Deployment Guide/Service Repairs: Difference between revisions
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==10. Service and Repair== |
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Laptops are shipped with an overstock of 1% of the order. These “extra” laptops should be used as replacements for failures in the field. To date, the vast majority of failures have involved problems with either the touchpad or keyboard. Thus the “broken” laptops are a ready supply of spare parts for other components, such as the display, the wifi antennae, and the motherboard. Most repairs, including replacement of the motherboard can be done in the field with just a screwdriver. The children can make these repairs themselves and are encouraged to do so by OLPC. Regional distribution of spare parts is something to consider, as well as the authorization of regional repair centers. |
Laptops are shipped with an overstock of 1% of the order. These “extra” laptops should be used as replacements for failures in the field. To date, the vast majority of failures have involved problems with either the touchpad or keyboard. Thus the “broken” laptops are a ready supply of spare parts for other components, such as the display, the wifi antennae, and the motherboard. Most repairs, including replacement of the motherboard can be done in the field with just a screwdriver. The children can make these repairs themselves and are encouraged to do so by OLPC. Regional distribution of spare parts is something to consider, as well as the authorization of regional repair centers. |
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Revision as of 11:57, 8 December 2008
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10. Service and Repair
Laptops are shipped with an overstock of 1% of the order. These “extra” laptops should be used as replacements for failures in the field. To date, the vast majority of failures have involved problems with either the touchpad or keyboard. Thus the “broken” laptops are a ready supply of spare parts for other components, such as the display, the wifi antennae, and the motherboard. Most repairs, including replacement of the motherboard can be done in the field with just a screwdriver. The children can make these repairs themselves and are encouraged to do so by OLPC. Regional distribution of spare parts is something to consider, as well as the authorization of regional repair centers.
While commercial-grade support could be arranged, it is discouraged by OLPC both because it tends to raise costs and it adds a level of external dependency that is unnecessary. If you feel the need to invest in support, we encourage you to make that investment locally: the local community really can do this themselves.
Most parts are inexpensive and easy to replace.