This page is monitored by the OLPC team.
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If you have a broken XO and need to figure out what the problem is, start here.
- If your laptop won't get to the point where Sugar boots, or if you think the problem is with the physical machine rather than the software, see Hardware diagnosis.
- If the problem occurs when Sugar or an Activity is running, or you think the problem is in software, see Software diagnosis.
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A number of volunteer-run support efforts are available.
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Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XOs? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?
If you received your laptop through your school, your school will usually have a different repair system in place. Use it!
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If you know what part is broken and just need to learn how to take your XO apart to get to it, check out the excellent Disassembly tutorials.
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