Attaching Sugar logs to tickets

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If you provide debugging logs to a ticket, you'll be making it much easier to developers to fix the issue.

These are general steps to follow when providing logs for some bug:

  • Open the terminal activity.
  • Type the following:
echo 'export SUGAR_LOGGER_LEVEL=debug' >> /home/olpc/.xsession
  • Reboot
  • Do the minimal steps to reproduce the bug.
  • The relevant logs are in /home/olpc/.sugar/default/logs, copy them to an usb stick and attach to the ticket from some other computer.
  • Another interesting file to attach to the ticket is /var/log/messages.

If your bug involves the presence service, you might also want to follow the steps outlined for debugging Telepathy.

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