Wifi Troubleshooting Guide

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What information is needed to help diagnose wireless problems?

If you are experiencing problems with wireless connectivity, here is a list of information that you should provide your friends and OLPC community, so they can help you in the diagnosis of the wireless problems.

1. The software build on your XO. Please see this How to check the OS and firmware versions page to find your software build.

2. The access point/router brand, model, version, and firmware version (ideally).

3. The security configuration of your wireless home system. Most access points will be open (security disabled) by defualt. If you configured it to use cryptography (WEP, WPA, WPA2, etc) you should gather this information.

4. The description of the problem.

Other useful information you should consider adding to your description:

• Do you see the wifi Access Point in the mesh view?
• Have you previously successfully connected to this Access Point from an XO?
• Can you connect to the Access Point from another non-XO laptop?
• Is the Access Point displayed as protected (a lock badge appears), or as open in the mesh view? Is it consistent to the Access Point's configuration?
• When you click on the Access Point circle does it:
  
  • start blinking and after some time stop, without connecting? (no external white circle)
  • prompt for a window with:
    • a menu for "Encryption type" only
    • a menu for "Key type" and another for "Association Type"
• In case you have a protected Access Point what happens after you type in a passphase or a key?
  • It immediately returns and empty dialog window
  • Nothing happens when I click OK
  • The window disappears, the Access Point's circle starts blinking and after some time, the windows is displayed again.
  • The window disappears, the Access Point's circle starts blinking and after some time nothing happens (no connectivity - no white external circle)