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{{OLPC}} |
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{{Users}} |
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<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div> |
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__TOC__ |
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== Thank You North America == |
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{{GiveOnePhotos}} |
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== Give One Get One 2008 == |
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One Laptop per Child will sell its XO Laptop through Amazon.com later this year as part of a global 'Give One, Get One' (G1,G1) program. Although the first 'G1,G1' program last year was extremely successful and sold more then 185,000 laptops, the delivery of the laptops in the USA did not run as smoothly as we anticipated. Selling the laptops on Amazon.com will provide us with the resources to process and ship the laptops globally in a timely fashion. |
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It will be a Linux-based XO Laptop that will be offered as part of the global initiative and not a dual-boot machine. |
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==Getting Started, FAQ, Troubleshooting Resources== |
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* [http://laptop.org/start Learn about your XO laptop] and what it can do or download the [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). |
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* Our [[User Guide|Community User Guide]] has more detailed information about the XO |
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* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide'']. |
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* Your child can read an [[Books#Books|online book]] |
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* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it. |
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* Check our <b>[[Support FAQ]]</b>, which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.<br>Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions.<br>Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]]. |
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* If you are stuck, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem! <b>We apologize for the current delay in responding to some emails, as we staff up volunteers.</b> Contact "holt AT laptop.org" if you want to join our [[Support Gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. To join, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks! |
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* Join our community forums—below—for more direct participation and responses. |
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==Community/Live Support== |
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XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums: |
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* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website. |
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<!--- ~~~~ moved the commmunity group to a more prominent position ---> |
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* [[Presentations|XO Roadshows]] - See the XO in action |
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* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community]. |
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* Please join our <b>[http://en.forum.laptop.org/chat Live Chat on the web!]</b> Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]].<br>You can also access IRC on your XO laptop using the [[XoIRC]] activity. |
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* Join a mailing list: find most at http://lists.laptop.org, for example<br> |
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** ''[http://lists.laptop.org/listinfo/community-support community-support]'' |
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** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]'' |
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** ''[http://lists.laptop.org/listinfo/community-news community-news]'' |
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** ''[http://lists.laptop.org/listinfo/grassroots grassroots]'' |
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* Read/Comment on OLPC developers' blogged newsbits: |
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** http://planet.laptop.org |
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** http://lists.laptop.org/pipermail/community-news/ |
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* Educators and others may get involved at many different levels: |
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** [[Participate]] |
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** [[Contact OLPC]] |
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** or email "volunteers AT laptop.org" |
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==Further documentation underway== |
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* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]]. |
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* Many great [[Documentation Projects]] are emerging in the US and around the world. |
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* Please contribute in any way -- as a Tech Writer in a professional capacity -- or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt AT laptop.org</b> (Thanks!) |
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==Maintenance/[[Repair]] and Community-Building== |
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Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. |
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We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]]. |
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See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. |
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See also the other pages in [[:Category:Repair]] |
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[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires. |
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==How do I report a bug?== |
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We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].) |
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We are also interested in your suggestions for enhancements to our system. |
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Community input and collaboration is vital to the success of OLPC. Thank you for your participation. |
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{{Developers}} |
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==Older Support Page & Demo Notes== |
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Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy. |
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[[Category:Hardware]] [[Category:Software]] |
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