View source for G1G1 Fulfillment Information

{{G1G1 Support FAQ}}

== How OLPC Works ==
[[Image:P1020317-1.JPG|thumb|Give One Get One XOs arrive in [[Ulaanbaatar|Mongolia]] ]]

OLPC is a charitable non-profit with an educational mission - to provide laptops to the Children of the World, starting with [[Our market|Developing Countries]].

The One Laptop Per Child [[Core Principles]] include [[Core Principles#Saturation|Saturation]]; every child owns her own laptop. To this end, OLPC directly oversees large quantity orders in the hundreds of thousand of XOs. The support systems are designed to handle high throughput and multiple shipping quantities.

For the G1G1 Program, OLPC has engaged partners to allow for many small orders, paid individually, and shipped to individual locations.

To get an overview of how the process of getting your G1G1 laptop to you works (or how it might have not), see:
[[How laptop delivery works]] and 
[[How laptop delivery breaks]].


== G1G1 Fulfillment Details==

===Notes on G1G1 shipment===

'''09:01, 22 January 2008 (EST)'''

OLPC extends our apologies to our North American Give One Get One Donors who have not yet received their XO laptops. The OLPC team has been working hard with our partners to resolve all open issues. Timely communication with many of our donors has been poor, and we sincerely apologize for any confusion, frustration and disappointment this has caused.

If you have not yet received your XO laptop, you should be getting an individualized email that addresses your specific situation. 

'''Update: Order status emails were sent Monday 21 January. However, some donors have reported that (as with other past emails from OLPC) these being marked as "junk" and directed to their spam folder. Gmail is mentioned as one mail service that has done this. Please check your spam or junk mail folders to see if any OLPC message have ended up there. ''' 

During the reconciliation process of the “get” laptops shipped during Give One Get One, a number of unfulfilled order records were uncovered. We understand that another ~5000 XO laptops were shipped on Monday (January 21).  If your laptop has shipped, you will also receive a follow-up email with tracking information. 

The remaining Give One Get One orders pose an extra challenge, as they either have incomplete or no shipping and contact information, or they fail to show up in the ordering system at all. 

We'll be adding additional phone lines and shifting agents to reduce wait times. A further reconciliation of the data will be conducted this week, although hopeful, we can anticipate additional incomplete orders. We humbly ask for your help and your continued support and patience as we concentrate our efforts on ensuring that every one of our supporters gets his/her XO as quickly as we possibly can get it to them.

Again, please accept our apologies and we sincerely thank you for your patience.  Please check back on this page for up to date information.


<!--- Deprecated katie 20 Jan
=== Did you place your order after Nov 27 2007? ===

Give1Get1 holiday shipping/delivery time estimates are [http://laptopgiving.org/en/shipping-information.php here]. <br>--->

===Is your shipping address in Canada? ===

Canadian orders are being shipped out of the Toronto area (Mississauga) and your XO laptop will (in most cases!) arrive well before the end of January.  Any latecomers (caused by billing/address exceptions etc) should arrive in February.  You can check on the status of your laptop by visiting http://laptopgiving.org -- you will need your reference number or the email address you used when donating. If you are unable to track your laptop, please contact OLPC Donor Services by calling 1-800-201-7144 for assistance. Or, if exceptional situations arise, email "help @ laptop.org" with your complete order details.

===Is your shipping address a PO Box in the United States? ===

Fedex does not currently deliver to PO Boxes in the USA.  However, OLPC's shipping partner has arranged for shipping to donors whose PO Boxes remain on file.  We currently expect most such orders will arrive in your hands right around late January 2008.  Monitor your order's status here: http://laptopgiving.org

===Is your shipping address valid? ===
You can check the validity of US addresses here: http://zip4.usps.com/zip4/welcome.jsp

Please check the validity of your FedEx shipping address here: https://www.fedex.com/saac/

===Do you have an email with a Fedex Tracking Number?===

Please enter your tracking number on the [http://www.fedex.com/Tracking Fedex Tracking Site]. 

If the package was left at your shipping address, please check with Fedex for delivery problems.

If the package was not left at your shipping address, or was "returned to to sender", please forward the email with the tracking number and your order number 

to Help [at] laptop [dot] org with '''FEDEX''' and your '''Order Number''' in the subject line of your email

<!--- reinstated katie 20 Jan --->
===Do you have an OLPC Customer Support Email from December? ===

If you received an email stating that your XO would ship by 15 Jan, and you have not received a Fedex Tracking Number,

please send
* Order Number
* Order Date
* Order Method (PayPal/Phone)
* Shipping Address
* Day and Evening Phone numbers

to Help [at] laptop [dot] org with '''SHIPPING''' and your '''Order Number''' in the subject line of your email

===Do you have a PayPal confirmation Email?===
If you have a PayPal confirmation Email, please send that with any order number (usually 70000....)

to Help [at] laptop [dot] org with '''SHIPPING''' and your '''Order Number''' in the subject line of your email