XO Troubleshooting Guide

This is a troubleshooting guide for the XO laptop. It is geared toward troubleshooting production units running firmware version Q2D03 or greater.

Still very much a work in progress!! Feel free to add

Problems powering on

For an introduction to the different boot options selectable while powering on, see the Cheat codes.

All of these tests assume that a known good source of power is available, either a charged battery or power adapter. To debug problems with the power source, and battery charging issues, see Power and Battery problems.

Is the Power LED On ?

When the power button is pressed once, the power LED doesn't turn on.

Please try Resetting the Embedded Controller.

Does the display light up ?

When the power button is pressed once, the power LED turns on, but the screen doesn't light up

Does the boot sound play ?

If no boot sound is played, but the machine boots normally, see Audio Problems.

The display says "Connect to power to proceed"

Not quite the correct wording. Anyone remember the exact words ?

Early versions (before Q2D14) of the firmware would stop execution if a firmware update was scheduled, but two sources of power (a battery and a power adapter) aren't present ( [#5422]). If this is the problem, provide both sources of power and reboot. The laptop should proceed with a firmware update and boot normally.

The display is showing an XO icon

This means that Open Firmware has started the boot process.

with a single dot below it

If laptops powers up, but stops when just displaying the XO icon in the middle, with a single dot below it...

"sad face" if it can't find a signed operating system on the internal flash memory. (It will also look on USB memory sticks and SD cards.) If your laptop does this, and you don't have anything important stored on the laptop, I suggest doing a full reflash using the Activated Update procedure. That should fix the "sad face".

with a serial number and three icons below it

If the laptop powers up, but stops when displaying the XO icon in the middle of the screen, followed by a serial number (e.g. CSN74902B22) and three icons (SD disk, USB disk, Network signal strength), it is looking for its activation lease. This should eventually print "Activation lease not found" at the top of the screen and power-off soon thereafter.

The laptop is failing activation

The solution is to

Display problems

The backlight isn't even

In this case, a vertical pattern of light and dark is seen on the display. The difference between light and dark regions being strongest at the bottom of the screen.

There are two possible causes:

Disassemble the laptop to access the small ribbon cable from the display to the motherboard. Make sure that it is properly seated in it's connector, and properly clamped down. If the connector is broken, the motherboard will need replacement.

If the cable is well seated, then it is likely that the actual lightbar in the display has failed. This lightbar can be replaced (the display itself is probable fine.)

If replacing the lightbar fails to correct the problem, it is a motherboard problem (check the voltages across R147, R148, and R149. They should be equal. If they are not, replace the corresponding switch transistor (Q13, Q14, or Q15, respectively).

Common Procedures

Rebooting the Embedded Controller

The XO embedded controller (EC) occasionally becomes confused. To reset it, remove all power sources from the laptop:

1. Take the battery out and remove the power adapter
2. Wait 10 seconds to allow the embedded controller to lose power and reset
3. Replace at least one source of power (battery or power adapter)

The battery LED should flash orange momentarily (about a quarter of a second) when power is first reapplied. If you do not see this flash, you either have a motherboard hardware problem or faulty EC firmware installed. The general solution to both of these problems is to replace the motherboard.

Boot options

Different boot options are available through pressing buttons around the screen during the initial boot process (immediately after pressing the power button).

• '✓' (check) game pad key: forces a more detailed display while booting. See Startup Diagnosis for more details. This is useful for debugging activation problems.
• 'O' game pad key: alternate between the current boot image and a previous one. In laptops which have never been upgraded, there is no previous boot image to use.
• Rocker left: invoke laptop diagnostics. If using firmware later than Q2D08, you can pause between individual tests by holding down the "rotate" button. This is useful in debugging motherboard, audio, camera, USB, keyboard and touchpad problems.

These are included here for completeness. More information is available at Cheat codes.