G1G1 Fulfillment Information
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How to order an XO
One Laptop per Child will sell its XO Laptops at Amazon.com/xo starting November 17 for $399 plus shipping and handling. We hope this will become a progressively more global offering over time. These XO Laptops will run the Sugar learning environment (and possibly another desktop Linux environment).
Free XO laptops are also available to proven community contributors. No matter how you contribute to the OLPC community, you need simply document your project for approval here:
G1G1 Fulfillment Details
Notes on G1G1 shipment
Update: 26 March 2008
Update: 19 March 2008
About that download: Your XO will not work with a encrypted WIFI router. If your home WIFI is not encrypted, then you are currently at risk: anyone near your home may access your home network. This has nothing to do with OLPC. If your home WIFI is properly encrypted, your new XO cannot use it. At my house, we temporarily opened the WIFI access. this permitted our new XO to access the internet and download the latest XO software. We then reverted our WIFI to password protected.
Update: 15 March 2008
This is different (and better) than the notice I had received previously about the "late March" delivery. If you're paying attention to these updates, you might wanna check laptopgiving.org to see if your status has changed too!
Update: 20 February 2008
We wanted to update you on the status of your XO laptop.
Our production schedule is still on track and we expect to deliver your laptop by the middle part to end of March. Your donation is in queue and ready for shipment as soon as we receive additional laptops.
You can continue to check on your order status at www.laptopgiving.org.
If you have any other questions regarding your XO laptop, please do feel free to reply to this email or contact our Donor Services team at 1-800-201-7144.
Thank you again for your patience and understanding.
Update: 2 February 2008
Update: 29 January 2008
Well, it seems that some have still not received their laptops as of today. That said, there are a few things to report:
OLPC extends our apologies to our North American Give One Get One Donors who have not yet received their XO laptops. The OLPC team has been working hard with our partners to resolve all open issues. Timely communication with many of our donors has been poor, and we sincerely apologize for any confusion, frustration and disappointment this has caused.
If you have not yet received your XO laptop, you should be getting an individualized email that addresses your specific situation.
Update: Order status emails were sent Monday 21 January. However, some donors have reported that (as with other past emails from OLPC) these being marked as "junk" and directed to their spam folder. Gmail is mentioned as one mail service that has done this. Please check your spam or junk mail folders to see if any OLPC message have ended up there.
During the reconciliation process of the “get” laptops shipped during Give One Get One, a number of unfulfilled order records were uncovered. We understand that another ~5000 XO laptops were shipped on Monday (January 21). If your laptop has shipped, you will also receive a follow-up email with tracking information.
The remaining Give One Get One orders pose an extra challenge, as they either have incomplete or no shipping and contact information, or they fail to show up in the ordering system at all.
We'll be adding additional phone lines and shifting agents to reduce wait times. A further reconciliation of the data will be conducted this week, although hopeful, we can anticipate additional incomplete orders. We humbly ask for your help and your continued support and patience as we concentrate our efforts on ensuring that every one of our supporters gets his/her XO as quickly as we possibly can get it to them.
Again, please accept our apologies and we sincerely thank you for your patience. Please check back on this page for up to date information.
Is your shipping address in Canada?
Most Canadian orders shipped out of the Toronto area / Mississauga and (in most cases!) arrived in late January. Latecomers (caused by billing/address exceptions etc) should arrive in February or March. Deliveries to Canadian PO Boxes are similarly underway.
You can check on the status of your laptop by visiting http://laptopgiving.org -- you will need your reference number OR the email address you used when donating. If you are unable to track your laptop, please contact OLPC Donor Services at 800-201-7144 or email@example.com. Or, if exceptional situations arise, email "help @ laptop.org" with your complete order details.
Is your shipping address a PO Box in the United States?
Fedex does not currently deliver to PO Boxes in the USA. However, OLPC's shipping partner has arranged for shipping to donors whose PO Boxes remain on file. The bulk of these PO Box orders began shipping via USPS in late January, and will continue into February and March 2008. Monitor your order's status here: http://laptopgiving.org
Is your shipping address valid?
You can check the validity of US addresses here: http://zip4.usps.com/zip4/welcome.jsp
Please check the validity of your FedEx shipping address here: https://www.fedex.com/saac/
Do you have an email with a Fedex Tracking Number?
Please enter your tracking number on the Fedex Tracking Site.
If the package was left at your shipping address, please check with Fedex for delivery problems.
If the package was not left at your shipping address, or was "returned to to sender", please forward the email with the tracking number and your order number
to Help [at] laptop [dot] org with FEDEX and your Order Number in the subject line of your email
Do you have an OLPC Customer Support or PayPal Confirmation Email?
If you received an email confirming your order, and you have not received a Fedex Tracking Number, we recommend:
1) Try the NEW Order Tracker at http://laptopgiving.org using your original email address, OR your 10-digit reference number.
2) If that fails to clarify, please send:
(or PayPal confirmation number if you have no such records)
to Help [at] laptop [dot] org with SHIPPING and your Reference/Confirmation Number in the subject line of your email
Questions about the T-Mobile 1-year offer
See here for more info.