XO Troubleshooting Guide

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This is a troubleshooting guide for the XO laptop. It is geared toward troubleshooting production units running firmware version Q2D03 or greater.

Still very much a work in progress!! Feel free to add

Start Here

Problems powering on

If you are having problems turning on your XO, see Troubleshooting Power On.

Display problems

If you are having problems with the display on an XO laptop, see the Display diagnosis section.

Power and Battery problems

If you are having problems such as:

  • the battery is not charging
  • the battery is suddenly loosing charge
  • the power adapter isn't working

See the Power and Battery diagnosis section

Audio and Camera problems

If you are having problems with the audio (microphone, speakers, headphones, or microphone input) or camera on an XO laptop, see the AV diagnosis section.

Keyboard and Touchpad problems

If you are having problems with the keyboard or touchpad on an XO laptop, see the Keyboard diagnosis section.

USB problems

If you are having problems with the USB interfaces on an XO laptop, see the USB diagnosis section.

Common Procedures

The following are common debugging and test procedures: