XO Returns Test: Difference between revisions
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#* Battery charging LED should be on |
#* Battery charging LED should be on |
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#* Check for proper [[Powerup Boot Sequence|boot sequence]] for pre-activated laptop |
#* Check for proper [[Powerup Boot Sequence|boot sequence]] for pre-activated laptop |
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#* If boot up is successful, then the problem may be in the battery or power adapter. |
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⚫ | |||
''' Battery Test ''' |
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# Unplug the power adapter; use the battery that was returned with the laptop |
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# Press the power button |
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#* Power LED should come on |
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#* Check for proper [[Powerup Boot Sequence|boot sequence]] for pre-activated laptop |
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#* If Battery LED comes on red, add power adapter and let it try to charge up for 1 hour. |
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#* Remove power adapter |
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#* Repeat check for proper boot |
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#* If the laptop gets to the Sugar home screen, hover over the battery icon. It should show more than 30% charge (after an hour of charging with the adapter) |
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#* If the battery doesn't hold a charge, return to Quanta: Battery fails to charge. |
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''' Power Adapter Test ''' |
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# Remove the battery and use the adapter that was returned with the laptop |
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# Press the power button |
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#* Power LED should come on |
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#* Check for proper [[Powerup Boot Sequence|boot sequence]] for pre-activated laptop |
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#* If the laptop boots into the Sugar home screen, then the adapter is good. The battery icon should be empty (no battery) |
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#* If there is no power LED and the laptop boots up properly with another source of power, then this adapter is bad. Return to Quanta: Power adapter fails |
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⚫ | |||
# No power or battery LED |
# No power or battery LED |
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#* Try adjusting the power adapter connector for better connectivity |
#* Try adjusting the power adapter connector for better connectivity |
Revision as of 03:19, 26 November 2007
XO Returns:
- Start return paperwork or enter all data into the returns database (not set up yet)
- RMA number (where applicable)
- Where the unit came from (return address)
- Serial number, found under the battery
- Problem statement from the source
Power Up Test
- Put in a known good battery, plug into known good power adapter
- Battery charging LED should be on
- Check for proper boot sequence for pre-activated laptop
- If boot up is successful, then the problem may be in the battery or power adapter.
Battery Test
- Unplug the power adapter; use the battery that was returned with the laptop
- Press the power button
- Power LED should come on
- Check for proper boot sequence for pre-activated laptop
- If Battery LED comes on red, add power adapter and let it try to charge up for 1 hour.
- Remove power adapter
- Repeat check for proper boot
- If the laptop gets to the Sugar home screen, hover over the battery icon. It should show more than 30% charge (after an hour of charging with the adapter)
- If the battery doesn't hold a charge, return to Quanta: Battery fails to charge.
Power Adapter Test
- Remove the battery and use the adapter that was returned with the laptop
- Press the power button
- Power LED should come on
- Check for proper boot sequence for pre-activated laptop
- If the laptop boots into the Sugar home screen, then the adapter is good. The battery icon should be empty (no battery)
- If there is no power LED and the laptop boots up properly with another source of power, then this adapter is bad. Return to Quanta: Power adapter fails
Boot Sequence Faults that need further investigation
- No power or battery LED
- Try adjusting the power adapter connector for better connectivity
- Try another power adapter
- Return to Quanta: Failed input power module
- OK prompt - can't finish booting
- Hold down the power button for >5 seconds
- Power up again
- Return to OLPC: Failed to boot
- Not activated; sad face
- Hold down the power button for >5 seconds
- Power up again
- Return to OLPC: Failed to boot
- No serial number; sad face
- Hold down the power button for >5 seconds
- Power up again
- Return to OLPC: Failed to boot