User talk:Kimquirk
Kimberley Quirk
Product Manager
OLPC
- Latest release for firmware: Firmware
- Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/>
- The Test pages: Test_issues
- The Support pages: Support
- Requirements pages: Requirements
- Next release, Release notes: kqrelease
Working on a support tracking database. Here are the items we want to capture:
- Where deployed, Country
- Where deployed, City/Town
- Where deployed, School
- Date deployed
- Date record created (today's date)
- Current location/owner (olpc support, quanta, person's name)
- Product Serial Number
- Board version (B2, B3, B4, C, R1.0)
- NAND Image (482)
- OFW Image (q2c18)
- Wireless firmware image (110.16.p0)
- (other drivers?? School server specific drivers?)
- Battery type
- Battery Serial number
- Problem statement (from the end user), text
- Actual problem found, text
- Root Cause, text
- Bug(s) in trac (could be more than one)
- Resolution
Knowledge Base
I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.
First I need a tool or need to know how to use this wiki for that purpose.
