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{{OLPC}}{{Translations}} __NOTOC__
{{G1G1 Support FAQ}}
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! <h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Diagnosis">[[Diagnosis]]</h2>
For a full menu of in-warranty and post-warranty Support options, please check our [[Support| Main Support Page]].
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If you have a broken XO laptop and need to figure out what the problem is, start here.


* If your laptop doesn't provide you with the [[Sugar]] interface, or if you think the problem is with the physical machine rather than the software, you are looking for [[XO Troubleshooting Guide]] (Hardware Problem Diagnosis).
==North America - Out of Warranty==
* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, there is currently a lack of documentation, other than the [[Wifi Troubleshooting Guide]]. You might also want to check the [[XO Troubleshooting Guide]].
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===Community / Volunteer Repair Options===
==== Ideas for Volunteer Repair Centers====


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* Local Coordinator with Backup
** From our current volunteers, support and otherwise


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* Location: University, Church or Other NonProfit
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** Must have secure onsite storage for equipment , tools and parts
!
** Must have shipping/receiving capabilities during "normal business hours"
** Must be able to accomodate 30+ people plus parking
** Must *not* require additional insurance waivers etc
** must have broadband available: ethernet to set up temporary hotspot


<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Support">[[Support]]</h2>
* Times: Regular Periodic
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** At least monthly
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** As often as weekly, or more, if staffing and demand supports it
Give1Get1 owners can find in-warranty and post-warranty support options on the [[Support|Give1Get1 Support Page]].


A number of support avenues are available:
* Atmosphere:
** Model on Apple Genius Bar? eg. make it an showcase for OLPC and the XO
** Setup Hotspot
** Setup Mesh
** Allow drop ins to mesh their XO's
** Snacks etc if volunteered
** really great POS from OLPC
** A few demo XO's for folks to try


* Send mail to {{help@laptop.org}},
* Repair:
* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers
** DIY supported
* Join the [[OLPC:Support gang|Support gang]] crew of volunteers,
** Knowledgeable volunteers to help
* Peruse [http://dev.laptop.org/report/10 known bugs] in our [http://dev.laptop.org bug-tracking system].
====Repair Centers Lists ====
*[[Repair centers|Volunteer repair centers]] being formed around the US
*[http://tech.groups.yahoo.com/group/OLPC-US/ Interactive XO Support Forum] Interactive Community Based Tech Support Group


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===Commercial Repair Options===
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*[http://www.rmslogistics.com/ RMS Logistics Out of Warranty Repair Center] Post 30 Day Product Repair & Support
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==Parts List==
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Repaircenters">[[Repair centers|Give1Get1 Repair Centers]]</h2>
A [[Repair Parts]] list is under development for Do It Yourself repairs
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Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?

'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!'''

* Learn more about community laptop [[Repair centers]] and how they operate.
* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them.
* If you want to start a repair center of your own, see the [[How to start a repair center]] guide.
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Disassembly">[[Disassembly]] and [[Spare parts]]</h2>
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If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent [[Disassembly]] tutorials.

The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]].

A [[Screws|guide to screws]] is available.

If you need spare parts to replace broken parts in your XO laptop, see [[Spare parts]].

A [[Repair Parts]] list is under development for Do It Yourself repairs. Help us find sources and alternatives!

Learn the [[XO Motherboard Repair|parts of an XO-1 motherboard]].

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===Resources===
* Jan 16, 2008 Birmingham News Story: [http://blog.al.com/spotnews/2008/01/group_from_city_sees_ease_of_r.html Group from city sees ease of repairs on XO Laptop]
* [[XO_Immersion_Repair|Repair after prolonged immersion ?]]
* [[Wad's Repairs and support speech May 2008]]
* [[/meeting minutes]] from discussions on repairs.

[[category:Community repair]]
[[category:Hardware]]
[[category:Repair]]

Latest revision as of 05:04, 5 August 2015

  This page is monitored by the OLPC team.
  english | español HowTo [ID# 297566]  +/-  

Diagnosis

If you have a broken XO laptop and need to figure out what the problem is, start here.

  • If your laptop doesn't provide you with the Sugar interface, or if you think the problem is with the physical machine rather than the software, you are looking for XO Troubleshooting Guide (Hardware Problem Diagnosis).
  • If the problem occurs when Sugar or an Activity is running, or you think the problem is in software, there is currently a lack of documentation, other than the Wifi Troubleshooting Guide. You might also want to check the XO Troubleshooting Guide.


Support

Give1Get1 owners can find in-warranty and post-warranty support options on the Give1Get1 Support Page.

A number of support avenues are available:

Give1Get1 Repair Centers

Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XO laptops? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?

If you received your laptop through your school, your school will usually have a different repair system in place. Use it!


Disassembly and Spare parts

If you know what part is broken and just need to learn how to take your XO laptop apart to get to it, check out the excellent Disassembly tutorials.

The most commonly done and easiest disassembly-based repairs can be found in Simple repairs.

A guide to screws is available.

If you need spare parts to replace broken parts in your XO laptop, see Spare parts.

A Repair Parts list is under development for Do It Yourself repairs. Help us find sources and alternatives!

Learn the parts of an XO-1 motherboard.

Resources