User talk:Kimquirk: Difference between revisions
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*New employee, getting started: [[NewSupportInfo]] |
*New employee, getting started: [[NewSupportInfo]] |
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*Template pages: [http://wiki.laptop.org/index.php?title=Special%3AAllpages&from=&namespace=10] |
*Template pages: [http://wiki.laptop.org/index.php?title=Special%3AAllpages&from=&namespace=10] |
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*TestCase manager: [[TestCaseMgmt]] |
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#Bug(s) in trac (could be more than one) |
#Bug(s) in trac (could be more than one) |
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#Resolution |
#Resolution |
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== Knowledge Base == |
== Knowledge Base == |
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Revision as of 17:08, 18 January 2008
Kimberley Quirk
Product Manager
OLPC
some notes
- Latest release for firmware: Firmware
- Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/>
- The Test pages: Test_issues
- The Support pages: Support
- Requirements pages: Requirements
- Next release, Release notes: OLPC_Ship.2_Software_Release_Notes
- New employee, getting started: NewSupportInfo
- Template pages: [1]
- TestCase manager: TestCaseMgmt
Working on a support tracking database. Here are the items we want to capture:
- Where deployed, Country
- Where deployed, City/Town
- Where deployed, School
- Date deployed
- Date record created (today's date)
- Current location/owner (olpc support, quanta, person's name)
- Product Serial Number
- Board version (B2, B3, B4, C, R1.0)
- NAND Image (482)
- OFW Image (q2c18)
- Wireless firmware image (110.16.p0)
- (other drivers?? School server specific drivers?)
- Battery type
- Battery Serial number
- Problem statement (from the end user), text
- Actual problem found, text
- Root Cause, text
- Bug(s) in trac (could be more than one)
- Resolution
Knowledge Base
I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.
First I need a tool or need to know how to use this wiki for that purpose.
Adminship
Dear Kim,
You are now a wiki administrator. Please use your powers wisely to keep the wiki clean. Please avoid: protecting pages, blocking people (as opposed to bots) or any IP ranges for more than a month, and deleting too boldly. Please do: scan special:recentchanges for vandalism, use your reversion powers (view a user's special:contributions to revert changes to a set of pages at a time), and help other users out when they need help. For more help about being an admin, see the help page on the MetaWiki.
Cheers, --Sj leave me a message 17:57, 11 January 2008 (EST)