User talk:Kimquirk: Difference between revisions

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Kimberley Quirk<br>
Product Manager<br>
OLPC<br>


*Latest release for firmware: [[Firmware]]
*Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/>
*The Test pages: [[Test_issues]]
*The Support pages: [[Support]]
*Requirements pages: [[Requirements]]
*Next release, Release notes: [[OLPC_Ship.2_Software_Release_Notes]]
*New employee, getting started: [[NewSupportInfo]]
*Template pages: [http://wiki.laptop.org/index.php?title=Special%3AAllpages&from=&namespace=10]


Working on a support tracking database. Here are the items we want to capture:

#Where deployed, Country
#Where deployed, City/Town
#Where deployed, School
#Date deployed
#Date record created (today's date)
#Current location/owner (olpc support, quanta, person's name)
#Product Serial Number
#Board version (B2, B3, B4, C, R1.0)
#NAND Image (482)
#OFW Image (q2c18)
#Wireless firmware image (110.16.p0)
#(other drivers?? School server specific drivers?)
#Battery type
#Battery Serial number
#Problem statement (from the end user), text
#Actual problem found, text
#Root Cause, text
#Bug(s) in trac (could be more than one)
#Resolution


'''Knowledge Base'''

I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.

First I need a tool or need to know how to use this wiki for that purpose.

Revision as of 20:37, 17 December 2007

Kimberley Quirk
Product Manager
OLPC



Working on a support tracking database. Here are the items we want to capture:

  1. Where deployed, Country
  2. Where deployed, City/Town
  3. Where deployed, School
  4. Date deployed
  5. Date record created (today's date)
  6. Current location/owner (olpc support, quanta, person's name)
  7. Product Serial Number
  8. Board version (B2, B3, B4, C, R1.0)
  9. NAND Image (482)
  10. OFW Image (q2c18)
  11. Wireless firmware image (110.16.p0)
  12. (other drivers?? School server specific drivers?)
  13. Battery type
  14. Battery Serial number
  15. Problem statement (from the end user), text
  16. Actual problem found, text
  17. Root Cause, text
  18. Bug(s) in trac (could be more than one)
  19. Resolution


Knowledge Base

I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.

First I need a tool or need to know how to use this wiki for that purpose.

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