New Support-gang Orientation Kit: Difference between revisions

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==About OLPC==
==About OLPC==
'''Mission Statement''': To create educational opportunities for the world's poorest children by providing each child with a rugged, low-cost, low-power, connected laptop with content and software designed for collaborative, joyful, self-empowered learning. When children have access to this type of tool they get engaged in their own education. They learn, share, create, and collaborate. They become connected to each other, to the world and to a brighter future.
'''Mission Statement''': To create educational opportunities for the world's poorest children by providing each child with a rugged, low-cost, low-power, connected laptop with content and software designed for collaborative, joyful, self-empowered learning. When children have access to this type of tool they get engaged in their own education. They learn, share, create, and collaborate. They become connected to each other, to the world and to a brighter future.

*'''Core Principles:'''
'''Core Principles:'''
# The kids keep the laptops.
# The kids keep the laptops.
# Focus on early-education ages 6-12.
# Focus on early-education ages 6-12.
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**#**http://www.irchelp.org/irchelp/new2irc.html
**#**http://www.irchelp.org/irchelp/new2irc.html
**#**http://www.ircbeginner.com/ircinfo/ircc-commands.html
**#**http://www.ircbeginner.com/ircinfo/ircc-commands.html



==Using OLPC's Request Tracker(RT)==
==Using OLPC's Request Tracker(RT)==
* OLPC and [http://wiki.laptop.org/go/Support_Gang Support Gang] use [http://rt.laptop.org Request Tracker] (RT for short) from [http://bestpractical.com/rt/ Best Practical], an open-source ticketing system. All emails to help at laptop dot org create a ticket in the system (as well as emails directed to other queues); each ticket corresponds to an issue at OLPC or an issue that a user wants to communicate. Support-gang members can "take" tickets and thereby send outgoing email correspondence.
* OLPC and [http://wiki.laptop.org/go/Support_Gang Support Gang] use [http://rt.laptop.org Request Tracker] (RT for short) from [http://bestpractical.com/rt/ Best Practical], an open-source ticketing system. All emails to help at laptop dot org create a ticket in the system (as well as emails directed to other queues); each ticket corresponds to an issue at OLPC or an issue that a user wants to communicate. Support-gang members can "take" tickets and thereby send outgoing email correspondence.
* RT Ticketing Flowchart (This is in-progress)
* RT Ticketing Flowchart (In-progress)
* RT Manual [http://laptop.org/team/index.php/RT]
* RT Manual http://laptop.org/team/index.php/RT

Revision as of 20:35, 5 March 2009

                         New Volunteer Support-gang Orientation Kit

Welcome to OLPC Support-gang

  • This page provides the necessary information you will need to get started as support-gang!
  • This will guide you through as you familiarize yourself with the helpful tools integrated in this guide.

About OLPC

Mission Statement: To create educational opportunities for the world's poorest children by providing each child with a rugged, low-cost, low-power, connected laptop with content and software designed for collaborative, joyful, self-empowered learning. When children have access to this type of tool they get engaged in their own education. They learn, share, create, and collaborate. They become connected to each other, to the world and to a brighter future.

Core Principles:

  1. The kids keep the laptops.
  2. Focus on early-education ages 6-12.
  3. No one gets left out.
  4. Connection to the internet.
  5. Free to grow and adapt.(Free and Open source)

One Laptop per Child, mission and core principles video, Watch it here.http://laptop.org/en/vision/index.shtml

Support-gang communication

Using OLPC's Request Tracker(RT)

  • OLPC and Support Gang use Request Tracker (RT for short) from Best Practical, an open-source ticketing system. All emails to help at laptop dot org create a ticket in the system (as well as emails directed to other queues); each ticket corresponds to an issue at OLPC or an issue that a user wants to communicate. Support-gang members can "take" tickets and thereby send outgoing email correspondence.
  • RT Ticketing Flowchart (In-progress)
  • RT Manual http://laptop.org/team/index.php/RT
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