Deployment Volunteers

One of the topics of a lively discussion on our Support-Gang conference call on 01/18/09 was the large number of offers we get from people who want to volunteer for deployments. Here is a summary of some of the things that were talked about and some of the things we need to think about. Everyone is invited to add to the discussion. You do not have to be a member of the Support-Gang to do so. We just ask that you sign your comments. We would especially like to hear from people who have had experience as deployed volunteers for both OLPC deployments and for other organizations.

What we know:

Many offers to volunteer for deployments come in to RT (source: S-Gers)

They fall into 3 main categories:

• Retired people, usually, but not always, professionals
• Young people wanting a service project for school vacation or year off
• Families taking an extended trip to an area, often a sabbatical

The time they want to commit ranges from about 2 weeks to a year.

Volunteers for some deployments have been a "major distraction" (source: Brian Berry)

(Has anyone had or does anyone know of a positive experience with volunteers on a deployment?)

Bryan himself :-) He started as volunteer... (YP)

Volunteers present special challenges (source: S-G meeting discussion)

• Need to consider living conditions for volunteers
• Need to consider requiring health and accident insurance
• Some countries are dangerous and present a danger to the volunteers
• Volunteers want a cross-cultural experience
• Volunteers may not have any special skills needed by the deployment
• Volunteers may not speak the language of the area of the deployment

(Please add to the list if you like)

Volunteers can present special opportunities for the deployment: (source: Caryl, Yama, Lisa, cjl and others from other meetings)

• Many volunteer "clearing houses" and organizations exist that can take care of concerns such as insurance, living conditions, some training, matching volunteers with projects and the like.
• Many volunteers know they are expected to pay all of their own expenses.
• Many volunteer programs collect an additional contribution toward the project as part of the cost of the volunteer project which can be an important source of funds for the project (in this case, the deployment).
• Some volunteers can be successful even if they lack proficiency in the target language of the project.
• The volunteers can have a positive experience even if they don't really help that much...it is excellent PR.
• Lifewater International has been very successful with their use of volunteers.
• 6 volunteer run repair centers around the have been very successful. Great success story of use of grassroots volunteers. New ones should contact people in them and see what has worked for them (Adam Holt, deployment meeting 1/27/09)
• Volunteers are not "constant" they come for a while then leave. But are still useful. It would be nice to have a call for a team of volunteers to go around and repair the XOs in Peru. Cost will always be less than paying professionals to do it. (Kiko Mayorga,Peru, deployment meeting 1/27/09).

What I think (Caryl...S-G volunteer, has deployed to TX for American Red Cross hurricane relief)

• Because of liability risks, OLPC should not take part in sending out volunteers to deployments.

Nobody who doesn't know what he's doing should either (YP)

Volunteer liability can be shared with the partner in the deployment country if possible. Sverma 17:19, 19 January 2009 (UTC)

• OLPC could refer potential volunteers to clearing houses

As of a couple days ago working with one that came to SG, gotta find name, contact (YP)

• Deployments should be encouraged and helped to contact and work with clearing houses to get programs for volunteers with their programs set up
• The Kiva model mentioned by Anil (below) is excellent. Some of the issues they are dealing with are similar to OLPC deployments. The actual participation of the volunteers, however, is probably very different. We should look at some organizations deploying educational volunteers as well. (1/27/09)
• Another consideration is the autonomy of each laptop deployment. While the OLPC "officials" might not like it, it seems to me that individual deployments can partner with anyone they wish to for volunteer programs. This is not only good for the local deployments, but also gives some protection to OLPC if a volunteer has a bad experience. (1/27/09)

What I think (Mel)

I did have a very positive experience with volunteers the other week; the IMSA team was a trio of high school students with very little formal technical experience, but they worked hard and learned fast and were absolutely crucial at setting up the infrastructure for the CFS deployment. Two things made this happen: documentation for (nearly) all the things they were doing - and incredibly dedicated and intense mentoring. The mentoring would not have been cost or time effective if the students had not gone on to want to train other teams to do the things that they themselves had just done (so at a deployment, you don't train volunteers; you train volunteer trainers.)

