XO Troubleshooting Guide: Difference between revisions

Latest revision as of 05:09, 28 October 2013

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english | español HowTo [ID# 293344] +/-

This is a troubleshooting guide for the XO laptop. While this is intended for use in a repair center, most of the procedures can be followed by users to repair their laptops.

Powering on

If you are having problems getting the XO to power on, see Troubleshooting Power On. The Startup Diagnosis page also describes how end users (not repair centers) can debug power-on or boot problems.

Display

If you are having problems with the display on an XO laptop, see the Display diagnostics section.

Power and Battery

If you are having problems such as:

the battery is not charging
the battery is suddenly losing charge
the laptop won't run from a power adapter

Then you should view:

XO Troubleshooting Battery, if you believe the problem is contained within the battery itself, or
XO Troubleshooting Power, if you believe the problem is contained within the laptop (e.g. charging circuitry, power input circuitry), or
Both of the above, if you are unsure where the problem is localised.

Network

If your laptop is having trouble connecting to other laptops or the Internet, see the Network diagnostics section.

Audio and Camera

If you are having problems with the audio (microphone, speakers, headphones, or microphone input) or camera on an XO laptop, see the AV diagnostics section.

Keyboard and Touchpad

If you are having problems with the keyboard or touchpad on an XO laptop, see the Keyboard diagnostics section.

Touchscreen

See the Touchscreen section.

USB

If you are having problems with the USB interfaces on an XO laptop, see the USB diagnostics section.

Debugging Procedures

The following are common debugging and test procedures:

Rebooting the Embedded Controller - This completely resets a laptop
Hardware Self-Test is included in the XO laptop.
Boot options - Different boot options are available through pressing buttons around the screen during the initial boot process (immediately after pressing the power button). A sampling (more at Cheat codes):
- '✓' (check) game pad key: forces a more detailed display while booting. See Troubleshooting Power-On for more details. This is useful for debugging activation problems.
- 'O' game pad key: alternate between the current boot image and a previous one. In laptops which have never been upgraded, there is no previous boot image to use.
- Rocker left: run the hardware self-test.
A serial adapter is very useful for debugging dead laptops

Repair Procedures

The following are common repair procedures:

Summary Refurbishing & Reuse Checklist
Motherboard Handling Procedures
Disassembly Guide
Motherboard Guides: intro, or repair
Getting a developer key for a laptop
Using an XO as a serial terminal on either Linux or Open Firmware,
Finding and fixing bad blocks of NAND Flash
Replacing/Recovering the EC (SPI) Flash - Replacing the Embedded Controller Flash
Fixing an RTC problem - Fix laptops which can't boot due to reset RTC time.
Fixing LiFePO₄ batteries that stop charging
A detailed description of the laptop power circuitry (XO-1)
Memory Bit Mapping

