Repair

This page is part of the XO Support FAQ.     Support Index | Print This Page

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For a full menu of in-warranty and post-warranty Support options, please check our Main Support Page.

Community Repair Centers

A community effort is underway to figure out an infrastructure for grassroots-run repair centers (because OLPC does not have the time or resources to manage thousands of repair centers on their own, and we're all about local collaboration and empowerment around here). See Repair centers for more information, including how to help. (The Disassembly page provides many photos summarizing the challenging process of safely taking apart your XO laptop.)

A list of interested groups that want to form repair centers is listed here. The repair center program has not started yet! There isn't yet a worked-out way to get parts out easily to grassroots groups. However, while waiting for a supply-chain solution to emerge, plenty of other planning, collaboration, and resource creation is going on in the meantime. Grassroots organizers or Community Repair Centers are strongly encouraged to list their groups on that page and discuss their plans and share their successes on the grassroots mailing list.

How You Can Help. And Meet Others who will Support You

• Assist with the Repair centers effort - information on how to help with that specific effort is posted on their page.
• Fix laptops in your area, and document the fixes on this wiki in the Repairs cookbook. Make tutorials and walkthroughs on how to replace damaged parts, what you can substitute for a lost charger, and whatever things you might encounter.
• If you have time to devote towards this, join Support gang and help field calls and emails from people who have no local repair options.
• Email < holt AT laptop DOT org > your phone number, to discuss your plans! Include a basic outline of your repair center proposal, and which business model(s) and/or volunteering model(s) you are considering towards sustainability. Be sure to include all the best times of the week when you want OLPC to call you back. OLPC will support all reasonable plans/suggestions, as long as they are thought out.
• Grassroots organizers of Community Repair Centers are strongly encouraged to discuss their plans and share their successes on the repairs mailing list and grassroots mailing list.
• Share your ideas and thoughts on repair on the talk page.

Do-it-yourself Repair Options

If you're comfortable with a screwdriver, there are a number of repairs that you can do at home. If you're interested in starting a repair center, you can find more information at Repair centers.

Simple repairs

These are relatively easy repairs that can be done with low effort and little equipment. Some simple repair guidelines and tools suggestions can be found at How to start a repair center.

• Replacing a screen
• Replacing a keyboard
• Replacing a touchpad

More advanced repairs

• Restoring an XO from bricked D6 firmware
• Replacing a lost charger

Commercial Repair Options

For folks who just can't wait and don't have a way of fixing things community-style, some suggestions are below. Note that this list (and indeed, this entire wiki page) is a community generated resource with suggestions, and inclusion of businesses on this list does not mean that they are partnered with, endorsed by, or otherwise have any kind of relationship with OLPC.

• RMS Logistics Out of Warranty Repair Center Post 30 Day Product Repair & Support

Parts List

A Repair Parts list is under development for Do It Yourself repairs. Help us find sources and alternatives!

Resources

• Jan 16, 2008 Birmingham News Story: Group from city sees ease of repairs on XO Laptop
• Wad's Repairs and support speech May 2008