User talk:Kimquirk: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
(Removing all content from page) |
||
| Line 1: | Line 1: | ||
Kimberley Quirk<br> |
|||
Product Manager<br> |
|||
OLPC<br> |
|||
*Latest release for firmware: [[Firmware]] |
|||
*Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/> |
|||
*The Test pages: [[Test_issues]] |
|||
*The Support pages: [[Support]] |
|||
*Requirements pages: [[Requirements]] |
|||
*Next release, Release notes: [[OLPC_Ship.2_Software_Release_Notes]] |
|||
*New employee, getting started: [[NewSupportInfo]] |
|||
*Template pages: [http://wiki.laptop.org/index.php?title=Special%3AAllpages&from=&namespace=10] |
|||
Working on a support tracking database. Here are the items we want to capture: |
|||
#Where deployed, Country |
|||
#Where deployed, City/Town |
|||
#Where deployed, School |
|||
#Date deployed |
|||
#Date record created (today's date) |
|||
#Current location/owner (olpc support, quanta, person's name) |
|||
#Product Serial Number |
|||
#Board version (B2, B3, B4, C, R1.0) |
|||
#NAND Image (482) |
|||
#OFW Image (q2c18) |
|||
#Wireless firmware image (110.16.p0) |
|||
#(other drivers?? School server specific drivers?) |
|||
#Battery type |
|||
#Battery Serial number |
|||
#Problem statement (from the end user), text |
|||
#Actual problem found, text |
|||
#Root Cause, text |
|||
#Bug(s) in trac (could be more than one) |
|||
#Resolution |
|||
'''Knowledge Base''' |
|||
I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items. |
|||
First I need a tool or need to know how to use this wiki for that purpose. |
|||