T-Mobile: Difference between revisions

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You'll need the reference number and email address you originally used to place your Give1Get1 order. (The reference number is marked "PO:" on the FedEx shipping label that came on the box of your XO laptop. If you have not received it yet, please wait until it arrives.)
You'll need the reference number and email address you originally used to place your Give1Get1 order. (The reference number is marked "PO:" on the FedEx shipping label that came on the box of your XO laptop. If you have not received it yet, please wait until it arrives.)


The reference number is not valid as a T-Mobile pin until the XO is confirmed as received, so there may be a day or so delay between the time you receive your XO and when your reference PIN is activated.
The reference number is not valid in cross referencing to a T-Mobile pin until the XO is confirmed as received, and there may be a delay between the time you receive your XO and when your reference PIN is activated.


Once you have your T-Mobile PIN, go to http://hotspot.t-mobile.com/give1get1
Verify that both are correct and, if you are still having problems, send email to: "service AT laptopgiving.org"
to sign up for a username and password for T-Mobile, which must be activated by June 30, 2008.
Recognize that response time from this email may take several months, and there is no assurance that the clock is not already 'running' against the one-year subscription, regardless of when the reference number is actually activated. Phone support and service from OLPC is minimal, especially around this subject.

If you are still having problems, send email to: "service AT laptopgiving.org" or help@laptop.org
Recognize that response time may vary, and there is no assurance that the clock is not already 'running' against the one-year subscription, regardless of when the reference number is actually activated. Phone support and service from OLPC is minimal, especially around this subject.


Note: T-Mobile does not provide access in your home; instead you need to go to (or be near) a business with a [http://hotspot.t-mobile.com/ T-Mobile hotspot]!
Note: T-Mobile does not provide access in your home; instead you need to go to (or be near) a business with a [http://hotspot.t-mobile.com/ T-Mobile hotspot]!

Revision as of 21:20, 21 May 2008

This page is part of the XO Support FAQ.     Support Index | Print This Page
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Overview

Give1Get1 donors can activate their T-Mobile offer here: http://laptopgiving.org/pin

You'll need the reference number and email address you originally used to place your Give1Get1 order. (The reference number is marked "PO:" on the FedEx shipping label that came on the box of your XO laptop. If you have not received it yet, please wait until it arrives.)

The reference number is not valid in cross referencing to a T-Mobile pin until the XO is confirmed as received, and there may be a delay between the time you receive your XO and when your reference PIN is activated.

Once you have your T-Mobile PIN, go to http://hotspot.t-mobile.com/give1get1 to sign up for a username and password for T-Mobile, which must be activated by June 30, 2008.

If you are still having problems, send email to: "service AT laptopgiving.org" or help@laptop.org Recognize that response time may vary, and there is no assurance that the clock is not already 'running' against the one-year subscription, regardless of when the reference number is actually activated. Phone support and service from OLPC is minimal, especially around this subject.

Note: T-Mobile does not provide access in your home; instead you need to go to (or be near) a business with a T-Mobile hotspot!