NewSupportInfo

Information for getting started as a new employee at OLPC:

• Get an account on the wiki: wiki.laptop.org
  • Bookmark various interesting URLs on the wiki (Support, Test, Test config notes)
  • Browse through the wiki
• Get an account on Trac: dev.laptop.org
  • Bookmark url for easy access
  • Browse through Trac to create some queries of interest: find all trac items related to returns or field problems
  • Click on 'Roadmap' on the left hand nav bar to see the feature roadmap
• Take a look at our current support database, Surfboard: tracker.laptop.org
  • Add new returns into the database
• Get an account on 'team wiki': laptop.org/teamwiki
  • Send email to kim with your username on teamwiki, to get access to the site
  • Explore team and tech wiki
• Sign up for various mailing lists: lists.laptop.org
  • Devel, Community-news, community-support, eco (engineering change orders), sugar, testing are some possibilities
• Get on IRC: irc.freenode.net
  • olpc, olpc-meeting, olpc-qa, sugar, olpc-devel (irc.oftc.net)
• Start up an XO and begin exploring
  • Figure out the version of OS and OFW
  • Figure out how to upgrade: Autoreinstallation