XO Returns Test

XO Returns:

1. Start return paperwork or enter all data into the returns database (not set up yet)
   • RMA number (where applicable)
   • Where the unit came from (return address)
   • Serial number, found under the battery
   • Problem statement from the source

Power Up Test

1. Put in a known good battery, plug into known good power adapter
   • Battery charging LED should be on
   • Check for proper boot sequence for pre-activated laptop

Faults that need further investigation

1. No power or battery LED
   • Try adjusting the power adapter connector for better connectivity
   • Try another power adapter
   • Return to Quanta: Failed input power module
2. OK prompt - can't finish booting
   • Hold down the power button for >5 seconds
   • Power up again
   • Return to OLPC: Failed to boot
3. Not activated; sad face
   • Hold down the power button for >5 seconds
   • Power up again
   • Return to OLPC: Failed to boot
4. No serial number; sad face
   • Hold down the power button for >5 seconds
   • Power up again
   • Return to OLPC: Failed to boot