Official OLPC FAQ

How can I buy a laptop?

Give One Get One:

Other than this brief fundraiser that ended as of December 31st, 2007, there is, unfortunately, at this time, no way for an individual to purchase an XO laptop. The XO laptop is not for sale commercially. (If that ever changes, certainly it will be noted on our website at www.laptop.org.)

If you participated in Give One Get One, thank you! A needy child will receive a laptop because of your generosity and we hope you enjoy the laptop that you receive. Many orders are still being filled, the response was great, so please be patient for your XO to arrive.

If you have a question about your Give One Get One order, please either see the website www.laptopgiving.org for tracking or email service@laptopgiving.org.

When you email service@laptopgiving.org, please make sure you get the bounceback reply soon after. If you do not see this email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. The Give One Get One customer service will get back to you with an answer to your inquiry within a few business days.

Give Many:

If you are interested in purchasing 100 or more laptops for donation to a designated recipient, please read more about our Give Many program:

http://www.laptopfoundation.org/en/participate/givemany.shtml

or

http://www.laptopgiving.org/en/group-giving.php

Please contact the Give Many donor service team to inquire further:

email: givemany@laptop.org

phone: 1-800-379-7017

If you are a government entity looking to buy the XO laptops in bulk, please email: countries@laptop.org

Who do I contact if I have a question about my Give One Get One order?

If you are inquiring about the delivery of the XO laptop you ordered through Give One Get One, please call:

1-800-883-8102

We have delivered tens of thousands of XO's but there are still thousands of orders to fill and we will be shipping throughout March. You may also track your order on the home page of www.laptopgiving.org

For other questions about your Give One Get One order, for example, if you have an address change or need another copy of the receipt, please contact the Give One Get One customer service:

• email service@laptopgiving.org

• Call 1-800-201-7144

When you email service@laptopgiving.org, please make sure you get the bounce-back reply soon after. If you do not see this email, please check the Bulk or Spam folders in your email program to see if the reply was caught there. The Give One Get One customer service will get back to you with an answer to your inquiry as soon as they can, please pardon if there is a delay.

To see the details on exchanging the laptop because it is defective, which must be done within 30 days of receiving it, please see: http://laptopgiving.org/en/return-merchandise.php This link will instruct you to CALL: 1-800-201-7144

If you are uncertain whether your laptop is defective, please instead email OLPC’s volunteer-driven Tech Support line: help@laptop.org (See next question for many useful XO technical support links.)

If I have a technical question about the XO laptop I received, what can I do?

Please understand that since the XO is not a commercially available product, if you need technical help in using it, we strongly encourage you to seek support from friends, family, bloggers and the links we provide below. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world who will provide feedback about the technical aspects of the XO and its utility as an educational tool for children. People may also want to participate in the worldwide effort to create open-source educational applications for the XO laptop. (See Contributing content) We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

Helpful technical links for your XO:

http://laptop.org/start

http://laptop.org/start/troubleshooting.shtml

http://wiki.laptop.org/go/Support_FAQ

If you still have questions, please email help@laptop.org The team there, comprised almost entirely of volunteers, has done an amazing job answering questions.

When will we receive a laptop purchased through the G1G1 or Give Many program?

We made every effort to deliver XO laptops by the holidays, but quantities are limited. Because the laptops are manufactured based on demand, we cannot guarantee timing. We hope you agree that this is more about the giving.

Please be patient for your laptop to arrive, they will continue to be sent out over the next months. Emailing service@laptopgiving.org is the best route to inquire about the whereabouts of your XO. Please see the question above "Who do I contact if I have a question about my Give One Get One order?" for all the detail on how to contact them.

Will these laptops be available for purchase in retail stores?

No. Other than the Give One Get One campaign, which was over at the end of 2007, the laptop is not for sale on the commercial market at this time. Please understand that launching the laptop is an ongoing process. Have patience, and someday we hope it may be more widely available at the cost of production: around $180 right now and decreasing over time. Surely it will be noted on our website if the laptop does become commercially available.

How will the laptop computers be marketed?

Our policy at the moment is to sell the laptops in bulk orders directly to governments. Developing countries are the most actively engaged with OLPC but we have not excluded wealthier nations, states or cities. We certainly understand that there are needy children even in the wealthiest nations; indeed, all children are deserving. The idea in the long run is to have one laptop per child—everywhere! It is up to the relevant officials of a country or government entity to contact us, and we begin negotiating from there. The participating governments will then distribute the laptops to their schools. (The link below shows which countries are in what stages of negotiation.) You are welcome to lobby any government you wish on behalf of our laptop or simply the idea of one laptop per child. We regret we cannot assist you in this lobbying, but we appreciate it.

