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ALLAN VICTORIO B. ALANO ___________________________________________________________________________________ A.Bonifacio Drive, Ambion Compound, Silang Crossing West , Tagaytay City 4120 Home # : 046 413 4462 Mobile # : +63.905.347.3989 email: ___________________________________________________________________________________ Education Bachelor of Science in Information Technology Dipolog Medical Center College Foundation ( ___________________________________________________________________________________ International Certifications Cisco Certified Network Associate ( Cisco Networking Academy Dell Certified Systems Expert ( Dell Inc. ___________________________________________________________________________________ Work Experience eTelecare Global S olutions Inc. Tech Support Professional May 2007 - Present +63 (02) 916 5670 ( Northgate Cyberzone, Filinvest Corporate City , Alabang, Muntinlupa City 1770 · Fault diagnosis and resolution of software/ hardware on desktop and portable systems. · Coordination of repairs and parts replacements · Software installation and decommissioning of desktop and portable hardware · Manage and implement desktop projects and products – support global and local desktop initiatives such as XP hot fix which may involve cross streams collaboration · Support for remote clients · Adhere to strict Key Performance Index (KPI) · Act as focal point for users and coordinate issues/requests through to resolution/completion · Escalate issues in a timely manner that may impact the business/users. One Laptop per Child Foundation Application Developer ·Developing kid-friendly learning softwares for XO-1 portables. March 2009 - Present email : Phone : + 1(617) 452-5663 ___________________________________________________________________________________ Technical S kill s ·Systems Administration (Linux / Windows) ·Web Development ·Graphics Design ·Support Engineering ·Systems / Network Security ·Software Testing ·Proficient in MS Office Applications ·Wifi Setup ·Vmware Installation and Maintenance ·Data backup and migration ·Opensource SW Advocate ·Data Mining ·Data Recovery ·Data Warehousing ___________________________________________________________________________________ S oft s kill s and competencies ·Team Player ·Goal-oriented ·Committed ·Driven ·Self-motivated ·Fast learner ·Excellent communication skills ·Resourceful ·Effective analytical,problem solving and decision making skills ·Detail-oriented ·Multitasking capabilities ·Assertive ·Self-starter ·Willingness to self-educate ·Willingness to travel ___________________________________________________________________________________ S cholar ship Eufrocina Yap Tan Scholar (Dipolog Medical Center – College Foundation) ___________________________________________________________________________________ References Mr. Vicente Torres +63 (046) 483 0888 (Landline) F & B Manager Tagaytay Highlands International Marie Grace Pausal +63 905 3729602 (Mobile) Freelance Programmer Ian Wate +63 906 7011211 (Mobile) Freelance IT Security Expert Betsy Taguran +63 918 470 9279 (Mobile ) Tech Support Manager eTelecare Global Solutions Inc .

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