XO Returns Test

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Revision as of 03:10, 26 November 2007 by Kimquirk (talk | contribs)
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XO Returns:

  1. Start return paperwork or enter all data into the returns database (not set up yet)
    • RMA number (where applicable)
    • Where the unit came from (return address)
    • Serial number, found under the battery
    • Problem statement from the source


Power Up Test

  1. Put in a known good battery, plug into known good power adapter
    • Battery charging LED should be on
    • Check for proper boot sequence for pre-activated laptop

Faults that need further investigation

  1. No power or battery LED
    • Try adjusting the power adapter connector for better connectivity
    • Try another power adapter
    • Return to Quanta: Failed input power module
  2. OK prompt - can't finish booting
    • Hold down the power button for >5 seconds
    • Power up again
    • Return to OLPC: Failed to boot
  3. Not activated; sad face
    • Hold down the power button for >5 seconds
    • Power up again
    • Return to OLPC: Failed to boot
  4. No serial number; sad face
    • Hold down the power button for >5 seconds
    • Power up again
    • Return to OLPC: Failed to boot