;olpc.tv : http://olpc.tv -- videos of olpc presentations around the world

'''Text'''
;[[Brochures]]: There are several of these now, along with their sourcefiles.
;[[Presentations]] : for slides, see [http://www.slideshare.net/group/olpc slideshare.net]

'''Sites'''
;Websites: OLPC currently has laptop.org laptopgiving.org and laptopfoundation.org. Also quieter internal sites : wiki.laptop.org, learning.laptop.org, dev.laptop.org. Each of these has its audience. There are also sites with OLPC graphic design in:
*[http://www.abcdizustu.com/ Turkey] - static web, no english
*[http://wiki-olpc.uca.edu.py/ Paraguay]
*[http://olpc-ceibal.blogspot.com/ Uruguay]
*Peru
*:''please add to this list!''

==== Standards ====
'''Fonts'''
:* The text 'one laptop per child' (note case) is set in "Century Gothic Standard Bold"
:* The text 'give a laptop. get a laptop. change the world.' is set in [http://en.wikipedia.org/wiki/VAG_Rounded VAG Rounded]

==== People ====
''list of people who should be pinged to contribute''
;* Diane
:* Anna (Birmingham)
:* Country reps : Carla, Bastien, Juliano, Julian
:* The OLPC office!

=== Community sites ===
This push, telling people about the laptop giving program, should really have a presence at the following sites. Note that many of these sites weren't targeted last year and often don't have updates about our efforts. If you make stuff, please post it to and try to get it highlighted/seen at the following places. If you create a group or category at any of these places please post it here.

:* This wiki!
:* Flickr http://flickr.com/groups/olpc
:* YouTube ''the usernames OneLaptoPerChild and OLPC are taken?''
:* DailyMotion
:* DeviantArt
:* LJ ?
:* Facebook ''following up with their non-profit group, don't wait on me! [[User:Sethwoodworth|~SEth]]
::* Facebook Causes app
:* Newgrounds
:* Scratch ''See: [[Scratch]]. They have a great community site for kids.''
:* [[UCBLogo]] ''huge community that uses UCBlogo on the XO''
:* ''add your ideas here''

=== Mailing lists & blogs===
''See also [[mailing lists]] and [[blogs]].''

Add new lists or blogs here. These can be regional, about Education, Fedora/Linux/FOSS, International/sustainable dev, Green power/solar, Tech gadgets & DIY, or other related topics.

'''about OLPC'''
* [http://groups.google.com/group/olpc-london?pli=1 OLPC London]
* [https://www.redhat.com/mailman/listinfo/fedora-olpc-list fedora olpc list] @ redhat
* ...

=== Volunteering ===
There's going to be a '''lot''' of really exciting work in community advertising, media creation and community building in the next 6 weeks. We're going to have days when the local community can come work with us in the office and collaborate. If you're going to be working on related projects in your area, consider holding an open working session too!

And send a line to volunteer@laptop.org if there are specific things you want to help out with.

* To join us in Cambridge, MA : leave a msg for [[User:Sj|sj]] or [[User:Sethwoodworth|seth]].
* To join people in Brussels :
* To join people in DC :
* To join people in NY : the Manhattan Neighborhood Network has offered the use of their space again...

[[category:community]]
[[category:wiki-gang]]

OLPC:Requests for permissions

2008-06-25T18:45:50Z

Sean: /* Pending requests */

{{community}}
Please leave requests here for permissions on other wikis or sites. When requesting permissions, please include a signature or link to your userpage on this wiki. Leave the most recent requests '''at the top of the page'''. For other visitors, feel free to comment on requests for access. In general, a request from a trusted community member that receives no questions or opposition will be granted within 5 days. To find administrators to carry out these requests, or request administrator status for yourself, see [[administrators]].

<div style="background-color:white; font-size:100%; color:#333; padding:2px 10px 6px 20px; margin:4px; border:1px solid #ddd;">
If requesting a teamwiki account, please:
# link to your userpage on this wiki with '''<nowiki>{{user|YOURUSERNAME}}</nowiki>'''
# make sure your account here has a valid email address (note: this is not publicly visible; but allows others with validated emails to send you a message)
# check that your userpage describes the work you are doing -- see for instance [[user:mchua|1]] and [[user:xavi|2]].
# [http://laptop.org/teamwiki/index.php/Special:Userlogin make a team account] with a valid email address.
# if the username you want is different from the one on this wiki, explain briefly why
</div>

For general '''archives''', see ''[[OLPC:Requests for permissions/Archive1|past requests]]''.

