G1G1 Fulfillment Information

To get an overview of how the process of getting your G1G1 laptop to you works (or how it might have not), see How laptop delivery works and How laptop delivery breaks.

Did you place your order after Nov 27 2007?

Give1Get1 holiday shipping/delivery time estimates are here.

Is your shipping address in Canada?

Canadian orders are being shipped out of the Toronto area (Mississauga) and your XO laptop will (in most cases!) arrive well before the end of January. Any latecomers (caused by billing/address exceptions etc) should arrive in February. You can check on the status of your laptop by visiting http://laptopgiving.org -- you will need your reference number or the email address you used when donating. If you are unable to track your laptop, please contact OLPC Donor Services by calling 1-800-201-7144 for assistance. Or, if exceptional situations arise, email "help @ laptop.org" with your complete order details.

Is your shipping address a PO Box in the United States?

Fedex does not currently deliver to PO Boxes in the USA.

Please call Donor Services at 800-201-7144, open Monday to Friday 9am - 8pm Eastern time, you will be prompted for the Change shipping address option.

Do you have an email with a Fedex Tracking Number?

Please enter your tracking number on the Fedex Tracking Site.

If the package was left at your shipping address, please check with Fedex for delivery problems.

If the package was not left at your shipping address, or was "returned to to sender", please forward the email with the tracking number and your order number

to Help [at] laptop [dot] org with FEDEX and your Order Number in the subject line of your email

Do you have an OLPC Customer Support Email from December?

If you received an email stating that your XO would ship by 15 Jan, and you have not received a Fedex Tracking Number,

please send

• Order Number
• Order Date
• Order Method (PayPal/Phone)
• Shipping Address
• Day and Evening Phone numbers

to Help [at] laptop [dot] org with SHIPPING and your Order Number in the subject line of your email

Do you have a PayPal confirmation Email?

If you have a PayPal confirmation Email, please send that with any order number (usually 70000....)

to Help [at] laptop [dot] org with SHIPPING and your Order Number in the subject line of your email