XO Returns Test: Difference between revisions
Jump to navigation
Jump to search
(New page: '''XO Returns: ''' # Start return paperwork or enter all data into the returns database (not set up yet) #* RMA number (where applicable) #* Where the unit came from (return address) #* S...) |
No edit summary |
||
Line 5: | Line 5: | ||
#* Serial number, found under the battery |
#* Serial number, found under the battery |
||
#* Problem statement from the source |
#* Problem statement from the source |
||
''' Power Up Test ''' |
|||
# Put in a known good battery, plug into known good power adapter |
|||
#* Battery charging LED should be on |
|||
#* Check for proper [[Powerup Boot Sequence|boot sequence]] for pre-activated laptop |
|||
''' Faults that need further investigation''' |
|||
# No power or battery LED |
|||
#* Try adjusting the power adapter connector for better connectivity |
|||
#* Try another power adapter |
|||
#* Return to Quanta: Failed input power module |
|||
# OK prompt - can't finish booting |
|||
#* Hold down the power button for >5 seconds |
|||
#* Power up again |
|||
#* Return to OLPC: Failed to boot |
|||
# Not activated; sad face |
|||
#* Hold down the power button for >5 seconds |
|||
#* Power up again |
|||
#* Return to OLPC: Failed to boot |
|||
# No serial number; sad face |
|||
#* Hold down the power button for >5 seconds |
|||
#* Power up again |
|||
#* Return to OLPC: Failed to boot |
Revision as of 03:10, 26 November 2007
XO Returns:
- Start return paperwork or enter all data into the returns database (not set up yet)
- RMA number (where applicable)
- Where the unit came from (return address)
- Serial number, found under the battery
- Problem statement from the source
Power Up Test
- Put in a known good battery, plug into known good power adapter
- Battery charging LED should be on
- Check for proper boot sequence for pre-activated laptop
Faults that need further investigation
- No power or battery LED
- Try adjusting the power adapter connector for better connectivity
- Try another power adapter
- Return to Quanta: Failed input power module
- OK prompt - can't finish booting
- Hold down the power button for >5 seconds
- Power up again
- Return to OLPC: Failed to boot
- Not activated; sad face
- Hold down the power button for >5 seconds
- Power up again
- Return to OLPC: Failed to boot
- No serial number; sad face
- Hold down the power button for >5 seconds
- Power up again
- Return to OLPC: Failed to boot