User talk:Kimquirk: Difference between revisions
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Kimberley Quirk<br> |
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Product Manager<br> |
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OLPC<br> |
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*Latest release for firmware: [[Firmware]] |
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*Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/> |
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*The Test pages: [[Test_issues]] |
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*The Support pages: [[Support]] |
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*Requirements pages: [[Requirements]] |
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*Next release, Release notes: [[kqrelease]] |
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Working on a support tracking database. Here are the items we want to capture: |
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#Where deployed, Country |
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#Where deployed, City/Town |
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#Where deployed, School |
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#Date deployed |
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#Date record created (today's date) |
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#Current location/owner (olpc support, quanta, person's name) |
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#Product Serial Number |
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#Board version (B2, B3, B4, C, R1.0) |
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#NAND Image (482) |
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#OFW Image (q2c18) |
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#Wireless firmware image (110.16.p0) |
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#(other drivers?? School server specific drivers?) |
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#Battery type |
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#Battery Serial number |
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#Problem statement (from the end user), text |
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#Actual problem found, text |
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#Root Cause, text |
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#Bug(s) in trac (could be more than one) |
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#Resolution |
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'''Knowledge Base''' |
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I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items. |
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First I need a tool or need to know how to use this wiki for that purpose. |
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Revision as of 23:34, 21 November 2007
Kimberley Quirk
Product Manager
OLPC
- Latest release for firmware: Firmware
- Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/>
- The Test pages: Test_issues
- The Support pages: Support
- Requirements pages: Requirements
- Next release, Release notes: kqrelease
Working on a support tracking database. Here are the items we want to capture:
- Where deployed, Country
- Where deployed, City/Town
- Where deployed, School
- Date deployed
- Date record created (today's date)
- Current location/owner (olpc support, quanta, person's name)
- Product Serial Number
- Board version (B2, B3, B4, C, R1.0)
- NAND Image (482)
- OFW Image (q2c18)
- Wireless firmware image (110.16.p0)
- (other drivers?? School server specific drivers?)
- Battery type
- Battery Serial number
- Problem statement (from the end user), text
- Actual problem found, text
- Root Cause, text
- Bug(s) in trac (could be more than one)
- Resolution
Knowledge Base
I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.
First I need a tool or need to know how to use this wiki for that purpose.