User:Katie/Support: Difference between revisions

From OLPC
Jump to navigation Jump to search
mNo edit summary
 
(16 intermediate revisions by the same user not shown)
Line 6: Line 6:
{{GiveOnePhotos}}
{{GiveOnePhotos}}


==Getting Started, Troubleshooting Resources==
==Getting Started==


* Learn about your XO laptop and what it can do here: http://laptop.org/start
* [http://laptop.org/start Learn about your XO laptop] and what it can do


* Download a copy of the [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] (17.5MB).
* Read our [[User Guide]] or Printable [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] (17.5MB).

⚫
* [[Books#Books|Read an online book]]

* Select a new [[Activity]] for your XO

==Knowledge Base & Troubleshooting==

⚫
* If your [[Give One Get One]] XO laptop is defective, please call [[Support_FAQ#My_XO_laptop_won.27t_power_on|800-201-7144]] within 30 days of receiving it.


* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].
* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide''].


* Check our Technical [[Support FAQ]], which is our brand-new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.
⚫
* Your child can read an [[Books#Books|online book]]


⚫
* Our [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] will answer most Donor Services questions, and our more detailed [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].
⚫
* If your XO laptop is defective—and you received it through the Give1Get1 program—please call [[Support_FAQ#My_XO_laptop_won.27t_power_on|800-201-7144]] within 30 days of receiving it.


* If you are stuck, please email us at [mailto:help@laptop.org help AT laptop.org]; make sure to include a detailed description of your problem! '''We apologize for the current delay in responding to some emails, as we staff up volunteers.'''
⚫
* Check our <b>[[Support FAQ]]</b>, which is our brand-new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.<br>Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions.<br>Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]].


* If you are stuck, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem! <b>We apologize for the current delay in responding to some emails, as we staff up volunteers.</b> Contact "holt AT laptop.org" if you want to join our [http://lists.laptop.org/listinfo/support-gang Community Support Volunteers], either online or in person in Cambridge, Massachusetts. To apply, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!
* Join our [http://lists.laptop.org/listinfo/support-gang Community Support Volunteers], either online or in person in Cambridge, Massachusetts. To apply, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!


⚫
* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008.
* Join our community forums—below—for more direct participation and responses.


==Community/Live Support==
== Join the XO Community ==


XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:


* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
* If you can't find your questions on the wiki, ask them on the newly relaunched [http://forum.laptop.org Community Support Forum]
<!--- ~~~~ moved the commmunity group to a more prominent position --->
* [[Presentations|XO Roadshows]] - See the XO in action


* See the Xo in action at an [[Presentations|XO Roadshow]]
⚫
* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].


⚫
* Initiate or join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Independent [http://tech.groups.yahoo.com/group/OLPC-US/ Community Tech Support] groups are also blossoming
⚫
* Please join our <b>[http://en.forum.laptop.org/chat Live Chat on the web!]</b> Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]].<br>You can also access IRC on your XO laptop using the [[XoIRC]] activity.


⚫
* Please join our '''[http://en.forum.laptop.org/chat Live Chat on the web!]''' Advanced users can download [[XoIRC|IRC to the XO]] and [[IRC|explore many OLPC chat channels]]
* Join a mailing list: http://lists.laptop.org<br>
⚫
For example: <i>[http://lists.laptop.org/listinfo/community-support community-support]</i>
<br>For example: <i>[http://lists.laptop.org/listinfo/olpc-open olpc-open]</i>.
<br>For example: <i>[http://lists.laptop.org/listinfo/community-news community-news]</i>
<br>For example: <i>[http://lists.laptop.org/listinfo/grassroots grassroots]</i>


* Read/Comment on OLPC developers' blogged newsbits:<br>http://planet.laptop.org<br>http://lists.laptop.org/pipermail/community-news/
* Join one of the many [http://lists.laptop.org email lists] for [http://lists.laptop.org/listinfo/community-support general community-support], [http://lists.laptop.org/listinfo/olpc-open open discussion], [http://lists.laptop.org/listinfo/community-news community news],
⚫
or general [http://lists.laptop.org/listinfo/grassroots grassroots support]


* Read/Comment on [http://planet.laptop.org OLPC developers' blogged newsbits] or [http://lists.laptop.org/pipermail/community-news/ our community news]
⚫
* Educators and others may get involved at many different levels:<br>http://wiki.laptop.org/go/Getting_involved_in_OLPC<br>http://wiki.laptop.org/go/Participate<br>http://wiki.laptop.org/go/Contact_OLPC<br>http://laptopfoundation.org/en/participate/<br>Or email "volunteers AT laptop.org"


⚫
* Educators and others may [Participate|get involved] at many different levels [[Getting involved in OLPC]], [[Contact OLPC]], [http://laptopfoundation.org/en/participate/ help the foundaton] Or email [mailto:volunteers@laptop.org "volunteers AT laptop.org"]
==Further [[Documentation]] Forthcoming==


⚫
==Maintenance and [[Repair]]==
* A number of people are working on more formal [[manual|manuals]].<br>Links will be posted here when these mature, EG. see the [[User Guide]] which is making great strides.


⚫
* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008.


⚫
Our [[Disassembly]] Guide offers step-by-step instructions taking apart your XO. '''Do NOT''' remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
⚫
==Maintenance/[[Repair]] and Community-Building==

⚫
[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.


Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].
Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].


We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].
We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

⚫
See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.

⚫
[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.


==How do I report a bug?==
==How do I report a bug?==


⚫
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
We are very interested in bug reports. Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)


We are also interested in your suggestions for enhancements to our system.
We are interested in your suggestions for enhancements to our system and defect reports. Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].)

⚫
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.


{{Developers}}
{{Developers}}

Latest revision as of 04:26, 30 January 2008

  This page is monitored by the OLPC team.
  For the general public
This page is part of the XO Support FAQ.     Support Index | Print This Page
<imagemap>

Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]

  1. Comment : there's some whitespace here:

rect 135 205 345 408 Other support

  1. maybe desc none is better. testing.

desc none

</imagemap>

Thank You North America

<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 11-1

Getting Started

Knowledge Base & Troubleshooting

  • Check our Technical Support FAQ, which is our brand-new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.
  • If you are stuck, please email us at help AT laptop.org; make sure to include a detailed description of your problem! We apologize for the current delay in responding to some emails, as we staff up volunteers.
  • Join our Community Support Volunteers, either online or in person in Cambridge, Massachusetts. To apply, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks!
  • Up-to-date Release Notes are forthcoming, as XO software upgrades are released going forward into 2008.

Join the XO Community

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

or general grassroots support

Maintenance and Repair

Our Disassembly Guide offers step-by-step instructions taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.

RMS Logistics may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.

How do I report a bug?

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

We are interested in your suggestions for enhancements to our system and defect reports. Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our tracking system.)


  For Developers

Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.

Retrieved from "http://wiki.laptop.org/mediawiki/index.php?title=User:Katie/Support&oldid=103308"