User:Ixo/Support-Gang: Difference between revisions

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Revision as of 12:27, 16 January 2008


Projects

  • Help queue, category items
  • close older items: (> 72 hours / 3 days)
  Ticket has gone more than 3 days without response from requester.
  Resolved until next requester email. 
  • Volunteer information/contact page

Category Review

These are the RT categories for the Help queue

  • DOA
  • GettingStarted Questions
  • Connectivity
  • Connectivity - recommend return
  • Activities won't load
  • Activity Questions
  • Flash - Web Games
  • T-Mobile
  • Touchpad issues
  • Touchpad - recommend return
  • X reboots
  • X reboots - recommend return
  • Other Products (HW)
  • Other Products (SW)
  • Hardware return
  • Keyboard Issue
  • Non-Warranty Repairs
  • Other
  • Other - return
  • Donor Services
  • Suggestions


Volunteer redirection

  • Flow volunteers into projects needing help.
  • Category of areas need help.
  • Use category boxes in Wiki
    • Interests
    • Curator volunteer
    • Coordinator

Volunteer directory - picture, interests, current projects.

Additions