Repair: Difference between revisions
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{{G1G1 Support FAQ}} |
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! <h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Diagnosis">[[Diagnosis]]</h2> |
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For a full menu of in-warranty and post-warranty Support options, please check our [[Support| Main Support Page]]. |
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If you have a broken XO laptop and need to figure out what the problem is, start here. |
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* If your laptop doesn't provide you with the [[Sugar]] interface, or if you think the problem is with the physical machine rather than the software, you are looking for [[XO Troubleshooting Guide]] (Hardware Problem Diagnosis). |
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==North America - Out of Warranty== |
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* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, there is currently a lack of documentation, other than the [[Wifi Troubleshooting Guide]]. You might also want to check the [[XO Troubleshooting Guide]]. |
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===Community / Volunteer Repair Options=== |
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==== Ideas for Volunteer Repair Centers==== |
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* Local Coordinator with Backup |
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** From our current volunteers, support and otherwise |
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* Location: University, Church or Other NonProfit |
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** Must have secure onsite storage for equipment , tools and parts |
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! |
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** Must have shipping/receiving capabilities during "normal business hours" |
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** Must be able to accomodate 30+ people plus parking |
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** Must *not* require additional insurance waivers etc |
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** must have broadband available: ethernet to set up temporary hotspot |
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Support">[[Support]]</h2> |
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* Times: Regular Periodic |
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** At least monthly |
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** As often as weekly, or more, if staffing and demand supports it |
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Give1Get1 owners can find in-warranty and post-warranty support options on the [[Support|Give1Get1 Support Page]]. |
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A number of support avenues are available: |
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* Atmosphere: |
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** Model on Apple Genius Bar? eg. make it an showcase for OLPC and the XO |
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** Setup Hotspot |
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** Setup Mesh |
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** Allow drop ins to mesh their XO's |
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** Snacks etc if volunteered |
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** really great POS from OLPC |
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** A few demo XO's for folks to try |
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* Send mail to {{help@laptop.org}}, |
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* Repair: |
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* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers |
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** DIY supported |
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* Join the [[OLPC:Support gang|Support gang]] crew of volunteers, |
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** Knowledgeable volunteers to help |
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* Peruse [http://dev.laptop.org/report/10 known bugs] in our [http://dev.laptop.org bug-tracking system]. |
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====Repair Centers Lists ==== |
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*[[Repair centers|Volunteer repair centers]] being formed around the US |
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*[http://tech.groups.yahoo.com/group/OLPC-US/ Interactive XO Support Forum] Interactive Community Based Tech Support Group |
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===Commercial Repair Options=== |
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*[http://www.rmslogistics.com/ RMS Logistics Out of Warranty Repair Center] Post 30 Day Product Repair & Support |
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==Parts List== |
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Repaircenters">[[Repair centers|Give1Get1 Repair Centers]]</h2> |
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A [[Repair Parts]] list is under development for Do It Yourself repairs |
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Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own? |
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'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!''' |
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* Learn more about community laptop [[Repair centers]] and how they operate. |
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* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them. |
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* If you want to start a repair center of your own, see the [[How to start a repair center]] guide. |
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Disassembly">[[Disassembly]] and [[Spare parts]]</h2> |
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If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent [[Disassembly]] tutorials. |
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The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]]. |
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A [[Screws|guide to screws]] is available. |
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If you need spare parts to replace broken parts in your XO laptop, see [[Spare parts]]. |
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A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives! |
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Learn the [[XO Motherboard Repair|parts of an XO-1 motherboard]]. |
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===Resources=== |
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* Jan 16, 2008 Birmingham News Story: [http://blog.al.com/spotnews/2008/01/group_from_city_sees_ease_of_r.html Group from city sees ease of repairs on XO Laptop] |
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* [[XO_Immersion_Repair|Repair after prolonged immersion ?]] |
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* [[Wad's Repairs and support speech May 2008]] |
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* [[/meeting minutes]] from discussions on repairs. |
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[[category:Community repair]] |
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[[category:Hardware]] |
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[[category:Repair]] |
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Latest revision as of 05:04, 5 August 2015
This page is monitored by the OLPC team.
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Resources
- Jan 16, 2008 Birmingham News Story: Group from city sees ease of repairs on XO Laptop
- Repair after prolonged immersion ?
- Wad's Repairs and support speech May 2008
- /meeting minutes from discussions on repairs.