Support Gang/RTFM

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  This page is part of the OLPC Support Gang.   [ Request Tracker's Frequently Mentioned | Weekly meetings ]
XO Support

RTFM reworking

The purpose of this page is to allow collaborative reworking of the RTFM template responses by the support gang crew.

The sections below (one per topic) all have this structure.

  • Comment This is where comments like merge with #22 or out-dated, delete should go
  • CLASS = (OLPCFAQ or Volunteer) I don't think we are using these effectively
  • OLD TITLE = This is the title as it exists
  • OLD TITLE2 = Some have sub-titles that can be important in picking between similar, but different responses
  • OLD TEXT = The text that currently exists
  • NEW TITLE = Some titles could use reworking to be more standard or more informative
  • NEW TEXT = Some topics need to be reworded entirely.

Top-level reorg ideas

NEW TITLE's for all entries

  • using a BIGCATEGORY / Subinformation / detail structure.
  • The currently proposed big categories are
    • OLPC
    • G1G1
    • HARDWARE
    • WIRELESS
    • USAGE
    • GENERAL
    • RMA

Listing of RTFMs

Deleting these as comments get transferred to RTFM

RTFM #92

  • Comment Use #17 for a while until turn-off confirmed
  • CLASS = OLPCFAQ
  • OLD TITLE = T-Mobile, too late to sign up now
  • OLD TEXT =


I am very sorry, but the window of eligibility for activating the T- Mobile offer expired on June 30th, 2008. There is nothing that OLPC can do for you at this time other than thank you again for participating in the G1G1 program.

As stated in the terms and conditions of the G1G1 offer: http://www.laptopgiving.org/en/terms-and-conditions.php

"G1G1 participants may elect to be eligible for one year of T-Mobile HotSpot service, provided without charge by T-Mobile USA. T-Mobile estimates the value of this service at more than $350. OLPC Foundation assumes no responsibility for any goods or services offered or made available by any third party to participants in the G1G1 initiative."

With Regret,

OLPC Support Volunteer Staff


  • NEW TITLE = G1G1: T-Mobile, too late to sign up now
  • NEW TEXT =

RTFM proposed new (no number yet)

  • Comment Use to replace 83
  • CLASS = OLPCFAQ
  • OLD TITLE = Donate my Get one (to a child)
  • OLD TEXT = "

Thank you for you interest in seeing that your Get One XO laptop gets put to good use and for offering to donate your XO back to OLPC!

Please repackage the laptop, battery and charger in the the original packaging (if possible) or pack safely in a box and send to:

<elided>

We cannot guarantee that your laptop will go to a child, in part because we would like every child to have the same joy of opening a brand new XO laptop of theirvery own that we hope you felt. This is also in part because the cost of re-shipping a single laptop to a deployment site is much greater (per laptop) than the cost of bulk shipments direct from the factory. In addition, many of our deployments are getting laptops with specially designed local language keyboards and your laptops have the US International Keyboard layout silk-screened on the membrane.


We have a special plan for "pre-loved" Get One XO laptops like yours that come back in from the Give One - Get One program. We call it our Developers Program. We started this program off with a small number of prototype XO laptops and the need for laptops has been growing as more and more highly qualified developers have stepped forward to donate their time to write new programs that take advantage of the unique features of the XO laptop.

In the Developers Program, your XO laptop will go to a carefully-screened applicant that has described to us exactly how they would use it to create new software for the XO laptop that they will donate back to the OLPC effort and that we will share with our deployment partners worldwide. In this way, your donated Get One XO laptop will not only help one deserving child (as your Give One will), it will help all children that currently have (or will get) an XO laptop. We think that is a pretty special job for one little laptop and we hope you will be happy knowing that your gift will be one that keeps on giving.


Thank you for your support of OLPC and for your dedication to helping children worldwide! "

  • NEW TITLE = G1G1: Donate XO : Donate laptop back to OLPC
  • NEW TEXT =

RTFM Laptops for Nepal, no number yet

  • Comment no number yet, not in RTFM at the moment
  • CLASS = OLPCFAQ
  • NEW TITLE = OLPC: Laptops for Nepal
  • NEW TEXT =

Thank you for your interest in OLPC and for your efforts to bring XO laptops to more children in Nepal.

Please see this page on our web-site for more information on obtaining large numbers of laptops through our Give Many program. You have reached the volunteer help line, but we are happy to try to help get you more information.

http://laptopfoundation.org/en/participate/givemany.shtml

I would like to point you to some of the information available on the OLPC wiki. There is a great deal of very exciting activity going on in Nepal:

http://wiki.laptop.org/go/OLPC_Nepal

I would also encourage you to join the e-mail discussion list on Nepal that we host and introduce yourself to the members of that list in an e-mail:

http://lists.laptop.org/pipermail/nepal

There is also a discussion group on starting grassroots efforts that may be of interest:

http://lists.laptop.org/pipermail/grassroots

In order to achieve it's mission worldwide, OLPC works to assist grassroots efforts and encourages them to work together and share their experiences. There is a very strong grassroots community organization that is making much of the current activity in Nepal happen, Open Learning Exchange Nepal (OLE Nepal).

http://wiki.laptop.org/go/OLE_Nepal

OLE Nepal is conducting several pilot deployements in Nepal:

http://wiki.laptop.org/go/Bashuki_Journal

http://wiki.laptop.org/go/Bishwamitra_Journal

I would like to encourage you to make contact with OLE Nepal, they are a terrific group of people and they are doing excellent work. I am sure they would be more than willing to discuss their efforts with you. I suspect that might be far more helpful to you than anything a volunteer like myself in the U.S. could have to offer in terms of advice. OLE Nepal has developed (and shares) training materials and educational materials in Nepali, we are actually quite excited about getting them translated into English and other languages for the benefit of other pilot deployments.

http://olenepal.org/contact_us.html

I hope this information will help you in accomplishing your goal of helping the children of Nepal.

OLPC Support Volunteer.

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