Bulk orders will get the manufacturing process rolling and drive the price down. Please be patient: we hope that our efforts, along with market forces in general, will contribute to affordable laptops being widely available in the near future so that everyone may benefit.

We receive inquiries from worthwhile causes and lone individuals from around the world, doing amazing and noble humanitarian work. We applaud all these efforts and regret we cannot fully collaborate or donate laptops at this time. Feel free to participate in the Give Many campaign--see links in the question "How can I buy a laptop?" Or, hopefully, the government of the region you are interested in may be purchasing the laptops. Again, feel free to lobby. Please have patience; getting low cost laptops distributed throughout the world is a process.

To see which countries are involved, go to:

http://wiki.laptop.org/go/Countries

To see a map of these countries:

http://wiki.laptop.org/go/Map

Why do children in developing nations need laptop computers?

Nicholas Negroponte (OLPC's Chairman and founder) thinks of the XO laptop not as just a piece of equipment, but as an educational opportunity. Laptop computers can be a window and a tool—a window into the world and a tool with which to think. Computers are a wonderful way for all children to learn through independent interaction and exploration.

Why are these laptops going to children in developing nations when there are needy children in the U.S.?

In the U.S., the average expenditure for education is $7,500 dollars per child. In developing countries, the average expenditure is typically less than $300 dollars per child. One Laptop per Child is initially focused on where the need is most urgent. A number of U.S. states and cities have approached One Laptop per Child and expressed interest in the program, and in the long run, One Laptop per Child hopes to work with those states and help children everywhere. Also, please see #How will the laptop computers be marketed?.

Why not a desktop computer, or even better, a recycled desktop machine?

While desktops are cheaper, mobility is important, especially with regard to taking the computer home at night. Kids in the developing world need the newest technology, especially really rugged hardware and innovative software.

Why is it important for each child to have a computer? What's wrong with community access computer centers?

One does not think of community pencils—kids have their own. They are tools with which to think, sufficiently inexpensive to be used for work and play, drawing, writing, and mathematics. A computer can be the same, but far more powerful. Furthermore, there are many reasons it is important for a child to own something, like a football, doll, or book, not the least of which being that these belongings will be well maintained through love and care.

What is the laptop called and what can it do?

It is an amazing machine, designed for children, called XO. It is quite rugged, GNU/Linux based, has 3 USB ports, gets the internet wirelessly, has a built in camera, a sunlight readable screen, and many other interesting features. It runs on very little power and there will be peripherals that will allow the laptop to run on solar or human power for regions off-grid. (These peripherals will be available to governments buying them in bulk, not to individuals who participated in Give One Get One. We have no plans to sell the peripherals commercially either.) We regret we do not have time to answer technical questions or lists of questions about the XO's specs; our engineers are too busy perfecting the XO.

Please browse pages of information about the XO’s specs here: http://www.laptop.org/en/laptop/

Can the XO connect to the internet?

The XO comes with wifi compatible networking capabilities. If there is an open access point within range, you can click on it to connect to it. If you have a password for a WEP access point, you can connect to that as well. If you need a wired ethernet connection to the Internet, you will need to purchase a "USB to Ethernet adapter", which can be found in most electronics retail shops. The XO does not have an internal modem and cannot connect to a telephone line for dial-up internet access.

Can I load Microsoft Windows or my own software onto the XO laptop?

Currently, Microsoft Windows cannot be loaded onto the laptop. The XO laptop has a GNU/Linux based Operating System and features its own programs, specifically designed for children and the XO. There are thousands of software developers around the world currently developing content for the XO. For more information, visit Activities.

Can I print from the XO?

At the time of first shipments, there is no printing support on the laptop. You can save your documents to a USB flash drive and print from another computer. We do expect to add some print support in later upgrades of the software.

How do I get upgrades for the operating system?

OLPC provides OS upgrades on a regular basis. You can get the upgrade directly from us, or possibly from a local country server or school server. For more details go to the olpc wiki: http://wiki.laptop.org/go/Home (Eventually we will have a more exact link going to pages with upgrades information.)

Can I load flash on the XO?

Yes. You can load Adobe flash on the XO. It is a free download from their website.

Can I load java on the XO?

Yes.

What can a $1,000 laptop computer do that the XO Laptop cannot?

The XO laptop is a computer built for learning and designed specifically with children in mind. Because of this, the features deemed most valuable for its purposes are as good (and in many cases, better) than comparable features on a $1000 laptop. For instance, the XO’s screen can be viewed as clearly as a newspaper in broad daylight, and the wireless range of the XO is several times longer than your average laptop. It's also more rugged, resilient and power efficient than most other laptops on the market. While other features, such as power and speed, cannot compare to a $1000 machine, they are excellent for the XO’s $200 price point and meet the necessary requirements for learning.

