User talk:Kimquirk

Kimberley Quirk
Product Manager
OLPC

• Latest release for firmware: Firmware
• Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/>
• The Test pages: Test_issues
• The Support pages: Support
• Requirements pages: Requirements
• Next release, Release notes: kqrelease
• New employee, getting started: NewSupportInfo

Working on a support tracking database. Here are the items we want to capture:

1. Where deployed, Country
2. Where deployed, City/Town
3. Where deployed, School
4. Date deployed
5. Date record created (today's date)
6. Current location/owner (olpc support, quanta, person's name)
7. Product Serial Number
8. Board version (B2, B3, B4, C, R1.0)
9. NAND Image (482)
10. OFW Image (q2c18)
11. Wireless firmware image (110.16.p0)
12. (other drivers?? School server specific drivers?)
13. Battery type
14. Battery Serial number
15. Problem statement (from the end user), text
16. Actual problem found, text
17. Root Cause, text
18. Bug(s) in trac (could be more than one)
19. Resolution

Knowledge Base

I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.

First I need a tool or need to know how to use this wiki for that purpose.