XO Returns Test

XO Returns:

1. Start return paperwork or enter all data into the returns database (not set up yet)
   • RMA number (where applicable)
   • Where the unit came from (return address)
   • Serial number, found under the battery
   • Problem statement from the source

Power Up Test

1. Put in a known good battery, plug into known good power adapter
   • Battery charging LED should be on
   • Check for proper boot sequence for pre-activated laptop
   • If boot up is successful, then the problem may be in the battery or power adapter.

Battery Test

1. Unplug the power adapter; use the battery that was returned with the laptop
2. Press the power button
   • Power LED should come on
   • Check for proper boot sequence for pre-activated laptop
   • If Battery LED comes on red, add power adapter and let it try to charge up for 1 hour.
   • Remove power adapter
   • Repeat check for proper boot
   • If the laptop gets to the Sugar home screen, hover over the battery icon. It should show more than 30% charge (after an hour of charging with the adapter)
   • If the battery doesn't hold a charge, return to Quanta: Battery fails to charge.

Power Adapter Test

1. Remove the battery and use the adapter that was returned with the laptop
2. Press the power button
   • Power LED should come on
   • Check for proper boot sequence for pre-activated laptop
   • If the laptop boots into the Sugar home screen, then the adapter is good. The battery icon should be empty (no battery)
   • If there is no power LED and the laptop boots up properly with another source of power, then this adapter is bad. Return to Quanta: Power adapter fails

Boot Sequence Faults that need further investigation

1. No power or battery LED
   • Try adjusting the power adapter connector for better connectivity
   • Try another power adapter
   • Return to Quanta: Failed input power module
2. OK prompt - can't finish booting
   • Hold down the power button for >5 seconds
   • Power up again
   • Return to OLPC: Failed to boot
3. Not activated; sad face
   • Hold down the power button for >5 seconds
   • Power up again
   • Return to OLPC: Failed to boot
4. No serial number; sad face
   • Hold down the power button for >5 seconds
   • Power up again
   • Return to OLPC: Failed to boot