@@ Line 1: / Line 1: @@
+{{OLPC}}{{Translations}}__NOTOC__
-=Problems powering on=
+This is a troubleshooting guide for the [[Hardware#XO_Laptop|XO laptop]].
+While this is intended for use in a repair center, most of the procedures can be followed by users to [[Repair|repair]] their laptops.
+==Powering on==
-==Is the Power LED On ?==
+If you are having problems getting the XO to power on, see [[XO_Troubleshooting_PowerOn|Troubleshooting Power On]].  The [[Startup Diagnosis]] page also describes how end users (not repair centers) can debug power-on or boot problems.
+==Display==
-When the power button is pressed once, the power LED doesn't turn on
+If you are having problems with the display on an XO laptop, see the [[XO_Troubleshooting_Display|Display diagnostics section]].
+==Power and Battery==
-==Is the boot sound playing ?==
+If you are having problems such as:
+* the battery is not charging
+* the battery is suddenly losing charge
+* the laptop won't run from a power adapter
+Then you should view:
-(If no boot sound is played,
+* [[XO Troubleshooting Battery]], if you believe the problem is contained within the battery itself, or
+* [[XO Troubleshooting Power]], if you believe the problem is contained within the laptop (e.g. charging circuitry, power input circuitry), or
+* Both of the above, if you are unsure where the problem is localised.
+==Network==
-==Is the display lighting up ?==
+If your laptop is having trouble connecting to other laptops or the Internet, see the [[XO_Troubleshooting_Network|Network diagnostics section]].
+==Audio and Camera==
-When the power button is pressed once, the power LED turns on, but the
+If you are having problems with the audio (microphone, speakers, headphones, or microphone input) or camera on an [[Hardware#XO_Laptop|XO laptop]], see the [[XO_Troubleshooting_AV|AV diagnostics section]].
-screen doesn't light up
+==Keyboard and Touchpad==
-==Is activation failing (temp meta question) ?==
+If you are having problems with the keyboard or touchpad on an XO laptop, see the [[XO_Troubleshooting_Keyboard|Keyboard diagnostics section]].
+==Touchscreen==
+See the [[XO_Troubleshooting_Touchscreen|Touchscreen section]].
+==USB==
-==Is the display just showing an XO ?==
+If you are having problems with the USB interfaces on an XO laptop, see the [[XO_Troubleshooting_USB|USB diagnostics section]].
+==Debugging Procedures==
+The following are common debugging and test procedures:
+* [[XO Full Reset|Rebooting the Embedded Controller]] - This completely resets a laptop
+* [[XO_Self_Test|Hardware Self-Test]] is included in the [[Hardware#XO_Laptop|XO laptop]].
+* [[Cheat codes|Boot options]] - Different boot options are available through pressing buttons around the screen during the initial boot process (immediately after pressing the power button). A sampling (more at [[Cheat codes]]):
+** '✓' (check) game pad key: forces a more detailed display while booting. See [[XO_Troubleshooting_PowerOn#The_display_is_showing_an_XO_icon|Troubleshooting Power-On]] for more details.  This is useful for debugging activation problems.
+** 'O' game pad key: alternate between the current boot image and a previous one.  In laptops which have never been upgraded, there is no previous boot image to use.
+** Rocker left: run the [[XO_Self_Test|hardware self-test]].
+* A [[Serial_adapters|serial adapter]] is very useful for debugging dead laptops
+==Repair Procedures==
-=Display problems=
+The following are common repair procedures:
+* [[Reuse checklist|Summary Refurbishing & Reuse Checklist]]
-==Does one half of the display look bad ?==
+* [[Motherboard Handling Procedures]]
+* [[Disassembly|Disassembly Guide]]
+** [[Disassembly_top|Getting at the display and motherboard]]
+** [[Disassembly_bottom|Replacing a keyboard/touchpad]]
+** [[Screws|Guide to screws]]
+* Motherboard Guides: [[XO Motherboard|intro]], or [[XO_Motherboard_Repair|repair]]
+* [[Activation_and_Developer_Keys|Getting a developer key for a laptop]]
+* Using an XO as a serial terminal on either [[Serial_adapters#Linux|Linux]] or [[Firmware/Serial_Terminal|Open Firmware]],
+* [[XO_Flash_Bad_Blocks|Finding and fixing bad blocks of NAND Flash]]
+* [[SPI_FLASH_Recovery|Replacing/Recovering the EC (SPI) Flash]] - Replacing the [[Embedded_controller|Embedded Controller]] Flash
+* [[Fix_Clock|Fixing an RTC problem]] - Fix laptops which can't boot due to reset RTC time.
+* [[XO_LiFePO4_Recovery_Procedure|Fixing LiFePO<sub>4</sub> batteries that stop charging]]
+* [[XO_Power_Diagram|A detailed description of the laptop power circuitry (XO-1)]]
+* [[Memory Bit Mapping]]
+[[Category: Repair]]
-==Does the display fade to white ?==
+[[Category: Hardware]]
+[[Category:XO-1]]
-=Audio problems=
+[[Category:XO-1.5]]
+[[Category:XO-1.75]]
+[[Category:XO-4]]
-=USB problems=
+[[Category: Developers]]
-=Common Procedures=
-==Rebooting the Embedded Controller==
-The XO embedded controller (EC) occasionally becomes confused. To reset it, remove all power sources from the laptop:
-# Take the battery out and remove the power adapter
-# Wait 10 seconds to allow it to reset
-# Power up the laptop
-==Reloading the software==