What I think (Anil)

Many SG-er's have heard me reference the Kiva model as a great example to learn from (http://www.kiva.org/about/fellows-program). In my opinion, we're reinventing the wheel here. We have someone at Kiva we can reach out to learn from their experience (see email below). If the learning team approves (in my discussions with Nia, she said we must go through OLPC management when reaching out to other organizations), we can schedule some time to discuss all these questions with Kiva.

----- Forwarded Message ----
From: Anil Daswani
To: Nia Lewis 
Cc: David Cavallo
Sent: Friday, January 9, 2009 3:41:21 PM
Subject: Fw: Request to connect with a Kiva Fellow Program coordinator

Hello Nia:
also, here's an email I received from Kiva a few weeks ago. The attached powerpoint has very
little detail. But we can discuss and if need be schedule time for a phone conversation with
JD Bergeron as suggested.
 
Regards,
Anil

----- Forwarded Message ----
From: JD Bergeron <jd@kiva.org>
To: Anil Daswani
Cc: KFP Team <kivafellows@kiva.org>
Sent: Saturday, December 13, 2008 4:19:31 PM
Subject: Re: Request to connect with a Kiva Fellow Program coordinator

Dear Anil--

Thanks for your enthusiasm for Kiva! Running a fellows program is definitely a challenge. 
As our resources are quite limited, I would ask that you send your questions ahead of time
after which we can set up a half hour phone call to discuss some of the larger points.

Attached is a slide which shows the lifecycle of the Kiva Fellows Program. Perhaps this will
help start your thinking around the topic.

Best,
JD

    ---------- Forwarded message ----------
    From: Anil Daswani 
    Date: Sep 30, 2008 8:52 AM
    Subject: Request to connect with a Kiva Fellow Program coordinator
    To: kivafellows@kiva.org

     Hello,
     as a passionate Kiva fan and a Kiva lender myself, a big thank you to
    everyone at Kiva for the wonderful work you do!

     On a related note - you've probably heard of OLPC, the MIT Media Lab
    One Laptop Per Child initiative. I see many parallels between Kiva and
    OLPC: non profit, humanitarian cause, and person-to-person outreach
    (micro-lending vs donating laptops).

     One difference, though, is the interesting and much loved program
    that Kiva organizes: the Kiva Fellows Program.

     On a personal note, I volunteer with the support group at OLPC, but
    am very interested in OLPC field deployments and possible volunteer
    opportunities. I'm trying to make a case for a similar Fellows program
    at OLPC. The concerns, however, are the logistics and overhead
    associated with managing such a program. In putting together a
    proposal for such a program, I'm trying to reach out to Kiva Fellow
    Program coordinators, to speak with and learn from their considerable
    experience with the Kiva Fellow program. Is there someone you suggest
    I could get in touch with ?

     Thanks so much in advance.

     Regards,
     Anil
     --
     Kiva - Loans that change lives
     http://kiva.org/lender/lendahand

    ------ End of Forwarded Message

JD Bergeron
Kiva Fellows Program
http://www.kiva.org/fellows
http://fellowsblog.kiva.org/
Loans That Change Lives
===
RPCV, Bulgaria ‘04-’06
===
[o]      415.358.7509
[f]       415.552.5780
[m]     415.608.3764
[skype] jd.bergeron

What you think (Sign your opinions)

What we need to know:

• What deployments would be willing to work with a volunteer clearing house
• What sort of skills would they like the volunteers to have
• What is the minimum time they would feel a volunteer would need to commit to a project
• What are the best clearing houses (let's make a list)

(Please add your signed comments to this list as you see fit)

What we should consider

Exploring tools that could be useful in setting up successful volunteer programs. (Again, add your signed comments to this list as you see fit)

Other Stuff

(Add anything and everything you think is pertinent to the topic and discussion)