What comes with a G1G1 order? Can I get the solar panel or hand crank?

You will receive one XO laptop, the battery, and a US/Canadian electrical power adapter. At this time, none of the peripherals, such as the solar panel or hand crank are for sale. (They will be available for the large government orders in the future.) Unfortunately, replacement parts such as keyboards, batteries and power cords are not available either.

If am a skilled technical person or content developer and want to help the project, what can I do?

If you have offered your technical help--thank you! Please explore the olpc wiki for collaboration possibilities. You can find project suggestions and projects under development for the XO laptop. The following links may be of particular interest:

Home page: Home

Getting involved with OLPC: Getting involved in OLPC

Software projects under development or completed: Software projects

Guidelines for developing activities: OLPC Human Interface Guidelines

Ideas about contributing content: Contributing content

There is a process for serious Developer applicants to go through to be reviewed to receive a test machine. Please fill out the application thoroughly, including all the contact information asked for and follow the directions carefully about where to email.

Developers program

May we work with OLPC on a research project, fundraising event, or collaborative venture?

We are very grateful for your offer, but need to concentrate on the launch of the laptop and regret we do not have the human resources available to collaborate in the many creative ways that are suggested. Feel free to browse the olpc wiki/online community (see links below or question above) or lobby your Department or Ministry of Education on behalf of One Laptop per Child or just the concept of one laptop per child.

If you are a vendor, marketer, manufacturer, importer, wholesaler or distributor, we have filed your company information and will get back to you if we need your services. Thank you.

One Laptop per Child's main website is: http://www.laptop.org/

OLPC's wiki is at: http://wiki.laptop.org/go/Home

The website where you can read about giving laptops is: http://laptopgiving.org/en/index.php

See also the question directly above for many ideas about how to contribute.

If I have a question about content, or want to contribute to it, what should I do?

Please direct your well summarized email to content@laptop.org

Or visit this web page: Contributing content

The content team will get back to you if they are able to collaborate. Otherwise, they thank you very much for the idea and will keep your email on file.

Can someone from OLPC come speak with us or participate in our event?

If you email us at information@laptop.org (or some other channel) and do not receive an additional email from us other than the bounce-back within a few weeks, then we regret we will be unable to attend or participate. Good luck with your event and we thank you kindly for thinking of us!

May I (or my group or institution) visit your office?

Unfortunately, no, we are not set up for public visits.

Who is the manufacturer of the XO laptop computer?

Quanta Computer Inc. of Taiwan is the original design manufacturer (ODM) of the XO laptop. Quanta is the world’s largest laptop manufacturer and makes laptops for Apple, HP, Dell among many others. AMD (Advanced Micro Devices) makes the chip that is put in the XO laptop.

How is it possible to get the cost of the laptop so low?

First, by dramatically lowering the cost of the display. The first-generation computer will have a novel, dual-mode display that represents improvements to the LCD displays commonly found in inexpensive DVD players. Second, we have also worked to get the fat out of our software systems. In other words, our laptop computers operate more efficiently. The XO’s operating system is based on a free and open source version of GNU/Linux. Third, One Laptop per Child is a non-profit organization that is not obligated to any investors. Finally, One Laptop per Child uses large scale orders to minimize marketing and distribution costs and to bulk order components to drive prices down.

Why is the laptop over $100?

$100 is our target price and “The $100 Laptop” is a nickname. Currently, the XO’s cost around $180 to make. The manufacturer makes a small profit of a few dollars since they are a commercial business. However, we are a non-profit organization and will not make any profit on the laptop. The price fluctuates depending on the cost of materials and the occasional addition or subtraction of a feature. We expect the price to fall with mass production, hopefully reaching $100 within the next few years.

How do I make a donation? Can a donation be made for a specific country or school?

If you are interested in purchasing 100 or more laptops for donation to a designated recipient, please read more about our Give Many program:

http://www.laptopfoundation.org/en/participate/givemany.shtml

or

http://www.laptopgiving.org/en/group-giving.php

Please email to inquire further about Give Many!

Email: givemany@laptop.org

Also, simple monetary contributions in which you do NOT receive any laptops may be made online at: http://laptopfoundation.org/en/participate/

Outright contributions by check or money order (NOT related to Give Many) may be mailed to:

OLPC Foundation

P.O. Box 425087

Cambridge Massachusetts, 02142

U.S.A.

The Give One Get One campaign is over and we cannot say if such a program will be repeated. (If so, certainly it will be noted on our website at www.laptop.org.)

Are you a non-profit and do you have a Federal Tax ID number?

We are a 501(c)(3) organization and if your company has a matching gift program, our EIN# is: 20-5471780

Do you accept group or corporate donations (sponsoring over 100 laptops)?

