Attaching Sugar logs to tickets: Difference between revisions
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* '''The relevant logs are in /home/olpc/.sugar/default/logs''', copy them to an usb stick and attach to the ticket from some other computer. |
* '''The relevant logs are in /home/olpc/.sugar/default/logs''', copy them to an usb stick and attach to the ticket from some other computer. |
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* Another interesting file to attach to the ticket is /var/log/messages. |
* Another interesting file to attach to the ticket is /var/log/messages. |
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If your bug involves the presence service, you might also want to follow the [[Telepathy-debug|steps outlined for debugging Telepathy]]. |
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Revision as of 07:39, 5 January 2008
If you provide debugging logs to a ticket, you'll be making it much easier to developers to fix the issue.
These are general steps to follow when providing logs for some bug:
- Open the terminal activity.
- Type the following:
echo 'export SUGAR_LOGGER_LEVEL=debug' >> /home/olpc/.xsession
- Reboot
- Do the minimal steps to reproduce the bug.
- The relevant logs are in /home/olpc/.sugar/default/logs, copy them to an usb stick and attach to the ticket from some other computer.
- Another interesting file to attach to the ticket is /var/log/messages.
If your bug involves the presence service, you might also want to follow the steps outlined for debugging Telepathy.