XO-1/Touchpad/Issues

This page is part of the XO Support FAQ.     Support Index | Print This Page

<imagemap>

Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]

1. Comment : there's some whitespace here:

rect 135 205 345 408 Other support

1. maybe desc none is better. testing.

desc none

</imagemap>

There are three known touchpad issues:

The pointer jumps to the bottom-right corner of the screen

This can happen right after you touch the touchpad. Rebooting often helps. We are testing a fix that should resolve this problem in the next software release, which we expect to be downloadable in early 2008. Until that is available, a standard USB mouse can be used to get around the problem.

This intermittent problem often goes away automagically after several minutes/hours.*

The four-finger salute (Escape + Frame + Right Arrow + Fn, with Fn pressed last) also usually fixes this.

The pointer moves around by itself

Instead of reliably following your finger, the pointer can move around on its own, sometimes when a hand is close to it. This means that your laptop may need to be recalibrated.

You can fix this problem by rebooting your laptop (turn off your laptop and restart it). After you restart your laptop, do not touch the touchpad for a few minutes. Automatic recalibration on bootup may fix the problem.

If restarting your XO doesn't work, please try the manual recalibration procedure (the four-finger salute):

1. Press the following three keys at one time: the upper left, upper right, and lower right of the keyboard.
2. Press the fourth key (the lower left) last, and then release all keys.

If the four-finger salute doesn't fix the problem, shut down the laptop and remove all power sources (power adapter and battery) from the laptop for 10 seconds. Add the power sources back to the laptop (reinsert battery and plug in power adapter) and power the laptop back on. Do not touch the touchpad while the laptop is powering up.

Mouse moves mostly vertically

The touchpad works fine vertically but is very jumpy horizontally. This appears to result from bad touchpad hardware. Users who've explicitly confirmed this detailed diagnosis may email "help AT laptop.org" to apply for an RMA return/replacement within 30 days of receipt of their laptop.