Yes, if you are interested in purchasing 100 or more laptops for donation to a designated recipient, please read more about our Give Many program:

http://www.laptopfoundation.org/en/participate/givemany.shtml

or

http://www.laptopgiving.org/en/group-giving.php

Please contact the Give Many donor service team to inquire further:

email: givemany@laptop.org

phone: 1-800-379-7017

Is donating to OLPC, either outright, or by participating in Give One Get One tax deductible?

Yes, in the United States. However, note that for Give One Get One, only half ($200)of the donation is tax deductible because you are receiving one of the laptops. If you live in a country other than the United States, please consult with your financial advisor to determine the extent of tax deductibility.

We are a 501(c)(3) organization and our EIN# is 20-5471780.

If I have donated money to OLPC prior to the Give One Get One program, can I get an XO now?

We regret not. We sincerely thank you for your previous donation. Due to limited availability, we are only providing XO laptops to the general public who participated during the Give One Get One program, which ran through December 31st, 2007.

Do you accept donations of stock?

Yes. Please instruct your broker to transfer stock to the OLPC Foundation through our broker, AG Edwards. DTC Clearing #0201. For the Benefit Of (FBO): OLPC Foundation; Account 70038685. For more details and to receive the appropriate acknowledgment from the OLPC Foundation, please send an email to stockdonations@laptop.org.

Can I or my organization be a recepient of the XO laptop?

One Laptop per Child is a non-profit organization which manufactures the XO laptop and then sells them to governments in mass quantities or to agencies willing to buy 100 or more and then donate them to a worthy cause. We do not give the laptops away, we could not afford to do that, we are making no profit, even selling them.

That being said, during the Give One Get One campaign running through the end of 2007, we are indeed, through the generous donations of participants in G1G1, gathering funds to manufacture a number of laptops to give away. The final number will depend on how many are sold in the end. We regret to say there is no application process to receive these laptops. They are simply being donated, in proportions later to be determined by our Board of Directors, to the governments of a few of the poorest countries on earth: Haiti, Rwanda, Afganistan, Cambodia and Mongolia. If you were interested in the XO's going to a school in one of these countries, it would be best for you to lobby the government of the appropriate country to that effect. How exactly they are to be distributed is still being determined. We regret we cannot assist you with this lobbying.

Perhaps in the future there may be some sort of application process to receive an XO laptop. We are sorry that for now, there is not.

If you are an organization interested in buying 100+ laptops, please see the “Give Many” campaign. The website and contact information for “Give Many” is at: http://www.laptopfoundation.org/en/participate/givemany.shtml or http://www.laptopgiving.org/en/group-giving.php

How do I volunteer or become an Intern?

We appreciate your kind offer. At this time we are not actively seeking either in our actual office, but you may participate in various ways online, see #If am a skilled technical person or content developer and want to help the project, what can I do?.

We may well need your help in the future! If you have indicated your desire to volunteer or intern, we are keeping your name on file and will contact you when that need arises. Feel free to email volunteer@laptop.org as well. Thank you!

Does OLPC have any job openings?

Check our website. Any available jobs will be listed on our website at http://www.laptop.org/, and you are welcome to apply following the instructions there.

Is the laptop environmentally friendly?

It may be the “greenest” laptop in existence. We hope to make it even “greener” as it evolves. See here for details: http://wiki.laptop.org/go/Environmental_Impact

Who is behind these XO laptop computers?

The XO laptop computer is being developed by One Laptop per Child, a non-profit organization founded by MIT professor Nicholas Negroponte and a team of educators, developers and technologists dedicated to educating children in developing countries with the goal of eradicating poverty. One Laptop Per Child is based on principles expressed by MIT Media Lab Professor Seymour Papert in the 1960s, and later elaborated upon by Alan Kay, and complemented by the principles articulated by Nicholas Negroponte in his book, Being Digital. Partner corporations including Advanced Micro Devices (AMD), Brightstar, eBay, Google, Marvell, News Corporation, Nortel, Quanta, Chi Mei Group, Red Hat, and SES Astra are involved in this initiative.

I am a journalist. Who do I contact to do a story about One Laptop per Child?

Please send a concise email to press@racepointgroup.com, or call Jackie Lustig at (781) 487-4664. This is the office that handles OLPC's press and it is the only way to get an interview from a spokesperson of OLPC for your media outlet.

If you must mention a hard deadline in your email, please do so.

Can you send me pamphlets or other printed material?

We do not have any printed material to distribute, information about our organization is online. One Laptop per Child's official website is at: http://www.laptop.org/

Are there news updates I can follow about OLPC?

Official periodic news updates from the OLPC Team can be found at: http://wiki.laptop.org/go/News

Or you can even subscribe to the OLPC community news mailing list by clicking on http://lists.laptop.org/mailman/listinfo/community-news