OLPC:Webpage corrections needed

Walter is working to fix factual errors and outdated information on non-wiki websites (primarily http://laptop.org and http://laptopgiving.org). Please list critically needed (read: will lead users into a dead end) edits here in as much detail as possible. This isn't the place to give suggestions on how to redesign/overhaul the entire website - try to keep it to fixes that can be made in 10 minutes or less so we can get things changed immediately.

Laptopgiving.org

http://64.34.176.239/laptop_giving/index.html

The email address has a higher priority than the tracking number.

If you enter something into both fields, the email address determines the response.

IMHO, this is bss aackwards. The tracking number should provide the best source for data in the database since it's unique. There could be multiple orders per email or folks could be using the wrong email address. Even if they put in the correct tracking, they'd get the wrong information.

(Yes, the instructions say enter email OR tracking. I hope nobody here is going to argue that folks actually read instructions 8-) )

Also, there should be some examples of valid reference numbers. Folks have received many types of numbers (Paypal, etc) they don't always know what is being asked for.

Here are some:

"Order numbers are always 10 digits, but could be in the format 
70000xxxxx, 80000xxxxx, 9xxxxxxxxx, or 252xxxxxxx."

http://laptopgiving.org/en/shipping-information.php

• should mention Ethiopia is the 6th country receiving G1G1 laptops
• no link to instructions (Kim's "if your order is still lost" escalation instructions - not sure if these are online in a place other than this forum post) in case your laptop hasn't arrived by the listed date.

http://64.34.176.239/laptop_giving/get_tracking.php

The above URL is the same as http://web1.greenwoodhall.com/laptop_giving/get_tracking.php.

"We are working hard to ship all XO Laptops. If you live in Canada, you should receive your laptop in the January/February timeframe. Most laptops to US based donors have already shipped. You can check on the status of your laptop by visiting www.laptopgiving.org. You will need your reference number or the email address you used when donating. If you are unable to track your laptop or have not received it, please contact OLPC Donor Services by calling 1-800-201-7144 for assistance"

The link is broken; this is after asking for an email ID to track an order (and confirming it with my real email; fake emails get bounced back to the ID-entry page).

Steps to reproduce:

1. go to http://64.34.176.239/laptop_giving/index.html
2. enter "sholton@mindspring.com" and click Submit
3. click on the ". You can check on the status of your laptop by visiting www.laptopgiving.org." link.

Post examples of tracking numbers

From alc: Some examples of proper reference number, perhaps after the field? Folks have received all sorts of numbers and many don't seem to know which one the web page is looking for (especially those that have never received a reference number)...

laptopfoundation.org

• The GM system is not very well explained on the http://laptopfoundation.org/en/participate/givemany.shtml website. It sounds like a simple "you email and give us money, we give you laptops" transaction; there's nothing in there about a proposal.