User:Ixo/Support-Gang: Difference between revisions
< User:Ixo
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IainDavidson (talk | contribs) m (added requestor delay limits.) |
IainDavidson (talk | contribs) m (XO'zine notes.) |
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== Projects == |
== Projects == |
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* Help queue, category items |
* Help queue, category items |
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* Donor Services |
* Donor Services |
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* Suggestions |
* Suggestions |
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== XO'zine == |
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(Phil, Seth, Iain, etc) |
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Target readers, news/items/notes |
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* Hardware |
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* Software |
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* Content |
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Focus/Acknowledgment: |
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* Projects underway |
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* People volunteers. |
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* Interesting stories, personal highlights. |
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* Interest group overview. |
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* Summary of blog posts, or wiki ? |
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== Additions == |
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Revision as of 00:00, 14 January 2008
Projects
- Help queue, category items
- close older items: (> 72 hours / 3 days)
Ticket has gone more than 3 days without response from requester. Resolved until next requester email.
- Volunteer information/contact page
Category Review
These are the RT categories for the Help queue
- DOA
- GettingStarted Questions
- Connectivity
- Connectivity - recommend return
- Activities won't load
- Activity Questions
- Flash - Web Games
- T-Mobile
- Touchpad issues
- Touchpad - recommend return
- X reboots
- X reboots - recommend return
- Other Products (HW)
- Other Products (SW)
- Hardware return
- Keyboard Issue
- Non-Warranty Repairs
- Other
- Other - return
- Donor Services
- Suggestions
XO'zine
(Phil, Seth, Iain, etc)
Target readers, news/items/notes
- Hardware
- Software
- Content
Focus/Acknowledgment:
- Projects underway
- People volunteers.
- Interesting stories, personal highlights.
- Interest group overview.
- Summary of blog posts, or wiki ?