User:Ixo/Support-Gang: Difference between revisions
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IainDavidson (talk | contribs) m (XO'zine notes.) |
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* Suggestions |
* Suggestions |
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== XO'zine == |
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(Phil, Seth, Iain, etc) |
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Target readers, news/items/notes |
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* Hardware |
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* Software |
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* Content |
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== Volunteer redirection == |
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Focus/Acknowledgment: |
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* Projects underway |
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* People volunteers. |
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* Interesting stories, personal highlights. |
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* Interest group overview. |
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* Summary of blog posts, or wiki ? |
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* Flow volunteers into projects needing help. |
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* Category of areas need help. |
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* Use category boxes in Wiki |
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** Interests |
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** Curator volunteer |
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** Coordinator |
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Volunteer directory - picture, interests, current projects. |
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== Additions == |
== Additions == |
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Latest revision as of 14:18, 4 February 2008
Projects
- Help queue, category items
- close older items: (> 72 hours / 3 days)
Ticket has gone more than 3 days without response from requester. Resolved until next requester email.
- Volunteer information/contact page
Category Review
These are the RT categories for the Help queue
- DOA
- GettingStarted Questions
- Connectivity
- Connectivity - recommend return
- Activities won't load
- Activity Questions
- Flash - Web Games
- T-Mobile
- Touchpad issues
- Touchpad - recommend return
- X reboots
- X reboots - recommend return
- Other Products (HW)
- Other Products (SW)
- Hardware return
- Keyboard Issue
- Non-Warranty Repairs
- Other
- Other - return
- Donor Services
- Suggestions
Volunteer redirection
- Flow volunteers into projects needing help.
- Category of areas need help.
- Use category boxes in Wiki
- Interests
- Curator volunteer
- Coordinator
Volunteer directory - picture, interests, current projects.