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For a full menu of in-warranty and post-warranty Support options, please check our [[Support| Main Support Page]].

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If you have a broken XO and need to figure out what the problem is, start here.
If you have a broken XO laptop and need to figure out what the problem is, start here.


* If your laptop won't get to the point where [[Sugar]] boots, or if you think the problem is with the physical machine rather than the software, see [[Hardware diagnosis]].
* If your laptop doesn't provide you with the [[Sugar]] interface, or if you think the problem is with the physical machine rather than the software, you are looking for [[XO Troubleshooting Guide]] (Hardware Problem Diagnosis).
* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, see [[Startup Diagnosis]], [[Wifi Troubleshooting Guide]], and [[XO Troubleshooting Guide]].
* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, there is currently a lack of documentation, other than the [[Wifi Troubleshooting Guide]]. You might also want to check the [[XO Troubleshooting Guide]].
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Give1Get1 owners can find in-warranty and post-warranty support options on the [[Support|Give1Get1 Support Page]].
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A number of volunteer-run support efforts are available.


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A number of support avenues are available:
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* Send mail to '''help@laptop.org'''

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* Join the [[Support gang]] crew of volunteers
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* Send mail to {{help@laptop.org}},
* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers
* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers
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* Join the [[OLPC:Support gang|Support gang]] crew of volunteers,
* [http://dev.laptop.org Peruse known bugs]
* Peruse [http://dev.laptop.org/report/10 known bugs] in our [http://dev.laptop.org bug-tracking system].


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Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XOs? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?
Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?


'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!'''
'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!'''


* Learn more about community [[Repair centers]] and how they operate.
* Learn more about community laptop [[Repair centers]] and how they operate.
* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them.
* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them.
* If you want to start a repair center of your own, see the [[How to start a repair center]] guide.
* If you want to start a repair center of your own, see the [[How to start a repair center]] guide.
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If you know what part is broken and just need to learn how to take your XO apart to get to it, check out the excellent [[Disassembly]] tutorials.
If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent [[Disassembly]] tutorials.


The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]].
The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]].


A [[Screws|guide to screws]] is available.
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If you need spare parts to replace broken parts in your XO, see [[Spare parts]] for the current progress in making these parts available to the community.

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If you need spare parts to replace broken parts in your XO laptop, see [[Spare parts]].

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A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives!

Learn the [[XO Motherboard Repair|parts of an XO-1 motherboard]].


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===Resources===
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[[category:Community Repair]]
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[[category:Hardware]]
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[[category:Repair]]


==Commercial Repair Options==

For folks who just can't wait and don't have a way of fixing things community-style, some suggestions are below. Note that this list (and indeed, this entire wiki page) is a community generated resource with ''suggestions,'' and inclusion of businesses on this list does not mean that they are partnered with, endorsed by, or otherwise have any kind of relationship with OLPC.

*[http://www.rmslogistics.com/ RMS Logistics Out of Warranty Repair Center] Post 30 Day Product Repair & Support [PROPOSED]

==Parts List==

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A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives!

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==Resources==
* Jan 16, 2008 Birmingham News Story: [http://blog.al.com/spotnews/2008/01/group_from_city_sees_ease_of_r.html Group from city sees ease of repairs on XO Laptop]
* Jan 16, 2008 Birmingham News Story: [http://blog.al.com/spotnews/2008/01/group_from_city_sees_ease_of_r.html Group from city sees ease of repairs on XO Laptop]
* [[XO_Immersion_Repair|Repair after prolonged immersion ?]]
* [[Wad's Repairs and support speech May 2008]]
* [[Wad's Repairs and support speech May 2008]]
* [[/meeting minutes]] from discussions on repairs.
* [[/meeting minutes]] from discussions on repairs.


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[[category:Community repair]]
[[Category:Repairs]]
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[[category:Hardware]]
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[[category:Repair]]

Latest revision as of 05:04, 5 August 2015

  This page is monitored by the OLPC team.
  english | español HowTo [ID# 297566]  +/-  

Diagnosis

If you have a broken XO laptop and need to figure out what the problem is, start here.

  • If your laptop doesn't provide you with the Sugar interface, or if you think the problem is with the physical machine rather than the software, you are looking for XO Troubleshooting Guide (Hardware Problem Diagnosis).
  • If the problem occurs when Sugar or an Activity is running, or you think the problem is in software, there is currently a lack of documentation, other than the Wifi Troubleshooting Guide. You might also want to check the XO Troubleshooting Guide.

Support

Give1Get1 owners can find in-warranty and post-warranty support options on the Give1Get1 Support Page.

A number of support avenues are available:

Give1Get1 Repair Centers

Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?

If you received your laptop through your school, your school will usually have a different repair system in place. Use it!


Disassembly and Spare parts

If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent Disassembly tutorials.

The most commonly done and easiest disassembly-based repairs can be found in Simple repairs.

A guide to screws is available.

If you need spare parts to replace broken parts in your XO laptop, see Spare parts.

A Repair Parts list is under development for Do It Yourself repairs. Help us find sources and alternatives!

Learn the parts of an XO-1 motherboard.

Resources

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