Talk:Olin repair center: Difference between revisions
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sounds to me like you should have an rt queue to track fixes, and to keep in contact with the people you are fixing them for. Watch your logistics closely as far as tracking what comes in and what goes out. (from Babbing) |
sounds to me like you should have an rt queue to track fixes, and to keep in contact with the people you are fixing them for. Watch your logistics closely as far as tracking what comes in and what goes out. (from Babbing) |
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== Test untrained-user repairs == |
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I'd love to get observations on how users try to fix their own laptops - what stops them? what scares them? what breaks? How can we turn people from timid, technically-unskilled "can I just hire you to do it for me?" folks into knowledgeable, confident hackers? Get non-engineers with little computer experience into the room, hand them tools and point them towards resources, and see at what point that breaks down (and then build tools and resources to get them past that point, or get the community to help). I'd like to make it as easy as possible for people to do things on their own ''without'' the benefit of a repair center and loads of shiny equipment nearby. [[User:Mchua|Mchua]] 02:02, 11 February 2008 (EST) |
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== Tracking suggestion == |
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One suggestion: Track battery serial numbers independently from |
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laptops. If there are other major pieces that you end up pulling |
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apart, they probably have serial numbers too (e.g. keyboards or |
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screens). But I suspect a lot of people will be swapping batteries |
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around, trying to make broken laptops work, since they are movable |
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even without tools. |
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== To do == |
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* figure out what kind of screws there are and order extras |
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* more screwdrivers |
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* how to replace/repair screen ribbon cable |
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== Help us decide what spare parts to stock! == |
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Please take a moment before Friday, May 20, 2008 to fill out a 7-question survey about what you've been doing with your repair center so far. This will help us figure out what to stock in the spare-parts store - more at the announcement [[Talk:Repair_centers#Help_us_decide_what_spare_parts_to_stock.21|here]]. Thanks! [[User:Mchua|Mchua]] 09:16, 23 May 2008 (EDT) |
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== How does the process work for local pilots? == |
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Will students contact you individually, or would you rather have a teacher contact you on behalf of the student, or is there a form (especially for younger students) that you will have them fill out to describe the problem? [[User:Mchua|Mchua]] 02:38, 15 September 2008 (UTC) |
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Latest revision as of 02:38, 15 September 2008
Tool suggestion
sounds to me like you should have an rt queue to track fixes, and to keep in contact with the people you are fixing them for. Watch your logistics closely as far as tracking what comes in and what goes out. (from Babbing)
Test untrained-user repairs
I'd love to get observations on how users try to fix their own laptops - what stops them? what scares them? what breaks? How can we turn people from timid, technically-unskilled "can I just hire you to do it for me?" folks into knowledgeable, confident hackers? Get non-engineers with little computer experience into the room, hand them tools and point them towards resources, and see at what point that breaks down (and then build tools and resources to get them past that point, or get the community to help). I'd like to make it as easy as possible for people to do things on their own without the benefit of a repair center and loads of shiny equipment nearby. Mchua 02:02, 11 February 2008 (EST)
Tracking suggestion
One suggestion: Track battery serial numbers independently from laptops. If there are other major pieces that you end up pulling apart, they probably have serial numbers too (e.g. keyboards or screens). But I suspect a lot of people will be swapping batteries around, trying to make broken laptops work, since they are movable even without tools.
To do
- figure out what kind of screws there are and order extras
- more screwdrivers
- how to replace/repair screen ribbon cable
Help us decide what spare parts to stock!
Please take a moment before Friday, May 20, 2008 to fill out a 7-question survey about what you've been doing with your repair center so far. This will help us figure out what to stock in the spare-parts store - more at the announcement here. Thanks! Mchua 09:16, 23 May 2008 (EDT)
How does the process work for local pilots?
Will students contact you individually, or would you rather have a teacher contact you on behalf of the student, or is there a form (especially for younger students) that you will have them fill out to describe the problem? Mchua 02:38, 15 September 2008 (UTC)