Repair: Difference between revisions

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For a full menu of in-warranty and post-warranty Support options, please check our [[Support| Main Support Page]].
For a full menu of in-warranty and post-warranty Support options, please check our [[Support| Main Support Page]].


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== Community Repair Centers ==
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! <h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Diagnosis">[[Diagnosis]]</h2>
A community effort is underway to figure out an infrastructure for grassroots-run repair centers (because OLPC does not have the time or resources to manage thousands of repair centers on their own, and we're all about local collaboration and empowerment around here). See [[Repair centers]] for more information, including how to help. (The [[Disassembly]] page provides many photos summarizing the challenging process of safely taking apart your XO laptop.)
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If you have a broken XO and need to figure out what the problem is, start here.


* If your laptop won't get to the point where [[Sugar]] boots, or if you think the problem is with the physical machine rather than the software, see [[Hardware diagnosis]].
A list of interested groups that want to form repair centers is [[Repair center locations|listed here]]. '''The repair center program has not started yet!''' There isn't yet a worked-out way to get parts out easily to grassroots groups. However, while waiting for a supply-chain solution to emerge, plenty of other planning, collaboration, and resource creation is going on in the meantime. Grassroots organizers or Community Repair Centers are strongly encouraged to list their groups on that page and discuss their plans and share their successes on the [http://lists.laptop.org/listinfo/grassroots grassroots mailing list].
* If the problem occurs when [[Sugar]] or an [[Activity]] is running, or you think the problem is in software, see [[Software diagnosis]].
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== Spare parts ==


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OLPC is working on making spare parts available to volunteer repair centers, XO owners, and the general grassroots community. We have some initial data from repair centers on what parts are used/needed - please view [http://spreadsheets.google.com/ccc?key=pLRFS4t4wk4dVwTjInokIRg&hl=en the spreadsheet] and add/edit your own information if you have a repair center. Note that not all XO parts will be made available for individual purchase. The next step is working with Brightstar on parts pricing. We will try to post updates as they become available.


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== How You Can Help. And Meet Others who will Support You ==
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* Assist with the [[Repair centers]] effort - information on how to help with that specific effort is posted on their page.
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* Fix laptops in your area, and document the fixes on this wiki in the [[Repairs cookbook]]. Make tutorials and walkthroughs on how to replace damaged parts, what you can substitute for a lost charger, and whatever things you might encounter.
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* If you have time to devote towards this, join [[Support gang]] and help field calls and emails from people who have no local repair options.
A number of volunteer-run support efforts are available.
* Email < holt AT laptop DOT org > your phone number, to discuss your plans! Include a basic outline of your repair center proposal, and which business model(s) and/or volunteering model(s) you are considering towards sustainability. Be sure to include all the best times of the week when you want OLPC to call you back. OLPC will support all reasonable plans/suggestions, as long as they are thought out.
* Grassroots organizers of Community Repair Centers are strongly encouraged to discuss their plans and share their successes on the [http://lists.laptop.org/listinfo/repairs repairs mailing list] and [http://lists.laptop.org/listinfo/grassroots grassroots mailing list].
* Share your ideas and thoughts on repair on the [[Talk:Repair|talk page]].


* Send mail to '''help@laptop.org'''
== Do-it-yourself Repair Options ==
* Join the [[Support gang]] crew of volunteers
* Visit the [http://forum.laptop.org/chat live help chat], staffed by volunteers
* [http://dev.laptop.org Peruse known bugs]


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If you're comfortable with a screwdriver, there are a number of repairs that you can do at home. If you're interested in starting a repair center, you can find more information at [[Repair centers]].
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=== Simple repairs ===
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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Repaircenters">[[Repair centers|Give1Get1 Repair Centers]]</h2>
These are relatively easy repairs that can be done with low effort and little equipment. Some simple repair guidelines and tools suggestions can be found at [[How to start a repair center]].
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Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XOs? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?


'''If you received your laptop through your school, your school will usually have a different repair system in place. Use it!'''
* [[Screen replacement|Replacing a screen]]
* [[Backlight replacement|Replacing a backlight to the screen]]
* [[Keyboard replacement|Replacing a keyboard]]
* [[Touchpad replacement|Replacing a touchpad]]
* [[Antenna replacement|Replacing a wireless antenna]]
* [[Swapping XO Man Colors]]
<br>


* Learn more about community [[Repair centers]] and how they operate.
=== More advanced repairs ===
* Find a community repair center near you using the [[Directory of repair centers]]. Some repair centers will also allow you to mail your laptop to them.
* If you want to start a repair center of your own, see the [[How to start a repair center]] guide.
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* [[Fix Clock|Restoring an XO from bricked D6 firmware]]
* [[Replacing a lost charger]]


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<h2 style="margin:0; background-color:#6abe45; font-size:120%; font-weight:bold; border:1px solid #aaaaaa; text-align:left; color:#000; padding:0.2em 0.4em;" id="Disassembly">[[Disassembly]] and [[Spare parts]]</h2>
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If you know what part is broken and just need to learn how to take your XO apart to get to it, check out the excellent [[Disassembly]] tutorials.

The most commonly done and easiest disassembly-based repairs can be found in [[Simple repairs]].

If you need spare parts to replace broken parts in your XO, see [[Spare parts]] for the current progress in making these parts available to the community.

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[[category:Community Repair]]
[[category:Hardware]]
[[category:Repair]]




Revision as of 23:42, 10 June 2008

  This page is monitored by the OLPC team.


For a full menu of in-warranty and post-warranty Support options, please check our Main Support Page.

Diagnosis

If you have a broken XO and need to figure out what the problem is, start here.

  • If your laptop won't get to the point where Sugar boots, or if you think the problem is with the physical machine rather than the software, see Hardware diagnosis.
  • If the problem occurs when Sugar or an Activity is running, or you think the problem is in software, see Software diagnosis.

Support

A number of volunteer-run support efforts are available.

Give1Get1 Repair Centers

Do you want to find a community repair center near you with tools and volunteers dedicated to fixing XOs? Do you want to send your laptop to a repair center for fixing? Do you want to start a repair center of your own?

If you received your laptop through your school, your school will usually have a different repair system in place. Use it!


Disassembly and Spare parts

If you know what part is broken and just need to learn how to take your XO apart to get to it, check out the excellent Disassembly tutorials.

The most commonly done and easiest disassembly-based repairs can be found in Simple repairs.

If you need spare parts to replace broken parts in your XO, see Spare parts for the current progress in making these parts available to the community.


Commercial Repair Options

For folks who just can't wait and don't have a way of fixing things community-style, some suggestions are below. Note that this list (and indeed, this entire wiki page) is a community generated resource with suggestions, and inclusion of businesses on this list does not mean that they are partnered with, endorsed by, or otherwise have any kind of relationship with OLPC.

Parts List

A Repair Parts list is under development for Do It Yourself repairs. Help us find sources and alternatives!

Resources

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