Repair: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
|||
| (69 intermediate revisions by 24 users not shown) | |||
| Line 1: | Line 1: | ||
{{OLPC}}{{Translations}} __NOTOC__ |
|||
For a full menu of in-warranty and post-warranty Support options, please check our [[Support| Main Support Page]]. |
|||
<!-- -------beginning of top box row----- --> |
|||
{|style="border-spacing:8px;margin:0px -8px" |
|||
|class="MainPageBG" style="width:45%; border:1px solid #aaaaaa; background-color:#fff; vertical-align:top; color:#000"| |
|||
{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background-color:#fff" |
|||
! <h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Diagnosis">[[Diagnosis]]</h2> |
|||
==North America - Out of Warranty== |
|||
|- |
|||
|style="color:#000"| |
|||
If you have a broken XO laptop and need to figure out what the problem is, start here. |
|||
* If your laptop doesn't provide you with the [[Sugar]] interface, or if you think the problem is with the physical machine rather than the software, you are looking for [[XO Troubleshooting Guide]] (Hardware Problem Diagnosis). |
|||
===Community / Volunteer Repair Options=== |
|||
* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, there is currently a lack of documentation, other than the [[Wifi Troubleshooting Guide]]. You might also want to check the [[XO Troubleshooting Guide]]. |
|||
==== Ideas for Volunteer Repair Centers==== |
|||
|- |
|||
|} |
|||
* Local Coordinator with Backup |
|||
** From our current volunteers, support and otherwise |
|||
<!-- Start of right-column --> |
|||
* Location: University, Church or Other NonProfit |
|||
** Must have secure onsite storage for equipment , tools and parts |
|||
** Must have shipping/receiving capabilities during "normal business hours" |
|||
** Must be able to accomodate 30+ people plus parking |
|||
** Must *not* require additional insurance waivers etc |
|||
** must have broadband available: ethernet to set up temporary hotspot |
|||
|class="MainPageBG" style="width:45%; border:1px solid #aaaaaa; background-color:#fff; vertical-align:top; color:#000"| |
|||
* Times: Regular Periodic |
|||
{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background-color:#fff" |
|||
** At least monthly |
|||
! |
|||
** As often as weekly, or more, if staffing and demand supports it |
|||
<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Support">[[Support]]</h2> |
|||
* Atmosphere: |
|||
|- |
|||
** Model on Apple Genius Bar? eg. make it an showcase for OLPC and the XO |
|||
|style="color:#000"| |
|||
** Setup Hotspot |
|||
Give1Get1 owners can find in-warranty and post-warranty support options on the [[Support|Give1Get1 Support Page]]. |
|||
** Setup Mesh |
|||
** Allow drop ins to mesh their XO's |
|||
** Snacks etc if volunteered |
|||
** really great POS from OLPC |
|||
** A few demo XO's for folks to try |
|||
A number of support avenues are available: |
|||
* Repair: |
|||
** DIY supported |
|||
** Knowledgeable volunteers to help |
|||
===Repair Centers Lists === |
|||
*[[Repair centers|Volunteer repair centers]] being formed around the US |
|||
*[http://tech.groups.yahoo.com/group/OLPC-US/ Interactive XO Support Forum] Interactive Community Based Tech Support Group |
|||
* Send mail to {{help@laptop.org}}, |
|||
===Commercial Repair Options=== |
|||
* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers |
|||
*[http://www.rmslogistics.com/ RMS Logistics Out of Warranty Repair Center] Post 30 Day Product Repair & Support |
|||
* Join the [[OLPC:Support gang|Support gang]] crew of volunteers, |
|||
* Peruse [http://dev.laptop.org/report/10 known bugs] in our [http://dev.laptop.org bug-tracking system]. |
|||
|- |
|||
==Parts List== |
|||
|} |
|||
|} |
|||
<!-- -------End of top box row----- --> |
|||
<!-- -------beginning of second box row----- --> |
|||
A [[Repair Parts]] list is under development for Do It Yourself repairs |
|||
{|style="border-spacing: 8px; margin:0px -8px" |
|||
|class="MainPageBG" style="width:45%; border:1px solid #aaaaaa; background-color:#fff; vertical-align:top; color:#000"| |
|||
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background-color:#fff" |
|||
! |
|||
<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Repaircenters">[[Repair centers|Give1Get1 Repair Centers]]</h2> |
|||
|- |
|||
|style="color:#000"| |
|||
Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own? |
|||
'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!''' |
|||
* Learn more about community laptop [[Repair centers]] and how they operate. |
|||
* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them. |
|||
* If you want to start a repair center of your own, see the [[How to start a repair center]] guide. |
|||
|- |
|||
|} |
|||
<!-- Start of right-column --> |
|||
|class="MainPageBG" style="width:45%; border:1px solid #aaaaaa; background-color:#fff; vertical-align:top"| |
|||
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background-color:#fff" |
|||
! |
|||
<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Disassembly">[[Disassembly]] and [[Spare parts]]</h2> |
|||
|- |
|||
|style="color:#000"| |
|||
If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent [[Disassembly]] tutorials. |
|||
The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]]. |
|||
A [[Screws|guide to screws]] is available. |
|||
If you need spare parts to replace broken parts in your XO laptop, see [[Spare parts]]. |
|||
A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives! |
|||
Learn the [[XO Motherboard Repair|parts of an XO-1 motherboard]]. |
|||
|- |
|||
|} |
|||
|} |
|||
<!-- -------End of second box row----- --> |
|||
===Resources=== |
|||
* Jan 16, 2008 Birmingham News Story: [http://blog.al.com/spotnews/2008/01/group_from_city_sees_ease_of_r.html Group from city sees ease of repairs on XO Laptop] |
|||
* [[XO_Immersion_Repair|Repair after prolonged immersion ?]] |
|||
* [[Wad's Repairs and support speech May 2008]] |
|||
* [[/meeting minutes]] from discussions on repairs. |
|||
[[category:Community repair]] |
|||
[[category:Hardware]] |
|||
[[category:Repair]] |
|||
Latest revision as of 05:04, 5 August 2015
This page is monitored by the OLPC team.
|
|
|
|
Resources
- Jan 16, 2008 Birmingham News Story: Group from city sees ease of repairs on XO Laptop
- Repair after prolonged immersion ?
- Wad's Repairs and support speech May 2008
- /meeting minutes from discussions on repairs.