T-Mobile

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This page is part of the XO Support FAQ.     Support Index | Print This Page
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Overview

Give1Get1 donors can activate their T-Mobile offer here: http://laptopgiving.org/pin

You'll need the reference number and email address you originally used to place your Give1Get1 order. (The reference number is marked "PO:" on the FedEx shipping label that came on the box of your XO laptop. If you have not received it yet, please wait until it arrives.)

The reference number is not valid as a T-Mobile pin until the XO is confirmed as received, so there may be a day or so delay between the time you receive your XO and when your reference PIN is activated.

Verify that both are correct and, if you are still having problems, send email to: "service AT laptopgiving.org"

Note: T-Mobile does not provide access in your home; instead you need to go to (or be near) a business with a T-Mobile hotspot!