XO Troubleshooting Guide

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Problems powering on

Is the Power LED On ?

When the power button is pressed once, the power LED doesn't turn on

Is the boot sound playing ?

(If no boot sound is played,

Is the display lighting up ?

When the power button is pressed once, the power LED turns on, but the screen doesn't light up

Is activation failing (temp meta question) ?

Is the display just showing an XO ?

Display problems

Does one half of the display look bad ?

Does the display fade to white ?

Audio problems

USB problems

Common Procedures

Rebooting the Embedded Controller

The XO embedded controller (EC) occasionally becomes confused. To reset it, remove all power sources from the laptop:

  1. Take the battery out and remove the power adapter
  2. Wait 10 seconds to allow it to reset
  3. Power up the laptop

Reloading the software

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