Talk:How laptop delivery breaks

Most of the V2 changes to this page - expanding it about 4x in size - were by me, "ThatSeattleGuy". I didn't remember to sign in before I made them, so the logs will just show my IP address.

Who maintain this article?

I suppose that this matter is unable to covered by volunteers and the donors require an official comment by OLPC. In this case, all information must be accurate against the trouble and only a confirmed fact is needed to solve the problem actually. Therefore, I believe this article ought not to be a draft and I would suggest that OLPC team should be responsible for this page. -- LeeSI 01:52, 18 January 2008 (EST)

This page is being created and maintained largely by the OLPC support-gang, the same ~50-person volunteer squad that answers help at laptop dot org tickets, helps donors fix their laptops, and so on. We're working with Kim Quirk and Adam Holt, among other OLPC staff members, to get, post, and confirm information, so the content on these pages isn't just coming out of left field. A lot of emails, phone calls, and chats are going back and forth very rapidly right now, and these pages are our current collective understanding of the situation in an attempt to be absolutely as transparent as possible. The things on these pages are correct to the best of our knowledge - however, we're putting big red DRAFT! DRAFT! flags up because the situation is changing so rapidly, messages are flying so fast, and in this kind of situation it's very easy for information to become erroneous and outdated (even within hours of posting) and we want to make sure people understand that. At least that's my personal take on the situation right now. Mchua 02:01, 18 January 2008 (EST)

Thank you for your kind reply. I see. Then, how about 'Report' with the above explanation instead of draft taggin? Why don't you give this article more weight? That may win the more confidence of the donors, I think, and the frustrated donors can believe — or see at least — OLPC to be really doing something for them. Anyhow, we all ought to satisfy who trust us. -- LeeSI 03:08, 18 January 2008 (EST)

I (ThatSeattleGuy) added the bulk of the article this afternoon, drawing on sources including the discussions at the OLPCNews forums, the olpc.osuosl.org forums, and well as my own professional experience in designing and maintaining order fulfillment systems. I take responsibility for the information, but I am emailing Adam Holt to get confirmation of some of the finer details. (Example: Patriot's role is still murky - order processing? customer phone support? email support? all three?) I'll keep updating it as I receive information, but of course others are free to do so as well. [David 02:24 18 January 2008 (EST)]

I'd take off my hat to your efforts. :-) -- LeeSI 03:08, 18 January 2008 (EST)