User talk:Mchua/Braindumps/G1G1 response: Difference between revisions
(New page: #3 needs more explanation. This statement does not match JoeUser's perception of the situation, so additional education will be required.) |
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#3 needs more explanation. This statement does not match JoeUser's perception of the situation, so additional education will be required. |
#3 needs more explanation. This statement does not match JoeUser's perception of the situation, so additional education will be required. |
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Our audience includes: |
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# rubberneckers; just watching the accident as we drive by, kinda entertaining. |
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# where's my XO? potential members of the happy XO family, if we could get it to them. |
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# where's the exit? previous potential members of HappyXO now looking just to get out. |
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We help both 2 and 3 if we can provide answers. otherwise, we're just serving #1 |
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Most important message: if you still want an XO, we'll get an XO to you. It might take us a while, but you will not be forgotten. |
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Next most important message: if you no longer want an XO, we'll get you a refund. Today. Here's how: |
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Third message, if you're upset at us because we told you we would get it to you earlier than we could, we are sorry. we screwed up. |
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4th message: if you're on the fence between XO and refund, and need more information, we can't give you any at this time. you can bail now or wait a while and bail later. |
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IMHO: OLPC needs to make a public policy statement guaranteeing a refund to people who want one even beyond the original 30 day period. We're not in a position to force that policy. |
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Latest revision as of 20:29, 25 January 2008
- 3 needs more explanation. This statement does not match JoeUser's perception of the situation, so additional education will be required.
Our audience includes:
# rubberneckers; just watching the accident as we drive by, kinda entertaining. # where's my XO? potential members of the happy XO family, if we could get it to them. # where's the exit? previous potential members of HappyXO now looking just to get out.
We help both 2 and 3 if we can provide answers. otherwise, we're just serving #1
Most important message: if you still want an XO, we'll get an XO to you. It might take us a while, but you will not be forgotten.
Next most important message: if you no longer want an XO, we'll get you a refund. Today. Here's how:
Third message, if you're upset at us because we told you we would get it to you earlier than we could, we are sorry. we screwed up.
4th message: if you're on the fence between XO and refund, and need more information, we can't give you any at this time. you can bail now or wait a while and bail later.
IMHO: OLPC needs to make a public policy statement guaranteeing a refund to people who want one even beyond the original 30 day period. We're not in a position to force that policy.