Repair: Difference between revisions
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{{G1G1 Support FAQ}} |
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! <h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Diagnosis">[[Diagnosis]]</h2> |
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If you have a broken XO laptop and need to figure out what the problem is, start here. |
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* If your laptop doesn't provide you with the [[Sugar]] interface, or if you think the problem is with the physical machine rather than the software, you are looking for [[XO Troubleshooting Guide]] (Hardware Problem Diagnosis). |
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* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, there is currently a lack of documentation, other than the [[Wifi Troubleshooting Guide]]. You might also want to check the [[XO Troubleshooting Guide]]. |
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A community effort is underway to figure out an infrastructure for grassroots-run repair centers (because OLPC does not have the time or resources to manage thousands of repair centers on their own, and we're all about local collaboration and empowerment around here). See [[Repair centers]] for more information, including how to help. (The [[Disassembly]] page provides many photos summarizing the challenging process of safely taking apart your XO laptop.) |
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A list of interested groups that want to form repair centers is [[Repair center locations|listed here]]. '''The repair center program has not started yet!''' There isn't yet a worked-out way to get parts out easily to grassroots groups. However, while waiting for a supply-chain solution to emerge, plenty of other planning, collaboration, and resource creation is going on in the meantime. Grassroots organizers or Community Repair Centers are strongly encouraged to list their groups on that page and discuss their plans and share their successes on the [http://lists.laptop.org/listinfo/grassroots grassroots mailing list]. |
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Support">[[Support]]</h2> |
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== How you can help. And Meet Others who will Support You == |
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A number of support avenues are available: |
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* Assist with the [[Repair centers]] effort - information on how to help with that specific effort is posted on their page. |
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* Email < holt AT laptop DOT org > your phone number, to discuss your plans! Include a basic outline of your repair center proposal, and which business model(s) and/or volunteering model(s) you are considering towards sustainability. Be sure to include all the best times of the week when you want OLPC to call you back. OLPC will support all reasonable plans/suggestions, as long as they are thought out. |
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* Fix laptops in your area, and document the fixes on this wiki in the [[Repairs cookbook]]. Make tutorials and walkthroughs on how to replace damaged parts, what you can substitute for a lost charger, and whatever things you might encounter. |
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* If you have time to devote towards this, join [[Support gang]] and help field calls and emails from people who have no local repair options. |
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* Grassroots organizers of Community Repair Centers are strongly encouraged to discuss their plans and share their successes on the [http://lists.laptop.org/listinfo/repairs repairs mailing list] and [http://lists.laptop.org/listinfo/grassroots grassroots mailing list]. |
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* Share your ideas and thoughts on repair on the [[Talk:Repair|talk page]]. |
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* Send mail to {{help@laptop.org}}, |
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==Commercial Repair Options== |
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* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers |
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* Join the [[OLPC:Support gang|Support gang]] crew of volunteers, |
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* Peruse [http://dev.laptop.org/report/10 known bugs] in our [http://dev.laptop.org bug-tracking system]. |
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For folks who just can't wait and don't have a way of fixing things community-style, some suggestions are below. Note that this list (and indeed, this entire wiki page) is a community generated resource with ''suggestions,'' and inclusion of businesses on this list does not mean that they are partnered with, endorsed by, or otherwise have any kind of relationship with OLPC. |
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*[http://www.rmslogistics.com/ RMS Logistics Out of Warranty Repair Center] Post 30 Day Product Repair & Support |
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Repaircenters">[[Repair centers|Give1Get1 Repair Centers]]</h2> |
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==Parts List== |
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Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own? |
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'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!''' |
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* Learn more about community laptop [[Repair centers]] and how they operate. |
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* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them. |
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* If you want to start a repair center of your own, see the [[How to start a repair center]] guide. |
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Disassembly">[[Disassembly]] and [[Spare parts]]</h2> |
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If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent [[Disassembly]] tutorials. |
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The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]]. |
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A [[Screws|guide to screws]] is available. |
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If you need spare parts to replace broken parts in your XO laptop, see [[Spare parts]]. |
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A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives! |
A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives! |
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Learn the [[XO Motherboard Repair|parts of an XO-1 motherboard]]. |
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===Resources=== |
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* [[XO_Immersion_Repair|Repair after prolonged immersion ?]] |
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* [[Wad's Repairs and support speech May 2008]] |
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* [[/meeting minutes]] from discussions on repairs. |
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[[category:Hardware]] |
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[[category:Repair]] |
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Latest revision as of 05:04, 5 August 2015
This page is monitored by the OLPC team.
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Resources
- Jan 16, 2008 Birmingham News Story: Group from city sees ease of repairs on XO Laptop
- Repair after prolonged immersion ?
- Wad's Repairs and support speech May 2008
- /meeting minutes from discussions on repairs.