User:Ixo/Support-Gang

Projects

• Help queue, category items
• close older items: (> 72 hours / 3 days)

  Ticket has gone more than 3 days without response from requester.
  Resolved until next requester email. 

• Volunteer information/contact page

Category Review

These are the RT categories for the Help queue

• DOA
• GettingStarted Questions
• Connectivity
• Connectivity - recommend return
• Activities won't load
• Activity Questions
• Flash - Web Games
• T-Mobile
• Touchpad issues
• Touchpad - recommend return
• X reboots
• X reboots - recommend return
• Other Products (HW)
• Other Products (SW)
• Hardware return
• Keyboard Issue
• Non-Warranty Repairs
• Other
• Other - return
• Donor Services
• Suggestions

XO'zine

(Phil, Seth, Iain, etc)

Target readers, news/items/notes

• Hardware
• Software
• Content

Focus/Acknowledgment:

• Projects underway
• People volunteers.
• Interesting stories, personal highlights.
• Interest group overview.
• Summary of blog posts, or wiki ?

Volunteer redirection

• Flow volunteers into projects needing help.
• Category of areas need help.
• Use category boxes in Wiki
  • Interests
  • Curator volunteer
  • Coordinator

Volunteer directory - picture, interests, current projects.