== Team wiki accounts ==

=== Pending requests ===

* {{user|Sean}}
:I am support staff working at 1CC on the G1G1 project.

* {{user|jwebster}}
:I am an I am an OLPC support gang volunteer.

* {{user|lcl}}
:sj, Adam said to make this request, and who can refuse Adam? :) I'm the new person who came to the meeting on Sunday.
:: Hello lcl, please add some information about yourself on your userpage here. --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:24, 11 June 2008 (EDT)

* {{user|Amitg}}
: Hi SJ... I'm currently involved with Deployments of OLPC laptops in India and setting up and managing infrastructure in terms of setting school server. Soon with team here we would be making deployment strategies for various regions across the country for the upcoming deployments arising the need for team wiki access.
:: Amit, I don't see your username on the teamwiki; please [http://laptop.org/teamwiki/Special:userlogin create an account for yourself] there, then I can grant you access. --[[User:Sj|Sj]] [[User talk:Sj|talk]] 01:41, 21 June 2008 (EDT)

* {{user|régisg}}
: I'm a new member from France. Holt sended me a message and that's why I'm writing now to be approved. My username is "régisg"
: Excuse me for my french accent, even when I write ! I think I've work to do... trying to understand how support-gang works... Friendly yours régis
:: Hello régis, '''please [[special:userlogin|create an account here]]''' as well and write a bit about [[user:régisg|your background]] and what you are working on, in French if that is easier! --[[User:Sj|Sj]] [[User talk:Sj|talk]]

* {{user|jdhemmings}} i need access to team-wiki. thanks, jdhemmings
: jdhemmings, please '''make an account''' on this wiki first, and add some information about yourself (see [[user:esmith|Ed's page]] for an example).

* {{user|lXander21c}} - I want help on the OLPC proyect , my location is Perú. Curruntly in contact with {{user|Basil}}
*: Great to meet you! Please add more info about yourself on your userpage here... --[[User:Sj|Sj]] [[User talk:Sj|talk]]

=== completed requests ===
''These requests have been fulfilled or postponed; please do not add new requests here.''

* {{user|ChristophD}}
: I'm a (observing) member of the support-gang since my visit at 1CC in mid-December and I'd like to have access to the support meeting minutes since calling into the meetings from Austria isn't really viable from both a financial and time-zone perspective.
:: {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:06, 3 March 2008 (EST)

* {{user|Sethwoodworth}} - I've signed the NDA and am User:Sethwoodworth on the teamwiki
*: {{done}}

* {{user|Tdoggette}} - I'm support gangster #82, requesting permissions on teamwiki.
*: {{done}}

* {{user|langellier}}
: I have been working with Adam Holt to troubleshoot the Libertyville machines and develop a sustainable biz/volunteer repair center model for the Chicago area. Thanks, Larry
*: Please create an account on the teamwiki (see above). --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:06, 3 March 2008 (EST)
*: {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:24, 11 June 2008 (EDT)

* {{user|femslade}}
:sj, can you put me on teamwiki. As you know, I am an intern at 1cc over the summer.
:: {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:24, 11 June 2008 (EDT)

* {{user|Ankur.verma}}
:Kindly add me on team wiki!
:: {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:24, 11 June 2008 (EDT)

* {{user|Bobbyp}}
: I would also like to be added to the team wiki, SJ!
:: {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]] 01:41, 21 June 2008 (EDT)

== Requests for bot status ==
* {{user|Contribot}} - posting new [[contributors|contributors-program]] projects to the wiki. Requested by chris and ffm.
*: Is there a reason for these edits to disappear from Recentchanges? Why else would the contribot need a bot flag? --[[User:Sj|Sj]] [[User talk:Sj|talk]] 19:07, 3 March 2008 (EST)

== Requests for renames ==

* [[User:iainD]] - implicit rename request for this wiki above.
** {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]]
* [[User:iainD|ixo]] - please rename (if possible) my RT username of 'iainD' (or 'iain') to 'ixo', for standardization across all systems.. tIf not able to, I'll create a new account.. thanks!
** {{done}} --[[User:Sj|Sj]] [[User talk:Sj|talk]]

* * [[User:iainD|ixo]] - please rename (if possible) my DEV username of 'IainDavidson' to 'ixo', for standardization across all systems.. tIf not able to, I'll create a new account.. thanks!

== RT accounts ==
These requests are currently handled via email, but feel free to add yourself below if you wish to help with email or technical support.

* [[user:Anna B|Anna B]] - to handle health content submissions
*: {{done}}

[[category:community]]