XO Troubleshooting Guide: Difference between revisions

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''Still very much a work in progress!! Feel free to add''
''Still very much a work in progress!! Feel free to add''


=Start Here=
=Problems powering on=

==[[XO_Troubleshooting_PowerOn|Problems powering on]]==


If you are having problems turning on your XO, see [[XO_Troubleshooting_PowerOn|Troubleshooting Power On]].
If you are having problems turning on your XO, see [[XO_Troubleshooting_PowerOn|Troubleshooting Power On]].


==Display problems==
==[[XO_Troubleshooting_Display|Display problems]]==


If you are having problems with the display on an XO laptop, see the [[XO_Troubleshooting_Display|Display diagnosis section]].
If you are having problems with the display on an XO laptop, see the [[XO_Troubleshooting_Display|Display diagnosis section]].


==Audio and Camera problems==
=[[XO_Troubleshooting_Battery|Power and Battery problems]]==


If you are having problems such as:
If you are having problems with the audio (microphone, speakers, headphones, or microphone input) on an XO laptop, see the [[XO_Troubleshooting_AV|AV diagnosis section]].
* the battery is not charging
* the battery is suddenly loosing charge
* the power adapter isn't working


See the [[XO_Troubleshooting_Battery|Power and Battery diagnosis section]]
==Keyboard and Touchpad problems==


==[[XO_Troubleshooting_AV|Audio and Camera problems]]==
If you are having problems with the keyboard or touchpad on an XO laptop, see the [[XO_Troubleshooting_Keyboard|Keyboard diagnosis section]].


If you are having problems with the audio (microphone, speakers, headphones, or microphone input) or camera on an [[Hardware|XO laptop]], see the [[XO_Troubleshooting_AV|AV diagnosis section]].
==USB problems==


==[[XO_Troubleshooting_Keyboard|Keyboard and Touchpad problems]]==
If you are having problems with the USB interfaces on an XO laptop, see the [[XO_Troubleshooting_USB|USB diagnosis section]].


If you are having problems with the keyboard or touchpad on an XO laptop, see the [[XO_Troubleshooting_Keyboard|Keyboard diagnosis section]].
==Power and Battery problems==


==[[XO_Troubleshooting_USB|USB problems]]==


If you are having problems with the USB interfaces on an XO laptop, see the [[XO_Troubleshooting_USB|USB diagnosis section]].
=Power and Battery problems=

==The laptop won't run using the battery==

==The laptop won't run using the power adapter==

==The laptop emits a high pitched whine when using the power adapter==

==The laptop can't charge the battery==

# Indication: The charging led is burning yellow and never goes green.
# Debug:
## check if battery connector in the chassis has 7 volts.
## check if battery connector on the motherboard has 7 volts.

(Garbled text here!) < < < < < < < <

## If the has If This is due to a loose cable / connector. Check wiring and connectors st
# fixes:
## bewing pins in the connectors
## resolder / replace wires


=Common Procedures=
=Common Procedures=
The following are common debugging and test procedures:
==Rebooting the Embedded Controller==
See [[XO Full Reset]].

==Boot options==
Different boot options are available through pressing buttons around the screen during the initial boot process (immediately after pressing the power button). These are included here for completeness. More information is available at [[Cheat codes]].


* [[Disassembly|'''Disassembly Guide''']]
* '✓' '''(check) game pad key:''' forces a more detailed display while booting. See [[Startup Diagnosis]] for more details. This is useful for debugging activation problems.
* [[XO Full Reset|'''Rebooting the Embedded Controller''']] - This completely resets a laptop
* 'O' '''game pad key:''' alternate between the current boot image and a previous one. In laptops which have never been upgraded, there is no previous boot image to use.
* [[XO_Self_Test|'''A Hardware Self-Test''']] is included in the [[Hardware|XO laptop]].
* '''Rocker left:''' invoke hardware self-test.
* [[Cheat codes|'''Boot options''']] - Different boot options are available through pressing buttons around the screen during the initial boot process (immediately after pressing the power button). A sampling (more at [[Cheat codes]]):
** '✓' '''(check) game pad key:''' forces a more detailed display while booting. See [[Startup Diagnosis]] for more details. This is useful for debugging activation problems.
** 'O' '''game pad key:''' alternate between the current boot image and a previous one. In laptops which have never been upgraded, there is no previous boot image to use.
** '''Rocker left:''' invoke [[XO_Self_Test|hardware self-test]].
* [[Fix_Clock|'''Fixing an RTC problem''']] - Fix laptops which can't boot due to reset RTC time.


[[Category: Repair]]
===Hardware Self-Test===
[[Category: Hardware]]
A [[XO_Self_Test|Hardware Self-test]] is included in the [[Hardware|XO laptop]].
[[Category: Developers]]

Revision as of 05:34, 16 June 2008

This is a troubleshooting guide for the XO laptop. It is geared toward troubleshooting production units running firmware version Q2D03 or greater.

Still very much a work in progress!! Feel free to add

Start Here

Problems powering on

If you are having problems turning on your XO, see Troubleshooting Power On.

Display problems

If you are having problems with the display on an XO laptop, see the Display diagnosis section.

Power and Battery problems=

If you are having problems such as:

  • the battery is not charging
  • the battery is suddenly loosing charge
  • the power adapter isn't working

See the Power and Battery diagnosis section

Audio and Camera problems

If you are having problems with the audio (microphone, speakers, headphones, or microphone input) or camera on an XO laptop, see the AV diagnosis section.

Keyboard and Touchpad problems

If you are having problems with the keyboard or touchpad on an XO laptop, see the Keyboard diagnosis section.

USB problems

If you are having problems with the USB interfaces on an XO laptop, see the USB diagnosis section.

Common Procedures

The following are common debugging and test procedures: